New Problem with "Creative Cloud" Installer... won't exit.

I'm using Windows 8, 64 bit. Today I notice that the "Creative Cloud" application is mangled (as shown).
So I tried to close/kill it:
But like zombie apocalypse... it won't die.
It just keeps telling me I have updates... that I can't install.
I do notice from Task Manager that apparently there isn't a 64 bit Creative Cloud it reports to be a 32 bit version. 2.1.2.232 in case anyone is interested.
I also noticed a notification about a new Adobe Reader as well, in case those two things are in conflict.
I killed the task in Task Manager. Then restarted it. It eventually got its brains back together and seems to be ok. So, this is a heads up to anyone with the problem... you may need to use extreme measures.

Hi Flicka13,
Please refer the article: Adobe ID, sign in, and account help and contact our chat support in case of further issues.
Regards,
Romit Sinha

Similar Messages

Why creative cloud installer won't work?

Hi,
I am trying to download the trial for premiere pro and I'm having a lot of trouble.
I click download and I have the creative cloud installer in finder. When I open it, creative cloud opens for about three seconds with a loading sign but then disappears. I have been trying to figure this out for an hour and nothing is working. I have closed everything that is open and have even restarted my computer. If you have a possible explanation for this please please please help me out.
Thanks!

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Creative Cloud Installer won't install.

I've got a subscription to Photoshop CC and noticed that it doesn't appear to be up-to-date. I go to the Adobe website, to the downloads section, to see about manually downloading the latest version, but instead of getting a link to download Photoshop, it gives me a link to download the Creative Cloud installer. Fine. I download the package, open the disk image and run the installer. It begins downloading the Creative Cloud desktop application (which I apparently don't already have), getting about halfway through the progress bar before disappearing without a trace. I've since tried following the instructions for manually uninstalling Photoshop by running the uninstaller in the Utilities folder. It tells me that it needs to download the Creative Cloud installer, and I'm back to square one.
I'm on a mid-2009 Macbook Pro running OS/X 10.9.5. Is there anything I might have missed?

Here are the screen grabs:
1. Downloading the CC installer package. No problems there.
2. Running the CC installer package. So far so good.
3. After about 2 minutes, the progress bar gets to about the halfway point.
4. Then it just vanishes into thin air. No error code, no warning, nothing. Just BOOP! and it's gone.
And everything else I try to do leads me back to this. If I try to uninstall Photoshop manually, it tells me that it's missing the Creative Cloud application and so I'm back to here.

Newbie here: Fire Wall problem with Creative Cloud?

Hi All:
Thanks in advance for your help!
I recently paid for the Creative Cloud. My problem is that I cannot log into the program from the Wi-Fi network at a friend's house. I was using the same computer I signed up with and paid for the Creative Cloud. But obviously the ISP was not the same.
I did not have any problems with other cloud based programs (SalesForce, Picassa, Flickr). My friend tried different settings with her Firewall but nothing worked
So, is this a firewall issue on the server side of Creative Cloud? Are there other settings I should check?
Thanks!
Judith

HI Judith,
Is the behavior occuring from all programs? Are you getting some kind of error message?
Thanks,
-Dave

Problem with creative cloud deskop !

Hi !
I would like to send some files with creative cloud deskop but... no success !
I put the files in the right folder but advertissement signs appear !
Is everobody able to help me ?
THANK'S A LOT !
Adrien

Ps : I work on Mac OS X 10.8.5 with the last version of Creative Cloud

Problem with Creative Cloud Desktop App in Mavericks

I have posted a couple of times about this but no one seems to be answering. There seems to be a bug with the Creative Cloud Desktop app and Mac OS Mavericks.
I have the newest version of them installed on a brand new MacBook Pro and I have had problems ever since with the connection to the Creative Cloud when I wake the MacBook Pro from sleep. Often I will have a red exclamation point on the icon in the menu bar because it can't connect to see if there are updates to the apps. Or the Behance tab will show that the last time my Behance feed was updated was a long time ago.
If I quit the Creative Cloud application it will connect with no problems and update the Behance feed and any apps that need updating. But once I put the MacBook Pro to sleep and wake it again I have the connectivity issue.
This is becoming a huge pain to have to quit the Creative Cloud all of the time. Would someone please offer up a suggestion. Is this a known bug that Adobe is working on? If not, how do we let them know about it?
I have tried re-installing Creative Cloud but that did nothing. This didn't start happening until I got Mavericks on a new laptop.

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Problems with Creative Cloud storage (again!)

