New Prixma Mg5520 will not print coupons

I recently installed a brand new MG5520 with wireless option. I am not able to print coupons from any of the sites that I have in the past with my previous printer. I am getting an error message stating that the the software is not supported. I have followed all instructions on the coupon sites and even reinstalled the coupon printing software. Its still not working any ideas how to resolve this issue??

Hi anayelid,
What internet browser are you using?  If you try printing the coupons from a different browser, do you experience the same issue?
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Similar Messages

  • Printer will not print coupons

    printer will not print coupons

    Are you both trying to print from a web-brower like IE9? If you are, I would first recommend trying a different browser, below are the links for both Mozilla Firefox and Google Chrome. 
    https://www.google.com/intl/en/chrome/browser/?&brand=CHMB&utm_campaign=en&utm_source=en-ha-na-us-sk...
    http://downloads.yahoo.com/firefox/
    Let me know if this helps! 
    PS if this is related to ePring coupons, then that is another can of worms entirely! 

  • Times New Roman font will not print on HP Officejet Pro 8610

    My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size).  It does not put a job in the print queue.  In Excel, I receive the "Generic_2_Q294552"  error message. My setup:  An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer:  HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable.  [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days:  Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

    Thanks for trying to help.  I am happy to report my experiments and results. Microsoft Word:I open a blank document.  Type something in.  Select the entire text.  Change the font.  When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints.  When I change to the other fonts (those listed as DOES NOT print) nothing happens.  It just sits there.  No messages.  No crash.  Nothing in the print queue.  I can walk away for hours (as I have done) and come back and nothing has happened.  When I change back to a DOES print font it prints.  Change it back to a DOES NOT print font and it doesn't.  Repeatable.  Consistent.  No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet.  Type something in.  Highlight the entire text.  Change the font.  When I change to a DOES print font it prints.  When I change to a DOES NOT print font I get this: "Microsoft Office Excel    Your file could not be printed due to an error on HP Officejet Pro 861   on 0.  There are several possible reasons:. There may not be enough memory available.  Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help.   Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
    General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
    Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
    Check to make sure the printer has paper, ink, and/or toner and check the cables.
    If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
    Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
    Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
    Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
    Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
    For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going.  Doesn't crash.  Just pops up the gray dialog box.  Behind the box popped up is another box (that goes away then the dialog box is closed) saying:  "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861     on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see.   I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

  • New cartridge inserted, will not print, HPDeskjet F4580

    Hi,
    Deskjet F4580, inserted a new black cartridge, not printing, not even a test page.
    Have an E in the quantity window , Flashing ! over black ink showing empty.
    Initial info suggested a software problem, recommended uninstal and reinstal.
    Did that, no change. 
    By the way  how do I reset the Printer. I have a flashing orange light on extreem left.
    Thanks.
    Gerry.

    Hi @GerryLavery ,
    I see that you are having issues printing, after inserting a new black cartridge. I would like to help you out today.
    I would do a hard reset to see if that will resolve the issue.
    Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
    Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
    This ensures the printer is receiving full power and may help this situation.
    Try these steps to see if it will resolve the issue.
    Blinking Lights on the HP Deskjet F4580 and F4583 All-in-One Printers.
    Troubleshooting Print-Quality Issues.
    Disregard the title, this document provides information for cleaning the electrical contacts.
    'Cartridge Problem', 'Incompatible Cartridge', or 'Cartridge Missing or Damaged' Message Displays fo...
    I can send you the reset in a private message.
    In the forum beside your handle name just click on the envelope to view it.
    Are you using Genuine HP Cartridges?
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Usb connected printer will not print coupons

    I just got this hp deskjet 3050 printer and have had no luck printing coupons.  My laptop is connected to a wifi hotspot (through my cell phone) for internet service.  I couldn't get the printer to print using the wireless aspect of the printer so I'm using the USB choice.  My printer will print everything except coupons.  The only reason I need this printer is to print coupons.  When I click on print coupons it says "sending coupons to printer"  but it just stays there and nothing goes to my printer que.
    Please advise)

    Are you both trying to print from a web-brower like IE9? If you are, I would first recommend trying a different browser, below are the links for both Mozilla Firefox and Google Chrome. 
    https://www.google.com/intl/en/chrome/browser/?&brand=CHMB&utm_campaign=en&utm_source=en-ha-na-us-sk...
    http://downloads.yahoo.com/firefox/
    Let me know if this helps! 
    PS if this is related to ePring coupons, then that is another can of worms entirely! 

