New problems importing Pro-res files

Hi,
I am running CC14 on PC (HPz800 Windows 8) - and I have recently become unable to import Pro-res files into After Effects or Media Encoder. These files DO open in premiere
I have tried the following:
Restarted
Cleared my cache
Cleared all my appdata settings
uninstalled and reinstalled latest Quicktime
reverted back to a previous version of After effects (this is where i noticed the problem first and I had recently got a new update)
copying the file to a different location on my drive and importing it from there
Additionally:
I have had no problems with Pro-res in the past
The same file works fine on other computers in my office with the same versions of Ae/Encoder
The video file works in premiere
The video file plays fine in Quicktime
I get the following errors:
In Ae - "this '.mov' is damaged or unsupported"
In media encoder - "could not be imported. could not read from source. please check settings and try again"
In the meantime I have re-encoded a proxy using premiere - however this is not an adequate long-term solution
Not sure what to try next, don't really want to re-image my whole computer (i already did this on a month or so ago)
Any help is appreciated

troubleshooting QuickTime errors with After Effects
fixing permissions problem

Similar Messages

Apple ProRes QuickTime Decoder - Both types say I have "a newer version installed", but I can't view Pro-Res files on either type of machine.

I'm trying to view a Pro-Res file from Final Cut Pro on machines that have Quicktime Pro, but having no luck. I've tried installing the "
Apple ProRes QuickTime Decoder " for both Windows and Mac (on the correct machines), but I keep getting "You already have a newer version of this installed" on each machine, and can't finish. Needless to say, the Pro-Res file will not play on either machine, and there seems to be no way to remove a "newer version" and install this one. Thanks for any suggestions.

Rob,
There is no quicktime folder there. And no quicktime program is installed when I try to install iTunes. The only reason I tried installing quicktime in standalone was because the itunes install was not actively going to the quicktime part of its installation.
I've tried removing everything and only installing iTunes. But even after deleting the physical files, using the WIndows Install cleanup tool, and cleaning up my registry, the quicktime portion of the iTunes install doesn't complete, and I keep getting "unknown" errors from the crash prevention program, and from what I can see it's because there's no physical Quicktime program installed.
As for other accounts, no I cannot start it up with other accounts, I keep getting the "Unknown" error and there is no physical files for quicktime anywhere.
And selective startup doesn't seem to work as there is NO qttask option when I run selective startup.
So, I seem to be out of options, and thing else I could try?
~Jay

Sample code for importing Pro/e files

Could someone please give me a sample bit of code on how to import Pro/e file?
Thanks very much

Also I had the same problem...
The best thing you can do, in my opinion, is to export your files in VRML format and use Sun's VRML loader (vrml97.jar).
Here is an example:
BranchGroup myBG = new BranchGroup();
VrmlLoader newvrml = new VrmlLoader();
myBG = newvrml.load("filename.wrl").getSceneGroup();
}HTH,
Fausto Mancini

Having problems importing my .mov file.

I am having problems importing several .mov files into iMovie. I also can't import .wmv files and I have been utterly confused. I know I have to convert the files but I don't want to pay for a program because I will only be converting 4 files. Please help!

What is Mpeg Streamclip
It is a free conversion application that accesses the QT structure and all installed QT components without having to pay the $30 for QT Pro or purchasing GarageBand. It's "engine" is MPEG-based, so it can do some things that QT Pro cannot do ( e.g., retaining audio content when converting multiplexed compression formats). On the other hand, it cannot perform layer operations like QT Pro can so these applications are somewhat complementary.
and is there anyway you can send me a link to download this program please?
MPEG Streamclip

Can i use pro res files in iMovie even though i don't have Final Cut Pro?

Hello,
I'm expecting some film footage to be delivered to me thats being delivered in a Pro Res format. Since my request to the company I've realised that it seems that I might not be able to import the Pro Res files into iMovie on my iMac if I don't have Final Cut Pro (FCP) installed. Is this correct? If so, is there a simple way I can import the format without having to go to the expense of buying FCP?
Thanks
Steven

Hey Henmans,
Thanks for the question. Apple ProRes is a format developed for high-quality, high-performance editing in Final Cut Pro X. To gain access to this codec, you’ll want to purchase Final Cut Pro X or a licensed third-party product:
Apple ProRes Authorized Products - Apple Support
http://support.apple.com/HT200321
Additionally, you may want to learn about unauthorized codec implementations:
In some instances, unauthorized codec implementations have been used in third-party software and hardware products. Using any unauthorized implementation (such as the FFmpeg and derivative implementations) may lead to decoding errors, performance degradation, incompatibility, and instability. If you're using or considering the purchase of a product that encodes or decodes ProRes but is not on the list below, please contact us at [email protected]
Additional Information:
About Apple ProRes - Apple Support
http://support.apple.com/ht5151
Thanks,
Matt M.