I am having problems when uploading files to Creative Cloud storage. Some of the files go - some don't, and are flagged 'Unable to Sync'. I have had this problem for some time and have stopped using CC sync, but I thought I would give it another go the other day, and still no luck. The files that are reported as being a problem seem fine - no issue with the names, or anything that I can see.
I spent almost an hour on the phone to technical support about this issue about a week ago and the guys I was speaking to (I kept being pushed on to someone else) didn't seem to have any idea. They just kept going through all my security questions and then put me on hold whilst they asked someone more knowledgeable. They would then come back on and pass me to someone else (more security questions) until eventually the last guy I spoke to said he didn't know the answer and an Adobe representative would contact me in 24 to 48 hours. Not a very impressive turn around for customer support - even less so since it is now a week later and still no call. Let's face it. I'm not going to get a response from Adobe.
As a test, I tried uploading the same files to DropBox. Not very technical perhaps, but I just reasoned that if there were problems with one system, they should show up on the other. Imagine. They uploaded to DropBox no problem.
So the technical fix is forget Creative Cloud storage and use DropBox. Okay, you have to pay for a reasonable amount of storage, but if you depend on your files for your business, it's worth it.
I'm worried though. I'm a big fan of Adobe, and have been using their products for years but am getting concerned that, should I have any problem with any of their CC products their support will be minimal (if I'm lucky) or non-existant (as seems more likely).
As a little extra comment, I have emptied out my CC Storage files (and the archived files) and yet the CC system still says I have 528MB stored - although there is nothing there. I had this once before and the Adobe technical guy reset the system - but it's back!
HOLD THE FRONT PAGE! I just opened my CC storage in a browser and tried to drag and drop the troublesome files directly. And it worked! So maybe the problem is with the CC app. (I have tried uninstalling and re-installing it numerous times). So dragging and dropping is a fix, but not very practical since you cannot drag and drop folders, so you have to create all the folders in the browser version and then drag the files as required.
Anyone got any ideas?
iMac with OS X 10.9, 3.4 GHz Intel Core i7, 16GB RAM

Woah - Ok so sometimes it's the simplest answer we overlook -- HOW TO MOVE YOUR FILES FROM COMPUTER TO ADOBE CLOUD -- EASILY
(for windows users)
1 - Start menu
2 - Go to Computer - OS ( C:) - Users - "Your Name"
3 - You should see here - the folders you need - Creative Cloud Files - and also - My Docs, My Pics, etc -- The app will not allow this task - windows will
4 - Right click on the source folder - (Pics, docs)
5 - Select copy
6 - Right click on Creative Cloud Files
7 - Select Paste
This will transfer all files in that library to the Adobe Cloud folder and allow them to be synced to the cloud
Hopefully this will save some folks the Head - desks it caused me.

Problem with Creative Cloud Desktop app since update to Windows 8.1

Hi, I have updated my desktop and laptop to Windows 8.1 over the past day, and have noticed a problem with the Creative Cloud Desktop app.
Some menu items when I right-click on either the CC system tray icon, or click on the Settings menu icon in the app interface itself do not show. I've included a screenshot of the problem.
I have tried uninstalling and reinstalling the desktop app, but this has not worked. Any ideas?

I am experiencing issues similar to the post above, with smaller floating windows but no dialouge. I uninstalled creative cloud desktop then re-installed- Issue is partly fixed, but now I get this:
My system build:
CPU:           Intel Core i7-3770 (Ivy Bridge-DT, E1)
               3400 MHz (34.00x100.0) @ 3900 MHz (39.00x100.0)
Motherboard:   ASRock Z77 Extreme6
Chipset:       Intel Z77 (Panther Point DH)
Memory:        16384 MBytes @ 666 MHz, 9.0-9-9-24
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
               - 8192 MB PC19200 DDR3 SDRAM - G Skill F3-2400C10-8GTX
Graphics:      Intel Ivy Bridge-DT GT2 - Integrated Graphics Controller [E1/L1/N0/P0] [ASRock]
               Intel HD Graphics 4000, 2112 MB
Graphics:      GIGABYTE GeForce GTX 660 Ti
               NVIDIA GeForce GTX 660 Ti, 3072 MB GDDR5 SDRAM
Drive:         SanDisk SDSSDHP128G, 125.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Corsair Force GT, 117.2 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         SAMSUNG HD204UI, 1953.5 GB, Serial ATA 3Gb/s
Sound:         Intel Panther Point PCH - High Definition Audio Controller [C1]
Sound:         NVIDIA GK104 - High Definition Audio Controller
OS:            Microsoft Windows 8.1 (x64) Build 9600

Unable to download apps with creative cloud installer

Trying to download an app, I get a window that reads Installer wants to make changes type password to allow, after carefully typing in the correct password the installer window does not work. Why isn't the installer working?

