New Playbook wont charge - what can I be doing wrong

Hi there, so frustrated Im about expire!, bought my daughter a blackberry playbook for christmas.  After much waiting yesterday for me to get advice from my internet provider on how to connect to the internent (which we've now achieved), I find that it just wont charge.  We put it on charge yesterday and I now realise it didnt charge at all.  Its saying it has no battery power and cant do any more start up until it reaches over 20%.  However, I dont see what I can be getting wrong here!, although Im not techy, there are two leads which came with it, one to the electricity point which Ive connected into the middle slot on the three at the bottom of the playbook and when then failed to get any reaction Ive tried connecting to me laptop without any reaction to the playbook either.  Its brand new purchased from a big electrical retailer and opened only yesterday.  what a disaster, is it a dud.

My first suggestion would be to immediately return and exchange it at that big retailer.
Alternatively, LEAVE it connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, press and hold the power button only for about 20 seconds. Eventually it will boot on up, but first must reach a certain charge level.
You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • My I touch wont charge what can I do?

    my I touch wont charge what can I do?

    Not Charge
    - See:      
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • HT1476 my ipod is properly connected to the computer but it wont charge. what can i do?

    it wont charge i plugged it in all of my USB ports but it wont work. i really need it . Can someone help???????

    - See:       
    iPod touch: Hardware troubleshooting
    - Try another cable
    - Try another charging source
    - Inspect the dock connector for bend or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • I bought a new battery and charger for my macbook 13" and the battery wont hold a charge what can i do

    i recently bought a new charger and battery for my mac book and it wont charge what can i do

    Click here and request assistance.
    (74911)

  • Okay my girlfriend just got the new 5th generation ipod, and yesterday when she plugged it into her charger, a yellow triangle appeared and said that it wasnt supported by the charger, what can we do ?

    Okay my girlfriend just got the new 5th generation ipod, and yesterday when she plugged it into her charger, a yellow triangle appeared and said that it wasnt supported by the charger, what can we do ?

    - See:       
    iPod touch: Hardware troubleshooting
    - Try another cable
    - Try another charging source
    - Inspect the dock connector for bend or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genus Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • When i use view as list in finder and open a folder with many files i cant right click with mouse without selecting or highlighting a file....i just want to right click to paste an item or create a new folder...what can i do?

    When i use view as list in finder and open a folder with many files i cant right click with mouse without selecting or highlighting a file....i just want to right click to paste an item or create a new folder...what can i do?

    Thx for that im gonna try it....but is there a way to do it without using toolbar or cmd-c...? i mean using only the mouse?why does it have to highlight the file even though i click a bit next to it....?using icon view i can right click next to the folder and i wont have a problem but with list view that i prefer using it will highlight the whole row.....and i dont find free space to right click cause i got many files

  • HT1476 i just goyt my ipod touch 5th generation three days ago and left it in my bed with my screen down and itunes wont read it and it wont charge what do i do??? please help me

    i just goyt my ipod touch 5th generation three days ago and left it in my bed with my screen down and itunes wont read it and it wont charge what do i do??? please help me

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT1267 My Iphone has stopped charging, what can i do?

    My Iphone has stopped charging, what can i do?

    Does it still work normally otherwise?
    Does it sync normally?
    Have you tried a different computer? Wall charger?
    Try:
    - Resetting the iPod. Nothing will be lost.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restoring the iPod from backup
    - Restoring the iPod to factory defaults/new iPod.

  • The front camera on my iPod touch 4th generation is frozen. I cannot use it. Updating software does not help. This started right after I bought it, new from BestBuy. What can I do?

    The front camera on my iPod touch 4th generation is frozen. I cannot use it. Updating software does not help. This started right after I bought it, new from BestBuy. What can I do? When i go to the camera, it is stuck on a black screen. the only way to use my camera is through other camera apps, but if I try to switch it to the front camera, it freezes again.

