New printer not working?

New printer. Plug in power cord as set up instructions. Power light comes on. Display remains grey - no icons, nothing to press. When I press power light it goes dim for a second the comes on again.
How do I proceed with set up? Nothing is on the display.
Am I missing something simple or is the printer just faulty out of the box?

Hi @enbee604
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
I hope this helps, but if the issue persists, you might consider calling us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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In the forum beside your handle name just click on the envelope to view it.
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