  • Why is it my macbook air will not print coupons after installing java?

    why is it i cannot print coupons from my macbook air after installing java?

    Hi JDP86,
    Thanks for using Apple Support Communities.
    If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.
    Use this article to troubleshoot printer issues in OS X.
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Best of luck,
    Mario

  • New HP Pavilion 11t-n000x3​60 will not print on Deskjet f4180 printer

    The  new Laptop recognizes the printer but will not print.  No problem printing from PC s5120f . I am strictly a user, not very tech savy.

    Hi @78Senior,
    Welcome to the HP Forums!
    I noticed that you cannot print from Windows 8.1 to your HP Deskjet f4180. I am happy to help!
    I would recommend to go through this printer is offline guide, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8. When you get to solution four make sure to select USB and follow the steps there as well.
    Hope this works!   
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • My HP Pro 8500 will not print in blue. All new cartridges installed.

    My HP Pro 8500 will not print the a blue color, it comes out pint where it should be blue.  Installed all new cartridges and still does the same thing.

    Hi Calabasas,
    Welcome to the HP Forums!
    I understand that your printer is experiencing a defect in the print quality, and I would be happy to assist you!
    Please follow this document on Troubleshooting Print Quality Issues. If you have completed all of the steps in troubleshooting and the blue still comes out as pink, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
    http://www.hp.com/cgi-bin/hpsupport/index.pl
    I hope this helps!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • HP Officejet Pro 8500 Cyan ink will not print. installed a new one, but no success

    HP Officejet Pro 8500   Cyan ink will not print. installed a new one, but no success

    I had to replace both printheads about $85 a piece.  It may be more cost effective to buy a new printer.  Once I replaced the one printhead, the other one went out.  It is common and it did solve the issue.  I really like my printer and if it gets me another year or so, I think it was worth it.

  • Will not print black ink after installing new HP cartridge

    HP Officejet 4620, Windows 7....installed new HP black ink cartridge and now it will not print black at all. I followed all online tips in the help section, even cleaned the vents on the cartridge itself but only prints blank page. No error messages are shown. Diagnostics ran and says all is working correctly. Also cleaned printheads through 2 cycles still nothing. Any other suggestions? It was working just fine before inserting new black cartridge.
    This question was solved.
    View Solution.

    I just spent  1 1/2 hours on the phone with HP Tech Support but it was worth it.  They are sending a replacement printer no charge to me (expect I chose to pay extra for next day shipping).  Even though my printer is out of warranty!!!  I normally buy HP products anyway but will definintely stay with this brand based on their excellent customer service and support.  Thank you once again for your initial help online and for directing me on the right path!!!

  • Will not print black. ink cartridge is new. also shows low black level with new cartridge.

    HP Photosmart C6180  all-in-one.  Will not print Black.  Also shows low black ink on ink level.  Cartridge is new and HP brand.
    In printing colors, very light and has RED hue as there is no black.  Also two other cartridges show low ink when all the cartridges have been replaced.

    Hi there,
    Download and run the print and scan doctor located here (amoung resolving some things automatically it can give us a better idea of what is going on with the printer). Give the steps outlined a shot and let us know the results.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Brand new HP Photosmart 5520 from Apple. WILL NOT PRINT BLUE.