Importing Pro Res to Final Cut Express

What's the best way of importing raw Pro Res files into FCE. I've tried exporting to AIC but the quality diminishes significantly. Should the quality drop this much? Is there a better option? Thanks

If you are editing HD material in FCE, your only option is AIC as ProRes is not supported.
If you wish to edit ProRes material your options are FCP 6/7 or Premiere Pro.
FCP7 and the FCS Suites have been discontinued but people have had luck finding previously owned versions on ebay or craigslist - though often for more than the original price.
Premiere Pro CS5.5 and 6 seem to work with ProRes material as long as you have the codecs installed.
Good luck,
x

After burning a successful DVD in iDVD out of FCPX, how can I see the settings it used? So I finally burned a DVD out of a Apple Pro Res file into iDVD in PAL format. My question now is how can I find out what the exact burn properties were so that I ca

After burning a successful DVD in iDVD out of FCPX, how can I see the settings it used?
So I finally burned a DVD out of a Apple Pro Res file into iDVD in PAL format. My question now is how can I find out what the exact burn properties were so that I can apply the same burn properties to a project in Compressor 4?
Is it possible to see what iDVD did?

I don't know any way you can interrogate iDVD to reveal settings to the extent that you can in a Compressor project. What you could do is open up the show's VOB in MPEG STreamclip, go to File and Reveal Stream Information; that will at least give you some rudimentary info like average bit rate. Perhaps someone, with more iDVD experience, can chime in here.
The broader question is why use Compressor at all if your current workflow is doing the job to your satisfaction?
The value of Compressor is that it gives you control over the many parameters that affect size quality. and playability. The Compressor presets can give you a starting point for DVD delivery, Web, etc. From those presets, people typically experiment by adjusting the parameters until they get the desired results for their specific show. It's a little bit science and a little bit art. After experimenting, you may be able to get slightly better quality for the project you've successfully burned in iDVD by using Compressor and something likeToast…or maybe not.
Good luck.
Russ

My itunes cannot be update on my windows xp. so i delete my itunes and install new, but now i got new problems, it says "The file itune.library.itl cannot be read because it was created by newer version of itunes." so how can it be solved?

my itunes cannot be update on my windows xp. so i delete my itunes and install new, but now i got new problems, it says "The file itune.library.itl cannot be read because it was created by newer version of itunes." so how can it be solved?

Hello Bebyida,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
http://www.apple.com/itunes/download/
Best of luck,
Mario

New to Lightroom, problem importing raw CR2 files.

I am new to Lightroom and am having trouble importing my CR2 raw photo files. In the "import" section I select my SD card that contains the raw image files. All .jpeg files on the card show up as thumbnails but the CR2 files show "preview not available for this file." I select one of the CR2 thumbnails anyway, select a destination folder on my external hard drive and click "import." A window pops up that says, "this file is not recognized by the raw support format in Lightroom." I'm using Lightroom 4.4 and am working with a Windows Vista operating system (on an old, junky laptop). My camera is a Canon 70D and am shooting in RAW+JPEG. I also downloaded the Adobe .DNG converter 6.3 to try to convert the files before importing them into Lightroom and it is also not recognizing and importing my CR2 files. Not sure what to do at this point. Any suggestions?

I would recommend downloading DNG Converter 8.2 which is compatible with Vista.
The latest version 8.6 requires W7 or W8
Use this download link:
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5646