    If you still have the problem after retoring the iPOd to factory defaults/new iPod then The iPod is likely defective and replacement is required.  You can make an appoinment at the Genius Bar of an APple store or take it back to BestBuy if within warranty

  • I've created a fillable PDF document in XI Pro. I need to change the body of the document and create a new fillable PDF document. When I do that it won't let me create a new PDF. It keeps saying "no new  fields recognized. What can I do to redo my documen

    I've created a fillable PDF document in XI Pro. I need to change the body of the document and create a new fillable PDF document. When I do that it won't let me create a new PDF. It keeps saying "no new  fields recognized. What can I do to redo my document with the changes in the text, but no changes in the fillable fields?

    You start with a source / authoring file for the "static" content (e.g., Name, Last:). Say this is an MS Word file.
    You master the "static" content..
    You keep this authoring file and have a backup of this file.
    You output a PDF and use Acrobat to build and fine tune the "form" (form = the form fields, not the "static" content).
    The authoring file  and output PDF (with form fields) gives you "rev 00".
    Now, you must change something in the "static" content.
    Open the authoring file and save as to a new version (e.g., "wordfile_v00"  becomes "wordfile_v01).
    Output this to "pdffile_v01".
    Use Acrobat to open the PDF form file "pdffile_v00". Save As to a new file name ("pdffile_v00update").
    Using Acrobat XI Pro the click-path Tools - Pages - Replace lets you replace a page or pages of "pdffile_v00update" with a page or pages from "pdffile_v01".
    This replaces the "static" PDF page content and does not affect the form fields on the page.
    (you may have to adjust position of form fields)
    Save "pdffile_v00update" to "pdffile_v01" to reflect the revised status of the PDF form file.
    Be well...

  • My ipod wont charge , what do i do ? it isnt my cord either

    my ipod wont charge , what do i do ? it isnt my cord either

    Not Charge
    - See:      
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar 

  • I pre-ordered the new iPad 3gen.  What can I do to prepare my iTunes before i sync it?

    I pre-ordered the new iPad 3gen.  What can I do to prepare my iTunes before i sync it?

    There is nothing to prepare with iTunes except for having the current iTunes version installed.

  • After downloaded the Lightroom CC(2015) the programm wont start why or what can I have done wrong

    I have downloaded the Lightroom CC(2015) after downloadibg the programm wont start. I have, stuped done, uninstalled the earlier version 5.7.1. This version is not possibel to download again. So now I have no Lightroom.

    Thank you for replay. The problem is fixed with help from the support. I did just what you say in your mail/answer.
    With regards
    Krister Arvidsson
    Från: Jim Wilde 
    Skickat: den 22 april 2015 21:27
    Till: Krister Arvidsson
    Ämne:  After downloaded the Lightroom CC(2015) the programm wont start why or what can I have done wrong
    After downloaded the Lightroom CC(2015) the programm wont start why or what can I have done wrong
    created by Jim Wilde <https://forums.adobe.com/people/Jim+Wilde>  in Photoshop Lightroom - View the full discussion <https://forums.adobe.com/message/7466758#7466758>

  • My iphone 4 regularly gets stuck on the apple logo screen and stays there until it runs out of battery, and even during charging. what can i do? I have restored it, still it gets stuck on apple logo, anyone pls help.

    my iphone 4 regularly gets stuck on the apple logo screen and stays there until it runs out of battery, and even during charging. what can i do? I have restored it, still it gets stuck on apple logo, anyone pls help.

    Jai141 wrote:
    ... and im not sure as i brought the phone of someone else..  i will have to ask them
    Good Luck.
    Jai141 wrote:
    Thanks
    You're Welcome.

  • I can't open dmg files on my new MB Air.  What can I do?

    I can't open dmg files on my new MB Air.  What can I do?

    How are you trying to open it?  What happens when you double-click it in the Finder? In the Finder Preferences do you have Show these items on the desktop: "CDs, DVDs, and iPods" selected?
    What happens?

Maybe you are looking for