    Brand new HP Photosmart 5520 from Apple. Mod#CK042-64004  Ser#CN38K13242  WILL NOT PRINT BLUE.  No blue on alignment. Ran HP  Utility CLEAN PRINT HEADS several times.  Cartridge vent open and ink wet to touch.  Ran  HEAD CLEANING from TOOLs Printer several times wih 30 minute intervals.  Improved some but still only light blue streaks on printed test pattern.  Is there anyway to manually clean Print Heads?

    Hi
    As @Kevin_US_CA   has mentioned, it sounds like you've tried all of the usual steps recommended in the print quality troubleshooting document....
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03241743
    Best bet is to call HP Support as you may require a replacement printer. Could you please post back to let us know how you get on?
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • CS5 will not print on new Epson 3880, message paper out or paper not loaded correctly

    CS5 will not print on new Epson 3880, message paper out or paper not loaded correctly

    In the Print dialog box, click Print Settings and verify the Paper Size you chose. This is important because the 3880 has three paper feeds (auto sheet feeder, rear manual feed, front manual feed). And for each major paper size you have to choose not only the size but also the correct feed. For example, if you want US Letter, choose US Letter, notice that this menu expands to five more US Letter paper size options, and choose the specific US Letter paper feed you want.
    If there is a mismatch between the paper size + feed combination you picked and the feed where the paper actually is, you can get the error that you're seeing. Because the Epson printer driver will look for the paper in a feed where there isn't any paper.
    So if you've added US Letter paper to the automatic paper tray, in Paper Size double-check that you chose the US Letter submenu command that says just US Letter, not one of the other options like US Letter (Manual - Front).

  • Photoshop elements 13 will not print to my new epson wf-7620 error message;default printer could not be opened

    frustrated! photoshop elements 13 will not print to my new epson wf-7620 error message;default printer could not be opened

    I haven't been able to try this fix, but someone emailed me the below fix:
    I had same problem.Elements13 would not open my new default printer, but worked ok on four other versions of Elements. No help from Adobe, after three days of searching & phoning adobe , I found out by:- Going into Elements 13, Press Edit button, down to "Preferences and across to general. Press the "Reset Preferences on next launch". I then suggest you go through each section to make sure that your chosen preference are still ticked/checked in.
    It worked for me. Hope same for you.
    I'm planning on trying this fix soon.  Let me know how it goes for you if you get to try it before me.  Will do the same.  Thanks,
    Chad

  • My eprinter will not print in proper clolour even after new ink cartridges install cleaned nossles p

    my eprinter will not print in proper in  colour even after new ink cartridges installed cleaned nossles as new cartridges still not printing properly
    This question was solved.
    View Solution.

    Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
    Also, have you tried doing a self test print to see if the issue is hardware related versus being software related?
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

Maybe you are looking for

  • ITunes 8.1 Update Problem

    My computer is having problems updating iTunes to 8.1. It would never finish (it just sits there "installing" with one segment on the progress bar left ... for hours and hours). After that, I hit "Stop" and of course its sitting there (still) doing t

  • After updating to IOS 8 my iPod Touch 5G has became a lot slower.

    After the IOS 8 update on my iPod Touch 5G it has became slower. Am I the only one going through this? Or is there anyway to fix this without downgrading back to IOS 7?

  • Directory structure for servlets and webservices in one application

    hi, Can any one help me for creating servlets and webservices in one application and deploying in Jboss 4.2.0. I want to know exactly what is the directory structure for creating this application and what are the additional .xml files for deploying t

  • Remove decimal in formula

    i have a date field which i extract the month and year in a formula from the date. when i place it in the report it displays with 2 decimals at the end of the month and year how do remove the decimals.  month({USR_CR_ALERTHIST;1.bkdate})&" /  "&year(

  • F110- Foreign invoice paid by local currency.

    Dear Guru, We've set up all stuffs in FBZP but happened to see one small issue. In case of foreign currency invoice, running F110 to the end we have payment document in foreign currency. But our client wants to create payment documents in local curre