New Razr Maxx help Page -- Motorola

The help page for the Razr has been updated a bit here is the new and improved: Via the Link b33
https://motorola-global-portal.custhelp.com/app/answers/prod_detail/a_id/77329/p/30,6720,8417
Here is some other Links to Tap on as Well have a Look at each and every one:
https://forums.motorola.com/pages/00add97d6c
https://motorola-global-portal.custhelp.com/app/standalone/country-selector/software-upgrade
https://motorola-global-portal.custhelp.com/app/software-upgrade-news/g_id/1949
https://motorola-global-portal.custhelp.com/app/software-upgrade-news/g_id/1949#gs=eyJndWlkZUlEIjoxOTQ5LCJxdWVzdGlvbklEIjoxLCJyZXNwb25zZUlEIjo0LCJndWlkZVNlc3Npb24iOiJJVGtkcHZqbCIsInNlc3Npb25JRCI6IlAxRGFudmpsIn0.

@JP: It all depends what your APP's your running on your Maxx an your Settings you have it on get this app it's called Circle Battery app it not only shows you your battery level but it will also will show you what is consuming the battery the most. It could be how long your Time out is on the Display to how high the setting is on the Display like on mine my Display i have it set on 10 to 15% an the Automatic Brightness is set to Off. An there are more i have done on Maxx to Mention on here for one's to Care about Reading. So i will leave it at this you can get every little trickle out of that batter but you just have to Tinker with settings an Smart Actions is a good place to Start.
Jaxle67 the app you said you got i never have tried it out but if it's proving good service for ya that's good an as for E.Q. i know it's good an all you have to do is as Wildman what his thoughts are on it. He told me about it when it first came out about a little over a year ago. An i have used it ever Since an i got the paid version 3months after trying the Free Version. So you might give it a Try if the other doesn't pan out. Good luck with it An have Fun with new Maxx. B33

Similar Messages

Razr / Razr Maxx Help Page = Motorla & Google

I have put this info in a couple of other Area's but i wanted to Start a Thread Just for this Help Paige so One can Come Directly to it).
To help them with Questions and to Download a Copy of the New Jelly Bean Manual for the two Razr's it has allot of information all you need is the Latest Adobe update for your Computer..
I will add more to this thread as time goes on...

Since i posted the above there's been an update I'm Putting this on the Forum Click in the Center of the Picture to Blow out the Picture Read the Announcement: http://goo.gl/lZT4A Verizon is Now Pushing Two Updates instead of One i don't know if it's at the same time and Why there doing this in the first place is beyond me. Hopefully news of this will be out Soon.! Stay Tuned b33

RAZR / RAZR MAXX Helpful Tips..

