New Q10 Contacts Issue

Hello Community,
I just starting using the newest BB Q10 SQN100-5 (from BB factory unlocked).
I am on the Bell Canada Network. Everything works perfect except the Contacts App.
My photos etc all transferred to my Q10, but not the contacts. When I go to the app I am reminded that I can "Add Accounts".
I skipped that, and tried the +button and input a test contact, but no matter what I try it won't save. I tried:
- saving on local and SIM
- rebooting
- pulling out the battery
- android to new BB file transfer app
I note that the system is updated according to the system settings and that the SIM card is new. I note that the OS is showing as official: 10.2.1.2977 according to the system settings.
Any suggestions or help is much appreciated.
Thanks,
Dave
Solved!
Go to Solution.

How did you transfer your data? Sometimes the transfer process can muck things up a bit. Backup your photos to your PC and then do a Security Wipe of the device. The wipe can take a while so plug it in when you do the wipe.
When it's done, copy your photos back manually.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Similar Messages

Blackberry Q10 Contacts Issues

We are having some issues with the Blackberry Q10 contacts and how it merges contacts together.
All of the contacts needed in the phone are stored in an Exchange account. When we added the Facebook, LinkedIn and Twitter accounts, it added contacts from those accounts as well into the contact list. We do not need these contacts to be synced, but I didn’t see a way to add the accounts without having the contacts sync with the phone. The major problem we are having is that the phone is merging contacts of seemingly random people. It would merge people together with completely different names with seemingly no reason to merge together. This leads to various issues like the wrong picture showing up and the wrong name showing up while making and receiving calls.
In addition to wanting help with resolving this issue, I have a few relevant questions.
1) Is there any way to Unlink all of the contacts so we can quickly resolve the issue of random people being merged together?
2) Is there any way to have Facebook, Twitter, and LinkedIn accounts on the phone but without having their contacts/connections synced into the phone’s contact list?
Thanks

As stated you can unlink them one by one. You can also remove Facebook, Twitter etc contacts from the phone book list. By swipping down from the top of the screen, then select settings. There you will see, show accounts in contact list. You can select off to remove Facebook, Twitter etc.
However if you have a contact in your phone book who is also one of your Facebook, Twitter etc etc friends, those contacts details will be linked together and as stated, you'll have to unlink them one by one.
Craig Ashcroft Elite UK
If this post helps you please click the LIKE below the post(s)

Q10 Contacts: bugs

Purchased a new Q10 and hooked it up to my home laptop to upload my contacts and calendar from Outlook. Everything looked fine. The next day, received a message to update the operation system software which I did. After the update, my contacts linked together from Outlook, Facebook and LinkedIn. However they also linked some contacts together that should not be linked. In some cases merging the contacts together with different information. I removed both Facebook and LinkedIn account and pushed my contacts back down for Outlook and deleted the "Local Contacts," however, that still did not stop my linking issue. Any suggestions?
Steven

Hi, as I don't have a FB account active (as said - first action was to remove the app and restart), and since I created new contacts on the BBQ10 afterwards w/o any further interaction with any provider or account or anything for which I was not able to change any dates on BBQ10 until I re-added the Facebook app - I guess the topic is quite clear.
I cannot confirm that the issue appears solely on the FB item, as there are no FB items. One of the contacts I created was a fantasy name containing plenty of x and y and digits, so the likelyhood of this being an active FB account was too small (though impossible for me to double-check, as I don't have an account there).
A contact in BB is a contact. Yes, there might be automatic interlinkage with social networks, but this is exactly what I'm critizising, as long as this linkage is mandatory to be able to manipulate newly created contacts on BB.
So to be more precise:
1. Remove FB app, remove any accounts like for mail providers (Yahoo, GMX and others) and restart
2. Create new contact in BBQ10 with birthday -> not showing up in calendar. Issue #1.
3. Edit newly created contacts' birthday and save -> not saving. "old" entry remains. Issue #2.
4. Adding FB app and edit newly created contacts' birthday and save -> saving. Still not showing up in calendar. Issue #1 remains, issue #2 gone. Which leads me to the fact that the birthdays are synchronized differently than the rest of the data, which can be changed with or w/o FB app on BB10. This is where I see a bug in CONTACTS app.
Kind reards, rogemax

