New printer won't print photographs or Word documents in color

Hi, I bought an HP Officejet Pro 8625 a few weeks ago. All the ink levels are full, but when I'm trying to print a Word document or photograph from Picasa, the printer only prints in black and white. Even the "print preview" is in black and white.
If I print a page from the Internet, the printer will print in color. But only from the Internet! I cannot get it to print in color from any other application. I've checked all my settings and have no idea how to fix this.
Thanks for any advice.

Hi, typically the print preview tells what you will print.
One suspicion might be somehow the grey scale printing in the driver setting has been checked, go to the printing preferenc, the paper quality and then advance settings and then under printer to make sure the print in gray scale option is set to Off.
One better option that I would usually use is to Reinstall the latest Driver from Hp.com

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Message was edited by:
Karine
Message was edited by:
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Hi @nish123 , and welcome to the HP Forums!
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