New printer not printing....

my wireless and printer are hooked up but still will not print....

Hi,
Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
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6510 all in one photosmart printer - not printing black and/or not at all after 7/22/15 update....

Printer not printing in black at all, poor color print since 7/22/15. I have downloaded drivers and software, hard reset the printer (power cord out and unplugged then plugged all back in), read all the forums, watched youtube videos, called friends, googled answers, bought new ink (waste of money), cleaned print head multiple times, did every step on every forum post to no avail... Bought a new printer but really would rather return it and get my money back after getting this printer up and running again- why because I think the problem is due to HP and the new update released 7/22/15! I'm very upset, I have spent countless hours attempting to fix this printer (which I really do love up until now). I have lost credit on school assignments due to printing issues, wasted money on ink (that is really expensive) and wasted the ink trying to fix it running test page after test page. I feel like this is not fair to the consumer and I am very upset. I am ready to throw this thing in the street and smash it to pieces with a baseball bat at this point. I really would rather fix it but apparently this is the only way to contact someone. I have had this printer for 3 years and do not think I need to replace it or spend money to call someone from HP to fix it nor do I feel like I need to have it "serviced", nor do I wish to waste any futher time or money on the expensive ink this printer requires.

Hi there ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions
Regards,

Printer not printing AND Matching Screen colors to Print colors. Any advice is apreciated!!

Hello - I have 2 questions regarding printing to an Epson and also regarding the monitor colors Not matching the print colors working from Photoshop CS4 on a Mac with a Maverick [ 10.9.3 ] OS. My issues are Not about my own printers or software. I have been tutoring a friend via phone in Photoshop; he has CS4 and is working on Mac OS 10.9.3.
1- We found that he could print nearly fine [ nearly accurate colors ] from Lightroom on his computer, version 5.4. But when he tries to print from Photoshop he cannot make a print. There is clear communication between the computer and the printer, as, when he sent the file to print, the printer [ an Epson 3880 ] responded by automatically changing to Photo Black from Matte. Then, it opens the rollers as if to print, but, it them stops and the menu [ on the Printer ] says 'Ready.' The paper is 4x6” Moab Lasal paper 300gsm. This issue of Not printing is only with this Moab Lasal luster paper, for which he Does have the IIC profile, and we always make sure ‘Photoshop manages colors,’ not the printer. To address the issue of the printer Not printing at all using a non-Epson brand paper, we have tried seemingly everything from deleting and re-adding the printer from the Library / Printers, resetting everything [ printer computer software etc ], trying different settings in the Printer window and the Print Settings window. Including changing the media profile, platen gap, etc.
2- My other and more important question is – after we Do get a print, we cannot match the monitor color to the print. [ We havE been able to get a print using Epson brand paper. Which is odd because we have the ICC profiles for both papers ]. To address the color matching issue, he has told me he calibrated the monitor with a Spyder, and here are a few other variables that I can relay that may or may not be affecting his color-issues:
He iS viewing his prints in a dayliglht-rated lighting environment
The monitor is an iMac glossy finish monitor, not an anti-glare
We tried working and printing from both an 8-bit and also a 16-bit color-space and also 16-bit printing
The color shift is slightly but noticeably toward Magenta.
His printer is Not calibrated
Please let me know what else we can do, any known glitches that may be an issue with his older version of CS, any tips you can suggest.
Thanks very much!

I don't have that printer and I'm not on Mac, so someone else has to step in there. Generally a green/magenta cast indicates none/double printer color management. But then I don't know what you mean by "slight".
The Spyders aren't the most consistent and reliable calibrators out there. I had a Spyder 3 sensor that I just threw away because it gave a distinct red cast (I have several other calibrators, so there was no doubt). Another potential problem is that with most calibrators you can only adjust the white point along the blue/yellow Kelvin scale, but not on the green/magenta scale. This is often necessary to get a good white point color. In this case you need to use the monitor's OSD controls, and if possible the "pre-calibration" function in the calibrator to measure and monitor it - if that function exists. And I don't know if this is possible with an iMac.
This is basically a question of getting the white point right, both on the blue/yellow and the green/magenta axis (and luminance of course). The goal is to get a visual match to paper white on screen. With the white point properly set, neutral color balance relates to that, and the rest more or less follows by itself. (In addition you should set the proper black point/contrast for full control, but that's not the issue here).