Blackberry Q10 ActiveSync Issues

Hi,
I have a brand new Q10 which I connected to the our activesync service. We are in an Exchange 2007 environment and we have iPhones and Android devices connected via ActiveSync without any problems.
With this device the emails do get downloaded when it is initially setup but when we send emails to it nothing happens. The settings are set to push so this should work instantaneously. If I click on the Refresh option within the client it still does nothing. However, if I remove the battery and re-insert it the emails come flooding down and then same problem remains (i.e. no further emails being recieved after this point).
My OS version is 10.1.0.2309.
Has this problem been experienced by other people?
Kindest regards,
rjani1

Hey rjani1,
Thanks for the question. In response, this issue may require more investigation. Please contact your network service provider to proceed with investigating this further.
Let me know if you have any additional questions,
Cheers,
-WW
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

New Q10 „Device PIN Blocked"

Hello,
New Q10 „Device PIN Blocked”
I got a BB Q10 for christmas.
The device can from UK, but my place is Hungary.
BB Q10 is brand new and sim free.
I have install many software version.
How can resolve the problem?

You will need to contact BlackBerry, two ways:
Through your mobile provider or seller and have the issue escalated up to BlackBerry, for free,
Use the pay per incident support to go directly to BlackBerry. Purchase a support incident by calling (877) 255-2377 (toll free) or (647) 426-1108. Upon entering the telephone menu, select option 2 for technical support, then wait on the line until you hear the incident-based support introduction. http://us.blackberry.com/support/programs/technical/incident.html#tab-1
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email and Contact Issues

My emails are not coming through to my phone unless I manually refresh. I have three accounts setup (Yahoo! and 2 school email accounts). Both school accounts, when I sign on from a computer says something about Outlook: one says Mircosoft outlook and the other says Outlook live.
I contacted my school and got the correct settings for each account. They work because I get the emails as long as I manually refresh. I initially had my phone set to check for mail every hour but after realizing it was not automatically doing this, I set it for every five minutes. That still didn't help.
Out of frustration, I called Verizon who told me they knew nothing about such an issue. They connected me to Samsung who said the same thing. Apparently they were both lying as I have Googled this issue and see that it has been posted since Sept 2010. I just have not noticed a solution (possibly overlooking it).
The solution that they gave me was so a hard reset (didn't work), delete then re-add the accounts (didn't work) or use a workaround. My response to their last suggestion was that I did not feel it was necessary for me to do that when the phone I purchased was supposed to handle email. This has been an issue since I got the phone in Nov 2010 when I switched to VZ. I didn't really notice it until this month because I was having text messaging issues which they didn't fix until this month.
Samsung ended up telling me to send them my phone and they would troubleshoot it but I had to contact VZ about getting a loaner phone as they were going to have it for a week. When I called VZ back, they told me they would just send me a replacement phone and to not send the phone to Samsung because they could have given me a defective phone. The order wasn't placed because their system was down that Friday and the guy was supposed to call me back. He never did so I called VZ a third time.
The tech support rep told me that she was positive that if I got a brand new phone I would still have the same problem because its a known issue that Samsung has yet to fix. Also she had the same phone and also some other people she worked with. She told me to make sure I deleted junk mail, sent stuff, kept the inbox down, and empty the trash and that should help. She was supposed to call me back and see if it helped (which it didn't). She never called back....that was Monday and today is Friday.
Now I'm feeling like they are lying to me because they don't want to replace my device. Then on top of that they told me it would more than likely be a refurbished device instead of a brand new device even though I still have a warranty. Should I push for a new phone or is this really a known issue with Samsung that they have yet to fix? If it is a Samsung issue, what's the workaround until they actually fix it?
By the way, Gmail works almost instantaneously. They told me to forward all of my mail there but that didn't work for my two school accounts. I don't like that anyway.
As for the contact issues, I just noticed two weeks ago that my Facebook and Twitter contacts are unsyncing themselves. I don't have all of my Facebook friends or Twitter followers in my phonebook but those whose phone numbers I have, are linked to their Facebook and or Twitter accounts but I notice that both of these accounts unlink themselves. I have no idea why this happens. I keep having to go back into my phonebook and relink about 30 people to their Facebook and or Twitter profiles. Any idea why?

