New problem in Incopy CS4

This is my first ever post - and it has to be a problem!
We've been using Incopy for a few years without any issues. Our editor and designer works off-site so they share packages. The editor went to Create for Indesign and email and it didn't work - got a message "User cancelled this action".
I ahve my suspicions that a Microsoft critical update overnight may have stuffed up the email client - but I don't know how to check this and can't find any details in the help documentation. We use a hosted Exchange setup for our email.
Any thoughts? (Now we are just creating for Indesign and then separately emailing the package, but it was working perfectly before)

Thanks Bob,
That might be a workaround and I'll look at this.
However, it doesn't fix the inCopy issue. Nor could anyone at Adobe - while they try to be helpful most of them are typing the problem into the knowledgebase and reading the answers. And every time I had to explain the problem - every call was the first 20 minutes expalining to the call centre - and they say they are checking the notes. It is proabbly because it is a pretty narrow product but no-one in the support knew how inCopy works - very poor.
Graham

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Alrighty, I finally managed to fix MY problem; I don't know if it will deal with your problem, saltydog.
After losing an entire day to uninstalling, reinstalling, updating, and banging my head against the wall, I stumbled across an unobtrusive little user comment at the bottom of that "Troubleshoot system errors and freezes in InDesign and InCopy (CS4 on Windows)" TechNote.
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mmsteer,
I think I may be able to help you with this problem, which I was having with CS4 when I first upgraded to Lion, and others were having with CS3. This fix is courtesy of Aisolve on these discussion boards:
Remove the Adobe PDF PPDs from the following folders:
OS/Library/Printers/PPDs/contents/Resources/en.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_CN.lproj,
OS/Library/Printers/PPDs/contents/Resources/Ja.lproj,
OS/Library/Printers/PPDs/contents/Resources/ko.lproj,
OS/Library/Printers/PPDs/contents/Resources/Zh_TW.lproj,
Be sure to go to your system Library, not your user Library.
Also, regarding my current problem, I spoke with an Apple tech person and found that the 10.7.2 upgrade apparently is the culprit, and is incompatible with wireless printing to my Lanier printer. I CAN print connected through USB. That's a work-around for now, but I'll need to contact Lanier about upgrading their driver for OS X 10.7.2.
Aisolve was helping me with this issue, too, and assures me that if I'm able to generate a postscript file (which I was), and able to generate a PDF by distlling it through Adobe Distiller (which I am), then I can safely assume that the problem lies with the hardware, in this case the printer driver. This lines up with what Apple told me.

New printing problem with InDesign CS4

After having great success with Aisolve's earlier fix on printing from InDesign CS4 after upgrading to Lion, I'm having a new problems after installing the OS X 10.7.2 upgrade last week. When I try to print from InDesign CS4 and Illustrator CS4 to my Lanier 445c/Ricoh C4500 at my workplace I get the following error message:
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Wanted to let folks reading this know that I spoke with an Apple tech person and found that the 10.7.2 upgrade apparently is the culprit, and is incompatible with wireless printing to my Lanier printer. I CAN print connected through USB. That's a work-around for now, but I'll need to contact Lanier about upgrading their driver
for OS X 10.7.2.
Aisolve over on the Adobe board was also helpful in advising me that if I was able to generate a postscript file (which I was), and able to generate a PDF by distlling it through Adobe Distiller (which I am), then I can safely assume that the problem lies with the hardware, in this case the printer driver. This lines up with what Apple told me.
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Alrighty, I finally managed to fix MY problem; I don't know if it will deal with your problem, saltydog.
After losing an entire day to uninstalling, reinstalling, updating, and banging my head against the wall, I stumbled across an unobtrusive little user comment at the bottom of that "Troubleshoot system errors and freezes in InDesign and InCopy (CS4 on Windows)" TechNote.
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InCopy CS4 crashes frequently - any thoughts?