Printer not printing black even with new ink cartridge

Responded to pop-up that ink was low.
After installing new black ink cartridge, attempting to print ink status report. colors show OK but black is not printing at all. Tried second new cartridge to no success.
Tried turning printer off and restarting - no change to problem. still not printing black.

Hi,
Please follow this HP document for this issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03946666&cc=us&dlc=en&lang=en&lc=en&product=408...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP photosmart 6520 e Bought new Will not print my voucher checks. Details below

8 1/2 X 11 voucher checks To eliminate size, texture, thickness, any other paper reasons , I turned the check upside down. it printed exzctly on the back of the check what it should print on the face of the check. With the check face up, the printer drops down below the check and prints on the voucher what it should print on the check. If I feed a plain sheet of paper instead of the check, it will print correctly what it should print on the check............But it will NOT print on the check!!
My impressioon is that the printer scans the check, thinks the check is a letter head, and faithfully refranes from over-printing on the letterhead. Could this printer be that smart?? If so, where do I look inside to turn that feature off.
I'm using windows 7 with quicken (2007 issue) but the fact that the printer wii print correctly on anything you stick in there EXCEPT THE CHECK, pretty much eliminates everything cxcept the printer being headstrong.

Well I'm sorry that didn't, since your already using the latest drivers I recommend trying to install an alternate print driver and see if that helps any.
To try another print driver
-click on the Start icon
-choose "devices and printers"
-choose "add a printer"
-select "add a local printer" (make sure you choose the existing port that your current printer is on)
at the install the printer driver section choose "HP" as the manufacturer and under printers look for the "HP Deskjet 990c"
If your unable to locate the 990c driver click on the "windows update" button and then follow the above steps to choose the 990c print driver.
-click next once you have the driver selected
-if it asks I always select "do not share this printer" and I don't set it as default
just finish off the installation.
Once the new driver is installed you should see the 990c printer and be able to print to it. Try selecting it in your Quicken program to print the check.
Sorry for the frustration, I hope this helps.
I am an HP employee, my contributions are my own and do not necessarily reflect the views and strategy of HP.
When a solution is found please mark the post that solves your issue.
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Printer not printing black Ink

My printer is not printing black colored ink. The cartridge is brand new and when I touch the ink pad on it, it saturates black so I know that it's not an issue with the cartridge. I have the HP Photosmart 5510

Hi @PaigeWest
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

Subject: I ran out off black ink 564. Cartridge PS: I purchased this ink cartridge at Staples .
Purchased new 564 XL cartridge for my HP 6510 printer. that is approx 1 year old
Insatalled new 564 XL ink Cartridge.
Problem : does not print black ink.
Error: Used or counterfit carteidges original hp ink depleted.
Attention!
HP'S cartridge warranty does not cover NON-HP INK or carteidges.
HP warranty does not cover repairs or service required after using NON-HP INK.
HP does not guarante the quality or reliability of NON-HP INK.
I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
I think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ?????????? Thank you for any reliable feed back that i may get.
Regards GJS

Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP 6500 officeject all in one printer not printing black ink

HI there, every time I install a new cartridge, I go through all of these steps and end up purchasing another set of ink because I exhausted all of the ink by cleaning the cartridges. I don't understand and wish that I would receive a refund for all of the ink I have purchased with no resolve. At 68.00 a pop, back to back, I am a little frustrated. I still have the same problem of black ink not printing. HELP! I have done everything to trouble shoot the problem!

