New Q-10 User - Complaints -- Looking for Work-Arounds

Question

BB OS 10 has a business path (through enterprise activation) and a personal path – so if you are using enterprise activation for business, you need to make sure your employer has the BES10 feature or it will not work.  And without this feature, I sense it impacts use of the device in many ways.
Q10 does not have a deactivation feature to prevent deleting email from Outlook when one deletes email from the BB.  Very inefficient – I have to go thru email twice – once on Outlook and once on BB.
Upon set-up, all Outlook contacts did not interface to the BB.
When I accept calendar invites on the BB show up on the BB calendar, it reads it as "personal path" (see #1 above) and does not show up on the business path to register on my Outlook calendar.  This causes false availability highlighted on Outlook.
Replying to email and accepting calendar invites on the BB do not show an indication of response/acceptance on Outlook.  This is very confusing, as I have to personally recall what I’ve replied to on the BB before filing on Outlook.
I'm guessing I will have more difficulties...but these are major inefficient issues for me. If anyone has "work around solutions" here, please let me know.

Answer 1

Hello scottjones92660;
Welcome to the forums and thank you for your question.
In response to your inquiries I have included the following response for your perusal;
“BB OS 10 has a business path (through enterprise activation) and a personal path – so if you are using enterprise activation for business, you need to make sure your employer has the BES10 feature or it will not work.  And without this feature, I sense it impacts use of the device in many ways.”
The BlackBerry 10 devices utilize ActiveSync to communicate\sync with end user mailboxes. Although the BlackBerry Enterprise Service 10 does provide security to devices and will setup and separate a Work Perimeter in addition to the Personal Perimeter, devices can also be activated strictly to ActiveSync only.
“Q10 does not have a deactivation feature to prevent deleting email from Outlook when one deletes email from the BB.  Very inefficient – I have to go thru email twice – once on Outlook and once on BB.
Upon set-up, all Outlook contacts did not interface to the BB.”
I am unsure as to your question as it seems contradictory to your above statement. You state the Q-10 does not have a feature to prevent two-way synchronization of mail, which is typical of ActiveSync activated devices. You go on to say that this is inefficient as you have to go through mail on the mail client and on the device.
The device is utilizing ActiveSync synchronization, as such what is deleted on device or mail client, will sync with the other. If this is not the case and what is deleted on the device or mail client is not syncing, it is possible you may have an incomplete activation. This may also allude to the issue that all contacts from the mailbox Contact Parent Folder did not sync to the device.
“When I accept calendar invites on the BB show up on the BB calendar, it reads it as "personal path" (see #1 above) and does not show up on the business path to register on my Outlook calendar.  This causes false availability highlighted on Outlook.”
When a device is activated on the BlackBerry Enterprise Service 10, the device calendar can be accessed from the Personal Perimeter as well as the Work Perimeter.
The Free\Busy feature with ActiveSync is availability starts in version 14.0 With Microsoft Exchange Server 2010.
If calendar invites are sent to and accepted by the corporate email account on a device that is activated on a BlackBerry Enterprise Service 10, they will be visible on both Perimeters.
The following is a link to the BlackBerry Enterprise Service 10 guides and documentation and Microsoft ActiveSync;
BlackBerry Enterprise Server 10
Microsoft ActiveSync FAQ;
Let us know if you have any further questions regarding this specific request.
MAD-VIKING