New Printer but can't eprint because of snapfish

Hello, I have a similar problem to others here. Purchased a new printer today been trying to set it up for hours. I cannot log into eprint because of an old snapfish account. I have tried two email addresses but have the same problem each time. I have gone to Snapfish to try log in and change passwords etc but it tells me I cannot do that and gives me another link to go to. When I click on that link I end up on Virgin Media's web page ???? what's that all about? I need to cancel the snapfish accounts so that I can start again. Please help.
Thanks

Your best bet will probably be to use snapfish chat support and request to have the account deleted there. If for some reason they mention there is no account on file you can actually create a snapfish account with that email, and then log in with the same information on eprintcenter.com once you are done.
Link to the snapfish contact page: http://support.snapfish.com/app/answers/detail/a_id/669/~/contacting-customer-support
Jon-W
I work on behalf of HP
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