Hi @sunnybaby
I appreciate the troubleshooting you have done thus far, and completely understand your frustration. There is something else I would suggest trying, if you have not done so already.
My own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty.  Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
    flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead!  If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
- In support of Movember
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP photosmart 109a printer - Not printing black ink

Hi. I am having problems with my HP photosmart 109a printer. It is printing in the other 3 colours but is not printing from the black cartridge. I have tried replacing the black cartridge twice now with 2 brand new cartridges. I have also tried cleaning the ink head. Any idea what else might be wrong or what I might need to do?
Thanks

Hi @CWBarr,
Welcome to the HP Forums!
I see that your HP Photosmart b109a will not print in black. I am sorry to hear this, but happy to help you with this issue!
Please see this print quality guide, Fixing Print Quality Problems for the HP Photosmart B109 All-in-One Printer Series.
If the guide does not resolve the issue, then see this post, Re: black ink not working, by @Bob_Headrick.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Printer not printing correctly since installing Mavericks

My printers are printing incorrect sizes and not centering on the page since I installed Mavericks. I've reinstalled the drivers and still have issues. I'm an artist and have a show coming up. I need to print my images. This is making me crazy! Please, any ideas?

I'm running Photoshop CC on a Mac Mini. A canon Prixma Pro 9000. I updated the Canon Driver. I can print from Illustrator CC. I'm having the same issue with a new Dell Laser printer. I thought the problem was the printer until I printed to the Canon and had the same problem. It has to be how Photoshop talks to the printer.

Okidata C3400n Printer Not Printing

I'm hoping there's an iMac user out there who is driving an Okidata C3400n color printer. These are fine printers and mine is less than a year old. -- I'm a brand new Mac user. My iMac 2.8 GHz/24" computer is about five days old. -- I succeeded in downloading (from Okidata) the correct driver for this computer & operating system. My Oki printer is connected to our Ethernet hub in the server closet (which is where the printer is also located). I installed the driver and the iMac recognized the printer, showed me supply levels and successfully ran the test print page. But, that's it. Not one application from which I've sent a page to the printer has printed. The print control window shows a document in the buffer. It even tells me the status is "printing." But, nothing ever prints.
I know I have the right IP address inserted so the iMac can "see" the printer on the network. Still, no joy. Anyone have a suggestion? Thanks for your help.

I'll reply.
Love the printer! Works very well on my PC. Slowly moving toward Macs by starting with a MacBook. I, too, installed the Intel driver (10.2x) and it worked (printed), but didn't include the driver options I had on the PC. Lived with this for five months until now. I realized there is a another driver (10.5) which has a March 2008 date.
I have installed and added the printer, but there is zero difference between the drivers. Could the old one still be affecting my selecting of the printer? Does this OS now have both versions installed? I couldn't find where the printer drivers are installed in order to ensure the "wrong" version is gone. I did delete the original printer from the Print and Fax dialog before attempting to add the "new" one.
I just really expected to see a difference, which included the printer options that were missing.
JP

Brother Printer not printing in duplex from MacBook Pro

Good morning, all;
I'm hoping I can get some help on a printer issue. My lab runs a number of Macs, but also a pair of PCs. I recently got a new Brother duplex printer (HL-5370DW) and networked the computers to it. The printer is working fine, except when we try to print duplex from the MacBook Pros in the lab. It will behave like a duplex printer in that it prints one side, then feeds the paper back through to print on the reverse, but the reverse never prints and it ends up going to another page. I have verified that all Macs are using the correct OX X 10.7 driver.
Curiously, this doesn't occur when we print in duplex from the PCs. Even more curious, we have the same make and model of printer in one of our offices (with the same driver and networked similarly) and it will print in duplex just fine. Brother is claiming that this is a problem with our Macs and were rather unhelpful in trouble shooting. So any advice would be greatly appreciated!

i have a brother HL-5370DW as well and my duplexing ability disappeared over the past couple of weeks. i finally googled the problem tonight, and was happy to find this thread explaining the issue (the link to the thread from byline above helped further).
i went to brother's site, downloaded & installed the latest cups driver, and viola, problem solved (i did not have to restart the computer or printer, just installed the new driver and duplexing was good to go).
for the record, the brother site has this to say about the update history:
Version 4.1.0
Corrects the issue of being unable to do 2-sided (duplex) print. (Only for machines supporting 2-sided (duplex) print)
Version 4.0.0a
Compatible with Mac OS X 10.7.