Hi JeffCingy
I would suggest to try downloading the Creative Cloud app manager with a different browser like Google Chrome and clear the browsers cache.
Here is a network troubleshooting page if you are having issues with downloading the software. Check your hosts file.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
The link that Rajshree provided is good to go thru for troubleshooting.
Let us know if you are still not able have the CC app working for you.
Thanks
Scott

Problem with Creative Cloud Connection Preview app Mac

I can't get the Creative Cloud Connection preview app to download on Mac OS 10.6.8. The option doesn't show up in AAM and I keep bouncing back and forth on the website when I click Learn More. Is there something I'm doing wrong or not doing? I've got files in Creative Cloud that I can access through the website, but it's a real pain to have to download/upload every time I want to work on them.
I've attached a screenshot of AAM and the desktop app doesn't show up.
Anyone else experience problems with this?

Unfortunately, Creative Cloud Connection for Mac only runs on OSX 10.7 and 10.8
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_34776
http://www.adobe.com/products/creativecloud/tech-specs.html#requirements
"What operating systems are supported?
Currently, the Creative Cloud Connection preview supports Mac OS 10.7 and 10.8 and Windows 7 and Windows 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required.
Users running Windows XP and Mac OS 10.6.8 or earlier don't see the Creative Cloud Connection on the Apps page or in Adobe Applications Manager."

New Computer | Registration | Creative Cloud installation

Hi everyone,
I will buy a new computer soon and I was wondering how I can get my CC Programs on the new computer? Do I have to register again? Do I have to delete the CC on my old computer? And if so, how do I do that?
I couln´t find an exact explanation how to do all that on the adobe website..
Thanks in advance!
Best,
Fries

Hi Frenchfries,
Welcome to Adobe Forum,
Your have activated it only once, you can just log in to www.creative.adobe.com & install from there.
To deactivate : laiunch any CC product, click on help, choose sign out/deactivate
From the Creative Cloud FAQ at http://www.adobe.com/products/creativecloud/faq.html under the Getting startedsection:
Can I use the software I download from Creative Cloud on multiple computers?
Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreementspage for more information.
You can follow the steps of installing of the CC by following http://helpx.adobe.com/creative-cloud/help/install-apps.html
In case you are unable to deactivate it from previous machine, while activating it from this machine it will give a prompt to deactivate it . Please click on that . It will deactivate from other previous machines.
Now you can activate it on this machine as well as one more machine.
While re activating on a machine which has the CC previously installed, you have to launch any product, click on "license this software" tab in the prompt, sign in .
You can also contact Adobe Support at http://adobe.ly/yxj0t6
Hope it helps you. Please mark the post as correct & helpful if these information help you. We value your opinion.
Regards
Rajshree

Problem with Creative Cloud

Hi, sorry for my bad english, i have a problem with Adobe Creative Cloud. a few days ago 'after you download Adobe After Effects I had to reset the computer and I lost the program but on Creative Cloud marks that I've already downloaded but it is not. how do I downlo ad it again? Thank you very much

Hi Korak,
You might try the suggestions listed here: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Hope that helps,
- Dave

Problems with Creative Cloud for teams.

I have a membership of 'Creative Cloud for teams' I've made the install for Photoshop and Illustrator but when I start'em they ask me for a serial number otherwise I'm starting with free trial, why?

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

Problem with creative cloud desktop

hello, forst of all sorry my bad english... i have a problem... i unistalled adobe master collection and now i have cc. i tried to download some programs (photoshop, dreamweaver and lightroom) but when i open creative cloud desktop, there is nothing: only white page.... no login, no programs

On your regular account naviagte to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop, sign in and let us know if the issue still persists.
User Library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.
Regards,
Romit Sinha

Problem with Creative Cloud subscription

This is regarding case number 0215022175.
I signed up for a full Creative Cloud membership on Saturday. However, when I open Photoshop today, I see this message - We are having trouble verifying your membership. Can you please address this? In my Adobe account, I still see CC free membership (in addition to Creative Cloud membership (one-year)). I think CC free membership needs to be removed.
Request you to look into this ASAP.

Sorry for late response, the CC has been activated & you should be able to work with the CC. No further actions will be taken regarding this, please feel free to contact in case of any future assistance.
Regards
Rajshree

New Problem with "Creative Cloud" Installer... won't exit.

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