I posted the below on an earlier thread, but thought I would actually create a new one for this problem.
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We work on directories, and so there is quite a large volume of text being worked on, as well as every line being tagged with XML so it can be exported. Could this be having an effect?
I'd appreciate anyone getting back to me with suggestions please!
Thanks,
Sarah

CS6 will have nothing to do with CS4…and by the way, there’s no point in moving InCopy users to CS6 unless the InDesign users move as well.
Bob

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Hi,
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I'm having the same issue. I've been experimenting with a recent document that exhibited reflowing.
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There's another forum message on the subject. I think my experiment seems to reveal another facet to the puzzle.
http://forums.adobe.com/thread/323185?tstart=0

Help with add file name problem with Photoshop CS4

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Script follows:
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you might want to try the scripting forum howard:
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Check out problem with InCopy / Alfresco

I use the following components:
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Drive 2.1.0.204
Alfresco 3.4.0 (d 3370)
Before I can start editing the text in InCopy, a dialog comes up and I have to check out the content
(Don't know the exact words of the dialog, because i only have a german version).
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The following error message appears in the log file 'CS5ServiceManager_java.log':
2011/03/10 11:56:24,326 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /.Trashes
2011/03/10 11:56:24,415 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /Testbereich/Ausgabe 03-09/om_dok Aufgaben/Text editieren.injb
2011/03/10 11:56:49,669 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /.Trashes
2011/03/10 11:56:49,731 [ConnectionHandler-kernel] ERROR GetAssetsHandler - asset not found: /Testbereich/Ausgabe 03-09/om_dok Aufgaben/Text editieren.injb
2011/03/10 11:56:53,524 [JobHandler-3] ERROR CheckOut - Caught exception
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at com.adobe.drive.internal.data.manager.DataManager.checkOperationIsAllowed(DataManager.jav a:7941)
at com.adobe.drive.internal.data.manager.DataManager.checkOperationIsAllowed(DataManager.jav a:7930)
at com.adobe.drive.internal.data.manager.DataManager.checkOut(DataManager.java:3763)
at com.adobe.drive.internal.biz.versioncue.service.call.CheckOut.executeItem(CheckOut.java:9 3)
at com.adobe.drive.internal.biz.versioncue.service.call.CheckOut.executeItem(CheckOut.java:4 7)
at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall$1.run(VersionCueCall. java:125)
at com.adobe.drive.internal.biz.versioncue.service.call.VersionCueCall$1.run(VersionCueCall. java:119)
at com.adobe.drive.data.internal.persistence.PersistenceRunner.run(PersistenceRunner.java:11 9)
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at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
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at java.lang.Thread.run(Thread.java:680)
So my questions are
- what is a point product?
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Hi, Liu,
I have the same problem, under following conditions:
Windows XP SP 3 (german) and - another place - Windows 7 (32 bit, german)
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Adobe Bridge, opening an InCopy-File (*.icml) form here
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Thanks in advance for your answer, Yours sincerly Thomas Diedrich

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My client and I are trying to establish an InCopy CS4 (PC) / InDesign CS4 (Mac) workflow. Neither of us has ever used InCopy and we are all getting frustrated now that our first production cycle has come and gone and the client is not recouping the money they invested on this software. Our trial system was successful for awhile and then it just stopped. The client says she can't open the icma/icml files and they need the indd file. So I send a new batch of files with the indd included and still no luck.
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http://www.lynda.com/home/DisplayCourse.aspx?lpk2=651
(Chapter 15 isn't one of the freebie chapters, but you (or anyone) can use my 24-hour free pass for full access to their entire training library: http://lynda.com/freepass/amconcepcion)
AM

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There appears to be many problems in all versions of Adobe Creative Suite with Bridge.
I have a few post currently and even the employees of Adobe seem very uninterested in helping at all. They sure offer info on posting correct data and correct forum but little else to help resolve our problems.
The majority of problems you are incurring I have had and 99% were cured within the "Security>User" settings. Check similiar posts that are listed to the right of your post.
The final problem of "Not enough memory" has still not been resolved. Phone Tech support is no longer available free and I even paid for 1 session, spent 3.5 hours with the Tech and problem was "escalated"....that was in August 2010!!
Good luck!
Dan

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