Printer not printing due to ink

I have had my printer 2 years, and do not use it much, the inks are the original ones that came with the printer, it was printing faintley so I bought some new GENUINE inks,the black did not print at all, so i done all the cleans about 20 times, i also dampened the print heads and the black eventually came (not brilliant) but now all the inks seem to have run out and i am getting a message on my printer,oxc19a0036, and not any print at all, this is all in the space of 3 days. does this mean my printer is ready for the bin?

Hi,
Please close any opened HP dialog, reboot yoru PC and try the following:
Once the USB is connected, click the HP Officejet 4620 icon to open its software.
Open the Utilities tab and then click on Printer Setup & Software.
Select Convert USB to Wireless connection and folow the steps on screen to reconnect the printer to your wireless network.
If you experience any issues, click teh Wireless button on the priter, select Wireless and then Restore Defaults.
Next click the Setup button, select Tools and then Restore Defauls.
Turn the printer Off and on again, then repeat thte steps above and check for any change.
Please let me know of any problem,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

My HP 5520 photosmart printer not printing photos

i bought the printer when i bought my mac. installed easily, printed pictures fine but NOW I cant get a photo to print from my Mac to save my life. I put in new ink I reset, I did everything I can think of and it will NOT print photos. It will print test printing with words and black ink but will not print photos.. not even black and white photos... what the heck.. it is supose to be a photo printer... it didn't even print when I sent a photo from my iphone... it acts like it is printing but the paper comes out blank...

Hi Jackvm,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to print photos.
I will be happy to help you.
Go to Solution six: Print and evaluate a Print Quality Diagnostic Report to see if the colors print
to find out if it is a hardware orsoftware issue.
Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Here is a document for Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
What application are you printing from?
Please let me know the results if you are still having issues.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Deskjet 1050 printer not printing black

I replaced ink cartridges with new HP cartridges. Printer will not print black. Uses printer scan doctor. Both cartridges show full. Printer will print color but not black. Done a clean and alignment.Test print using power and X buttons. No black on test print.Replaced cartridges with tow new cartridges, same result NO black.Have used Windows 10 64 bit OSand Windows XP 32 bit OS same resultRemoves cartridges and used ear bud swabs with alcohol and cleaned the cartridges - NO change, NO black

Hello @lalasmiles30,
Welcome to the HP Support Forums!
I understand that you're experiencing a black print quality issue when printing from your Windows 7 computer to your HP Deskjet D4360 Printer and a carriage jam error on your HP Officejet 4622 e-All-in-One Printer. I would like to work with you today with resolving the issues with these two HP printers. To make this post easier to follow I am going to divide my response into two separate sections for each printer. Can I please have you follow the steps below to resolve these issues.
Deskjet D4360 Printer Print Quality Troubleshooting:
To resolve this black print quality issue, can I please have you click here. Once the support document opens please run through Step three, Step four, Step five, and Step six. This includes any sub-steps under the listed Steps to follow.
Once troubleshooting is complete please test printing another Diagnostics Report from your printer to verify if the black printing issue has been resolved.
HP Officejet 4622 e-All-in-One Printer Carraige Troubleshooting:
In your post you indicate that you have already tried troubleshooting this issue to no avail. At this point I would like you to click here to access the carriage jam troubleshooting steps. Once the support document opens please follow Solution one, Solution two, Solution three, Solution four, Solution five, and Solution six. This includes any sub-steps under the listed Solutions.
If you have already completed the steps in this support document, please just review them to ensure that nothing has been missed.
Should the carriage jam issue persists, a whole unit replacement may be needed to correct the faulty carriage assembly issue.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

New printer not printing....

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