Tip No. 1 Battery Tips..
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
Rechargeable batteries have a limited number of charge cycles and will naturally degrade over time. You've probably experienced this with other battery-powered products - you find yourself charging the battery more often as the charge just doesn't seem to hold as often as it once did. Eventually, you may need to replace the internal battery.
There are a couple of things you can do before replacing the battery. Sometimes it's a matter of changing a few settings that will ensure you're getting all the power you can from your battery. Motorola Customer Service can help you with this process over the phone.
Before you call:
We recommend that you completely deplete the battery by allowing the device to completely shut down when the battery has depleted.
Once your product shuts down, plug it into the charger that came in the original box, and allow it to charge to 100%.
Once you've completed this charging cycle, call Motorola Support at 800-734-5870, and the team will diagnose your battery, and recommend setting changes or actions.If your battery does need to be replaced, we offer two battery replacement options:
The battery only replacement program lets you send your product to Motorola so that we can replace the battery and return the device back to you. If your device is within the warranty period there is no charge for this service. If your device is outside of the warranty period, the cost of this service is $49 plus applicable taxes.
You can expect to receive the device back approximately 5 business days from the time we receive the device. Use our online repair submission process to get going.
With the expedited battery replacement program, for an extra charge we'll provide you with a FedEx label to return your product. If your device is within the warranty period the charge for this service is $19 plus applicable taxes. If your device is outside of the warranty period, the cost of this service is $69 plus applicable taxes.
You can expect to receive the device back 3 days after we receive the unit. Use our online repair submission process to get going.
Additional Battery Tips: 1 1/2
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/77264/p/30,6720,8417
Built-in tools to assist you in optimizing battery life:
Power control widget
Data Saver
Motorola Task Manager
CLICK HERE for community advice suggestions on using SmartActions to extend battery life.
You can also get step by step video instructions on how to use SmartActions to help conserve battery life. Using your phone, from your home screen touch Apps > Help Center> Tours > under Getting Started touch theBattery Saving Tips and Tricks video.
Things you should know about your battery
This product uses a non-removable battery. The battery should only be replaced by a Motorola-approved service facility. Any attempt to remove or replace your battery may damage the product.
The DROID RAZR MAXX is feature-rich and can run a virtually limitless number of applications, making it useful for many tasks. Your particular usage will affect how long you can go before recharging your battery. Playing games, running applications, and surfing the Web increase the power use of the computer-like functions of the DROID RAZR MAXX. Calling and texting utilize its phone functions. Depending on your use mix, time between charges will vary. We know you want to use the device to its fullest and offer you these tips to help you get the most from your phone while going as long as possible between charges.
New batteries are not fully charged. Plug the battery charger into your phone and an electrical outlet. Your phone might take several seconds to start charging the battery. Charging time from 0% takes approx. 5.5 hours.
Tips:
It is recomended to use a wall charger to charge the phone instead of USB cable plugged in to a computer.
It may take several charging cycles for your battery to reach optimum performance.
If your device is completely discharged, it may take several minutes for the device to begin charging.
Ensure you are using a Motorola specific charger. Other chargers might take longer to charge your battery, or cause your calls to fail during charging.
Tips to extend battery life:
During initial set up of your Google and social networking account, your phone's battery may drain faster than usual due to the amount of data transferred. After the initial sync, and a few charging cycles, your battery will reach its maximum capacity.We strongly recommend to keep the phone attached to the charger during the initial sync.
See where you power is going: Tap Home > Menu > Settings > Battery information > Battery use.
When setting the phone down after use, quickly press the power key to invoke a blank screen. Selecting a shorter back light duration will also help conserve power by blanking the screen when not in use.
Lower the display brightness. Set Brightness to Automatic or low: Tap Home > Settings > Display >Brightness
Set Screen timeout to 1 minute or less: Tap Home > Settings > Display > Screen Timeout
Turn animation off: Tap Home > Settings > Display > Animation > No animation
Turn off GPS when not in use. Active GPS can take a lot of power. Exit from navigation apps when not in use. Tap Menu > Settings > Location & Security > Use GPS satellites and Use wireless networks uncheck.
Turn WiFi off when not in use : Tap Menu > Settings > Wireless & Networks > Uncheck Wi-Fi
Turn Bluetooth off when not in use: Tap Menu > Settings > Wireless & Networks > Uncheck Bluetooth
Applications which uses battery power: Certain streaming Music, Music Players, Talk, Video Chat, Navigation, Weather, and Map apps. widgets and live wallpapers, are notorious battery drainers. In addition certain Facebook, Twitter, Email and other apps that constantly sync over the internet can reduce your battery life. We recommend you use the Motorola task manager application. Task Managers let you monitor how apps use memory and processing power and identify apps that are using too many resources.
Reboot your phone If you are getting only a few hours of battery life or your phone is running slow, it is probably not your phone. An app or widget is probably the cause. Restart your phone to clear background apps: Press and hold the power button > Tap Power off. Then turn the phone back on. Daily reboots can help keep rogue apps from taking battery life.
Use the AC adapter to charge your phone whenever possible.
Toggle Bluetooth, Wi-Fi, and GPS on or off as needed. These can be placed on your desktop by selecting an open area of your screen and selecting them. individually or using the Android Power Control Widget.
Clear all notifications from the notification bar as much as possible.