10sEn wrote:
In your email app, have you tried going into each account, pressing the menu button, account settings, and setting email check frequency to the desired time?
If that's not the issue, then perhaps pressing the menu button at the home screen, going into settings, accounts and sync, and clicking the background data option is the issue.
The reason why Gmail works well is that instead of polling (which is what the email app uses, where it queries the account to see if there's anything new), it pushes your email through meaning that it's virtually instantaneous.
With regards to the Twitter and Facebook issue, try going into the accounts and sync area that I mentioned before. There, you will be able to set the SNS sync interval and sync the contacts, birthdays, and whatever else it allows. You'll probably have to click on each of those accounts to check various options before it will autosync.
My frequency is set to every 5 mins. That hasn't worked.
The background data sync option is clicked already.
The Twitter and Facebook SNS syncing is set. I have noticed though that sometimes when I go in there, the sync arrow is red by Twitter and Facebook. I uncheck the box and recheck it and then it turns green again. What I don't know is why it randomly turns red in the first place. I'm assuming this is the reason the Facebook and Twitter stuff unsyncs itself.

Automator Action 'New PDF Contact Sheet' returns a blank page

I'm running into some bugs with Automator again. Seems like with each major OS update, things in Automator gets fixed while other things break.
This time, the New PDF Contact Sheet action seems to have lost its functionality.
To recreate the issue, I created a new workflow that , tion input and feeds them right into the single action (new pdf contact sheet), which outputs them to the desktop as a PDF file.
Every time, the pdf file is just a single blank white page. Am I missing something here?
Why is such a basic thing getting borked?

It works for me. Here's the workflow I setup:
If the application is open dropping a folder of photos on it won't work. I get the blank doucment. One has to use the File ➙ Open menu and select the folder of photos.
OT

.bbb files into new Q10

Hello
I've lost my BB Curve and bought the new Q10. I have my backup file with all my contacts. How can I make Q10 to recognize it ? The file is .bbb type.
Thanks

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?nevermind, I don't know what i was thinking, you CAN restore a legacy OS backup to a new Q10, using the LINK software on desktop PC.
Download/install Link.
Connect the Q10.
Click on the upper right gear icon
click in the left side panel > RESTORE
In the center screen pop-up, click on the LEGACY device backup.
Proceed.
And a warning, if you had any Address Book Groups addresses in the earlier contacts, it will not restore any of your contacts.
Anyway, you made the disparing comments, etc., if you can't take feedback and responses, don't make the comments. Protect has been available for over four years, and it is there for your data safety. I don't work for RIM/BlackBerr, I'm a user just like you. These forums are user to user as you will see posted at the top of EACH page of the forum.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Waiting for the new Q10 to hit sprint but what will happen to my email?

I am currently waiting for the new Q10 to hit sprint. but i am hearing that i will no longer be able to use my blackberry.net email with the new blackberry. i currently use it as my primary email. 1st is it true they will no longer have blackberry email and if so what steps do i need to take in order to make a smooth transistion?
Solved!
Go to Solution.