Encoding error on Apple Pro Res file

Hi All,
New to PP and Media Encoder
Trying to encode an HD file to H264 from an Pro Res source (inserted is mediacoder info) using H264. It is throwing an error at the same place (a couple of minutes into the sequence). I am using Adobe Media encoder. I've tried to export to mpeg and AVI and same error. No clues in the error log " Export Error Error compiling movie.    Unknown error."   Also no visible artifacts or issues when viewing the sequence in PP. It plays right through...
I've resaved the file in QT Pro and same problem. I am also using TMPGENC and it also errors in that software as well at the same place. The error log is a bit more robust in TMPGENC and says the "faulty module is the AppleProResDecoder.qtx" and includes faulting adresss...
My rig is very robust with 16 GB ram 64 bit and tons o hard space (running windows 8 but also tried this in tmpgenc with an older OS and still crashes)
Any suggestions??
Thanks
General
Complete name                            : G:\aa\OLN_SPAN_1009.mov
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt
File size                                : 71.1 GiB
Duration                                 : 1h 31mn
Overall bit rate mode                    : Variable
Overall bit rate                         : 112 Mbps
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2013-06-13 14:52:30
Writing library                          : Apple QuickTime
©TSC                                     : 24
©TSZ                                     : 1
Video
ID                                       : 20
Format                                   : ProRes
Format version                           : Version 0
Codec ID                                 : apcn
Duration                                 : 1h 31mn
Bit rate mode                            : Variable
Bit rate                                 : 106 Mbps
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 2.122
Stream size                              : 67.2 GiB (94%)
Writing library                          : Apple
Language                                 : English
Encoded date                             : UTC 2008-01-13 23:14:32
Tagged date                              : UTC 2008-01-13 23:14:32
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Audio #1
ID                                       : 2
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Audio #2
ID                                       : 3
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Audio #3
ID                                       : 4
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Audio #4
ID                                       : 5
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Audio #5
ID                                       : 6
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Audio #6
ID                                       : 7
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Audio #7
ID                                       : 8
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Audio #8
ID                                       : 9
Format                                   : PCM
Format settings, Endianness              : Big
Format settings, Sign                    : Signed
Codec ID                                 : twos
Duration                                 : 1h 31mn
Bit rate mode                            : Constant
Bit rate                                 : 768 Kbps
Channel(s)                               : 1 channel
Sampling rate                            : 48.0 KHz
Bit depth                                : 16 bits
Stream size                              : 501 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2007-10-09 18:40:59
Tagged date                              : UTC 2007-10-10 01:22:03
Other
ID                                       : 10
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 1h 31mn
Time code of first frame                 : 00:58:30:00
Time code settings                       : Striped
Language                                 : English
Encoded date                             : UTC 2007-10-10 01:22:03
Tagged date                              : UTC 2007-10-10 01:22:03

Any suggestions??
You may have a bad file.

Problem importing NEF raw files in PSE 11

In the past week I have become unable to import Nikon raw files (NEF format) into PSE 11 editor. I seem to have the latest version of PSE 11 and the latest camera raw plug-in (7.4). All was working fine. I now get an error message "unable to use the camera raw plu-in. It is not compatible with this version of Photoshop Elements".
Can anyone please help?
Many thanks.

Did you update via the Help> Updates menu option or by some other means?
Search your computer to make sure you only have the one copy of 'Camera RAW.8bi'. On my windows 7 64-bit it is at C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 11\File Formats\Camera Raw.8bi and is 24,719,736 bytes.
Are these NEF files from a newer Nikon camera? If so which one? Each camera has it's own NEF format (although the error message you get does not suggest this would be the problem)?
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

I'm trying to log and transfer from a pro res file (HQ) final cut s7 is telling me it is an unsupported format. What the?

i have a 58 min pro res hq file that is a .mov. it is in a folder on my hdd. i'm trying to syn rushes by logging and transferring clips from this file but i cannot bring the said file into log and transfer. final cut putsup a window that tells me the file is in an unsupported format. and to bring in a file with a supported pathway. this i do not understand. any simple explanation as to what i'm missing?

Thanks meg. I'm trying not to have to sync all the rushes in a timeline. All rushes are in the one 58 min prores file. I wanted to, I guess, log and capture the rushes as clips that I logg in the log and transfer winnow and that it would then log and sort out the material as proxy files. I'm guessing I'm just being lazy or it can't be done. Thanks for the reply but I was looking for a differentbway round than a straight import of the whole file.
M

HQ pro-res file will not open - invalid Atom

Hi Everybody,
Suddenly, my macbook pro will not open Apple pro-res 4:2:2HQ files that were originally acquired using the alexa. When I open the files,I get this message:
“An invalid public movie atom was found in the movie.”
Here’s my system: 2.53 GHz Macbook Pro Core i5, 4GB Ram. Ihave a mere 12gigs of space left on the internal HD.
Here are a few facts:
I just upgraded to LION. I don’t think issue washappening before I upgraded to LION. The files have been fine through many editsessions so they came off the Alexa in good condition.
I was able to open the files just fine onanother machine that was running Snow Leopard. This indicates to me the filesare not corrupted and the drive the file lives on is not damaged.
If the video file is less that 1Gig, it opensfine on my machine. If it’s greater than 1Gig, it gives me the “invalid publicmovie atom” message.
Oddly, the only file I can open the file in isquicktime 10. I can open the file and play it. I cannot open the file in anyother software including FCP 7, mpeg stream clip, compressor, quicktime pro 7.
When I open the file in FCP 7, I just see white.
Does anyone have any suggestions how to fix this issue? Ifit’s the LION upgrade, I hope I don’t have to go back to snow leopard to remedythis issue.
I appreciate any advice you can offer.
Thanks!
Stokes

Hey Ben,
Really, you think so? I am looking for helpful answers that help me solve the problem not a some ***** with an attitude to give me a lecture and state the obvious. And I am not in the middle of a project. This is an old project we are opening up to do some additional color on.
Cheers