Ensure you do not have have duplicate email accounts. Duplicate email account will drain battery life. To check for duplicate email accounts, touch > My Accounts > Advanced set up and ensure there are no duplicates. To remove an account, touch the account > Menu > Remove account.
We suggest charging each night so you start the day fully charged and ready to go!
Tip No.2 Screen Lock..
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/86349/p/30,6720,8417
How does my screen lock and unlock features work with the Android 4.0.4 (Ice Cream Sandwich) upgrade?
With Android 4.0.4 (Ice Cream Sandwich) your device now has several different lock options available.
To access your lock options, touch > Settings > Security.
Screen Lock Options
Slide - provides no protection, but lets you get to the Home screen quickly, or open Camera and start taking pictures immediately.
Face Unlock - lets you unlock your phone by looking at it. This is the least secure lock option.
Pattern - lets you draw a simple pattern with your finger to unlock the phone. This is slightly more secure than Face Unlock.
PIN - requires four or more numbers. Longer PINs tend to be more secure.
Password - requires four or more letters or numbers. This is the most secure option, as long as you create a strong password.
The Lock Screen on Android 4.0.4 (Ice Cream sandwich) uses two timers. The first timer is the "Sleep" timer which turns off the device display to extend battery life. You can turn the display on and swipe to unlock. The second timer called the "Automatic lock" timer turns on security features like pin, pattern, password or face unlock and protects the device from unknown users. This "Automatic lock" timer begins after the "Sleep" timer expires and you will be asked to enter personally recognizable data like pin, pattern, password or the face unlock when the display is powered on.To adjust the "Automatically lock" timer go to Settings > Security > Automatically lock > Select desired time frame.To adjust the "Sleep" setting go to Settings > Display > Sleep > Select desired time frameIf you are using facial recognition and do not want the "slide to unlock" to appear, set the "automatic lock" timer to "5sec".Power button instantly locksThere is a new option in Android 4.0.4 which will automatically lock the device when the display is on and the power button is pressed. As soon as the power button is pressed your device will lock.To activate the "Power button instantly locks" setting, go to Settings > Security > Toggle the Power button instantly locksIt is important to note your phone may contain security policies set by your IT administrator which may override any settings you attempt to set under screen security. For example, if you set your phone to automatically lock for 30 minutes and phone locks after 10 minutes, it may be due to security policies set by your IT Administrator. Please contact your IT Admin for more information.
For more information on using your new lock features select one of the quick links below:Lock and unlock basics Set screen lock Respond to incoming callsFace unlock is grayed out
To unlock the screen, press the Power key, then touch and flick to .To lock the screen, press the Power key, or let the screen time out (don't press anything).Tip: To add a message to the lock screen:1. From the home screen, touch > System settings.2. Touch Security > Owner info and type your message.
Set screen lockDepending how you use your phone, you may want to set some form of automatic screen lock to prevent unauthorized access. If a screen lock has been set, the screen locks when your phone's display goes to sleep. It is important to note your phone may contain security policies set by your IT administrator which may override any setting you attempt to set under screen securityBefore setting a screen lock it is important to note that you will need your Gmail / Google Account credentials to reset any security lock, so please do not set a security lock on your device without first setting up a valid Gmail/Google Account you can remember and access.To adjust your phone's lock settings:1. From the Home screen touch > Settings2. Touch Security > Screen lock.3. Touch the type of lock you want and follow the onscreen instructions.
If you have previously set a lock, you must enter the pattern, PIN, or password to unlock the lock settings.4. You can choose among these lock options, listed in approximate order of strength: Slide, Face Unlock, Pattern,Pin, and PasswordAfter you set a lock here, a lock screen displays whenever your screen wakes up, requesting the pattern, PIN, or other specified key
Respond to incoming CallsWhile the screen is locked, you can respond to incoming calls in three ways.
To answer a call, touchand flick to .
To send an incoming call to your voicemail, touch and flick to .
To send a pre-set text message to the caller, touch and flick to . Select a message to immediately send it.
Tip: To silence an incoming call alert, press the Power key or the volume keys.
Face unlock is grayed out
Face unlock may be grayed out due to security policies set by your IT administrator which may override any setting you attempt to set under screen security. Contact your IT admin for more information.
Tip No.3   Basic ways to navigate around your DROID RAZR/RAZR MAXX
There are a couple of basic ways to navigate around your phone. Watch for these common elements and you'll get what you need in any app.
Let the action bar be your guide
After you open an app, check for an action bar at the top, which includes:
App icon on the app's main screenOr the Up button to return to the main screen
Menu for changing the view
Buttons for frequent actions
More actions (if needed)When using the app, also check the top and bottom of the screen for more options such as Save, Done, andCancel.
For an example of an action bar:
Touch > Email to see:
Confirm it's the main screen of the app.
Switch to views of other accounts.
Sync email. Compose a message.
When you open an email, the action bar changes:
Return to the main screen of the app.
View the title of the opened email message.
Reply to the message, Reply all, Forward, or Compose new.
Note that two navigation buttons are similar, but work differently. Repeatedly touch the Up button at the top left of the screen to return to the main screen of the current app. Or touch at the bottom of the touchscreen to reopen the previous screen, regardless of its source.
Use tabs to find more content
Some apps use tabs at the top of the screen to keep things organized.
Touch a tab that you want to open:
The opened tab is underlined with highlighter.
Touch a tab at the edge or flick the tab bar to scroll to more tabs:
Swipe left/right below the tab bar to scroll through multiple screens, and even scroll across tabs:
Look for tabs in and and .
Updated by B33 Aug. 04 2012

