New Pixma Pro-10 only makes loud sound

I just received a new Pixma Pro-10 and am trying to set it up for its first use. Following the Quick Start guide, I've removed all of the orange tape and shipping materials. Then I plug it in and press the power button. The printer makes some normal sounds for a few seconds or so, and then it makes a very loud grinding sound that it's obviously not supposed to. After several seconds of that sound, everything stops and the orange error light flashes.
I've tried turning on the printer several times and keep getting the same results. I tried calling Canon support, but despite the fact that this is 2015, their support is only open Monday-Friday.
Any advice?

Hi Raucko,
We're happy to hear you were able to get the printer working. Should you receive an error on the printer again, you can refer to the document here to see what type of error the printer is experiencing. Should you need assistance, please call or email us using one of the methods on the Contact Us page and we will be happy to assist you.
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New Pixma Pro-10 only makes loud sound

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