New ram installed and have black screen then it shutsdown after 45 seconds

ive installed an extra 2gb of ram on hp630 notebook and when i turn on it has a black screen then shuts down after 1 minute. i think maybe one of the slots dont work as the original 2gb ram that in it works in one slot but not the other . so when i put the 2gb ram in i get black screen then shut down but its the same it works in the bottom slot but not the top. any help would be a massive help. the slot i am trying to use hasn't ever been used.

Hi
Sorry meant to add , have you tried re-setting your BIOS to Default just to make sure 100% that your BIOS setting is not causing an issue .
Checkurtech
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  • New ram installed and now have black screen then it shutsdown

    ive installed an extra 2gb of ram on hp630 notebook and when i turn on it has a black screen then shuts down after 1 minute. i think maybe one of the slots dont work as the original 2gb ram that in it works in one slot but not the other . so when i put the 2gb ram in i get black screen then shut down but its the same it works in the bottom slot but not the top. any help would be a massive help.

    Hi
    Seems to be an issue with the Memory slot which need to replaced. In case if you unit is still cover by the warranty i would request you to call HP Technical support and get the System Board replaced.
    Let us know how it goes!
    "I work for HP."
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    Regards
    Manjunath

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