Problems Importing Canon XF Files

I am running Premiere Pro CC (v 7.2.1) under Windows 7. I import footage created on a Canon XF300 and XF100, among other cameras. Prior to v7.2.1, I would import XF by clip name, each clip containing one or more 2 GB files. The files would load separately, with a length of about 5 minutes. When placed in a sequence, the files would be loaded sequentially, but remain separate. They would play across the boundaries without jumping or losing sync. While not convenient when editing, I completed many projects in this manner. The time code of each file was displayed as recorded, head-to-tail with the previous file.
With 7.2.1, the same video is automatically merged when imported into the project. Each file assumes the same content as the entire clip. However the time code has the same starting value as the last file in the clip, whether I import directly from Windows Explorer (ctl-I) or use the media browser. This appears to be what version 7 intended to do, and I can work with it.
Whatever the merits of this "improvement," it is not documented well. It took me a day and a half searching the web and experimenting before I could proceed. Thank heavens for the holidays and extended deadlines.
My problem is, projects completed under previous versions and updates did not automatically merge the clips, but when I open them in the latest PPro, it attempts to "correct" this deficiency and merge the files. Consequently, I cannot revisit earlier files without starting from scratch. I have CS6, but only files created in that or earlier versions can be opened.
How do I best proceed to open recent projects without messing them up? When will the product manual (PDF) be updated from the October 2013 version? What ever happened to the concept, "backward compatibility"?

Here is what I found out...
If you use Media Browser to import files directly from the Canon XF card, and select the Canon XF option in the menue, only a single file appears in the list, with the name of the first segment in the clip directory. If you import that file, it has the contents of the sum of all segments, but with the starting time code of the last segment.
If you copy the clip directories from the card to your hard drive, Media Browser sees all of the individual segments and does not offer the Canon XF import option, only the File Directory option. If you import the clip, all of the segments appear in the project window, but each segment is identical to the first, and contains the sum of all clips and the starting time code of the last segment.
If you remove the CIF files from the clip directory on the hard drive, PPro 7.2.1 imports each segment without merging their contents. Each segment contains about 5 minutes of footage (50 MHz video), and the starting time code of each segment is consecutive. This is same the way PPro 7.1 and previous versions would import Canon XF files from the hard drive, even if the CIF files were present. If you open an earlier project with 7.2.1, these files will be automatically merged, destroying the integrity of your sequences and edits.
In conclusion, if you want to use the full power of 7.2.1 to merge the segments within a clip, from a copy of the clip on your hard drive, import only the first segment of each clip.
If you wish to use 7.2.1 on projects created with 7.1 or earlier, remove the CIF files from the clip first, and the project will be opened with the same individual segments as before. (This does not change the behavior under v6 or V7.1, since these versions ignored CIF files on the hard drive.) You must be careful to use shift-select-all to move all following segments together. Alternately, you can nest the segmented sequence inside another sequence, which will allow you to edit the sequence as a single file.
PPro 6 and 7 apparently imported Canon XF files correctly ONLY from the original card, which has certain directory names and structure, and ONLY if you used Media Browser with the Canon XF import option. If you do this, PPro writes additional information (XMP and PEK) files on the card, which may render it unreadible on the camera. In any case, it's best to preserve the original intact and work from a hard drive copy.

Problem importing a CSV file with forward slashes in a column

I have an Excel csv file of a product database (contains about 6500 products) that contains product codes with forward slahes such as 499/1, 499/3, 499/5.
These are different sizes of a product and as such have different prices etc.
When I import the file into Numbers these numbers appear as 499, 166 1/3, and 99 4/5 respectively.
What seems to be happening is that Numbers is interpreting the forward slash (/) as a divide by command and subsequently performing a calculation on that number on import and hence totally changing the value of the cell so that it is impossible to look up the price related to a product as the product code no longer exists.
Excel can import these files with no problems, why can't Numbers treat each cell as text and leave it alone on import.
Is there any way round this or do I have to revert to using Excel for the import of csv files.
Thanks
Steve

I know I'm a bit(!) late (a year) coming to this party, but there is a simple solution, that worked for me, enclose the field in double quotes, and add a single quote before the number:
Instead of
499/1,"Super Widget 3",12.34
do
"'499/1","Super Widget 3",12.34
In fact the single (unclosed) quote without double-quotes works as well:
'499/1,"Super Widget 3",12.34
I've always found it better to enclose strings with double quotes. This works on loading the file into Mac Numbers and should work with Excel too if that helps. It opens with OpenOffice 4 on the Mac too - if you select "comma" in the "Separated by" checkbox
I can't remember where I picked this info up....
Hope this helps someone, albeit late.
Andy

New problems importing Pro-res files

Similar Messages

Maybe you are looking for