1. yes, the blackberry.net email is no longer available... and quite honestly, in my opinion, this is a good thing. The blackberry.net email is not available anywhere except ON your BlackBerry, you cannot view it anywhere but on the handheld device itself and no backup otherwise. Get a free gmail, yahoo or Outlook.com account.
2. Read this: Article ID: KB33260 BlackBerry (hosted) email address forwarding for BlackBerry 10 OS
So, create and start using the other free email account now. When you finally transition over to BlackBerry10, you will have your solution in place for forwarding the blackberry.net email account.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

New Q10 with faulty keypad

I have purchased a new Q10 just 3 days ago. I started using the phone only yesterday after chipping the sim, to realise that the keypad has 7 faulty keys. I went to the BlackBerry store from where i purchased, and the guy said he will send it to the centre and wait for them to revert back. I have however told the store, that i will not accept the same piece as it was a faulty pack. I need a fresh packed piece instead, the guy at the counter said he will only let me know once BlackBerry reverts. Any suggestions what do i do, incase they plan to repair and give me back the same handset. I honestly dont want the same piece since its a manufacturing defect or whatever defect its called.
Solved!
Go to Solution.

Dilfiza wrote:
My service provider is Vodaphone, but i purchased the phone not from a service provider. I bought it directly from the a BlackBerry Dealer store called H.K.Mobile.
So is HK Mobile who you are now dealing with, the repair?
What is their return policy for new non-working equipment?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Q10 battery issue

2:31 PM
I bought a Blackberry Q10 on Wednesday. One of the reasons I bought it was for battery life, however I have been having issues with this. The blackberry loses about 10 in an hour without any usage and with email synching turned to manual. I also have task manager and there are no apps running in the background. I go to bed with 50 percent battery and wake up to a dead phone. Is there something I should do or should I send it back? I got the phone just over 2 days ago, and updated it straight away. Wifi is only on during the day. ( I posted this before but accidently clicked on accept as solution even though I didn't mean too)

your previous post was marked solved.
you posted here in Q5 area, please post in correct device section
http://supportforums.blackberry.com/t5/BlackBerry-Q10/new-blackberry-Q10-battery-issue/m-p/2894548#M...
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

New Q10 refuses to function :(

Hi all,
I just got my hands on my brand new Q10 but there is this very odd thing which happened: I first put in the battery only (since I couldnt wait to see the new interface) and swithced the phone on, it worked perfectly and I got through the few initial welcome screens.
I then switched it off and took out the battery and after a few hours I put in my SIM card along with the media card and the battery to finally use my Q10 for the first time and it just does not switch on.
I've tried pulling the battery, pressing down on the power button, leaving the phone on charge but its not working; its not even charging even though the charger is working fine with my Bold 9900.
Please help! its a massively upsetting situation and I'd appreciate if anyone can shed some light on this odd issue or if someone's gone through the same problem.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Charging brand new q10 battery

hey, just bought a new q10...plugged it in to charge, approx 8hrs later was still flashing yellow led light. had to switch it off as was travelling for few days and didnt want to keep the battery on charge for 3 days worried it might ruin the battery, so plugged it in again when i came back and its been on charge for 10hrs and still flashing yellow led light.
havent switched it on, havent used it...please explain is this normal
Solved!
Go to Solution.

With it connected to the charger, remove the battery, re-insert and see if it boots up.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot send email from my iPhone or iPad. The server rejects a recepient for no apparent reason. The recipient is not new. This issue happens on reply or reply to all or froward; not a new email. What is happening?

Cannot send email from my iPhone or iPad. The server rejects a recepient for no apparent reason. The recipient is not new. This issue happens on reply or reply to all or froward; not a new email to the same recepient. What is happening?

I talked with a tech today and he said I cloud is having problems which should be resolved shortly.
In the mean time I used the .me smtp server settings which allowed me to send mail.

Photoshop CS4 new document dialog issue...

http://img50.imageshack.us/img50/7835/optionpu6.gif
Can this Photoshop CS4 new document dialog issue be improved? Info in the pic.

there's a feature request section at the top of the fourm allen. these kinds of posts should be done in there, so the programmers and engineers at adobe have them all in one place.

New Q10 Contacts Issue

Similar Messages

Maybe you are looking for