Tip No.5 -- How do I set up and troubleshoot Wi-Fi issues?
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/77259/p/30,6720,8417
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR MAXX will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click herefor full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.
A recent Update to these Instructions above Can Be Found Here:
https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/71988/p/30,6720,8417

Best way to Migrate to new RAZR MAXX from DX ?

I'll soon be upgrading from my Droid X to a Razr Maxx and was wondering the easiest method to move to the new phone so that ALL of my APPs migrate after activation. e.g., After doing the *228 option 1 and logging into my GMAIL account, will all the APPS automatically get downloaded? Or should I use an APP like "AppList Backup" - it's RESTORE function. How did you peeps do this when you switched phones?
thanks in advance

When are you getting your new phone Cody: when you get an this is what i done when i took my out of the box i charged it first thing didn't even turn it on once it finished. I then cut very carefully on the edges of the Sim Card with my X-Acto with No.11 blade then grabbed it by it's edges an it's had to do this Cody but i did an then i installed as it shows gold side Up Now pushing that little Turkey was a little hard for me an i did not have a Sim Card push Tool so I made One i used a Toothpick i Cut it to Ware it had a Blunt Face an by doing that Cody i was Able to push the Sim in all the Way. Cody Right before you turn it Do a Factory Reset on your X to take out all the stuff that will soon be on your Maxx then shut it Down that's the way i done on mine..
Now your can Power up your Maxx
Now when you Turn it ON you won't have to do a *228 Any longer as the phone programs it self Via the Sim Card. An flowing thru the Instructions is basically like it was when you programed you X. If your contacts are saved thru Google like mine is as soon as enter your Account or Accounts those contacts an you Paid Apps will be on your Razr! mine was on the my Maxx in just a few Seconds an No hang up at all.

Razr Maxx internal storage question?

My NEW Razr Maxx only has 8GB Internal storage. What gives, shouldn't have 15GB as advertized?

LOL I dont even kow where to begin to answer this....you really need to do a little more research before coming onto a public forum opening your yap and making a fool of yourself...
First off, the 'Billy does it too' defense is just plain childish and in this case just wrong. The 16 gb iPhone DOES NOT use 8GB for the OS. Trust me I owned the 16 and 32 GB iPhone. The 32 GB lost about 2GB for the OS. I wasnt thrilled with this either but I found it acceptable. I dont see how you can seriously stand here and defend a company that advertises a phone with 16GB of internal storage and only have 8 actually available.
And Verizon is not even training their store employees about this little deception. The next time you are in your local mall, stop into the Verizon store and ask how much internal storage the MAXX has. They will all say 1GB and none of them will have a clue that only 8 is actually usable. Try it...My salesman was about to swap out my phone when I showed him the 8 GB because he thought it should have 16. He then went online and found the lame discalimer at the very bottom of the MAXX page.
And why does Verizon insist on loading over 2 pages of useless apps that can not be removed. Do I really need the Blockbuster app on my phone? NO. Can I remove it to free up more space? NO Verizon is obvioulsy getting paid by these companies to load there app onto the phone. I should be able to remove the crap apps I dont want. And before you ask or start saying 'but but they do it too'...Apple does NOT do this.

FOR CUSTOMERS THAT ARE NEW TO THE RAZR / RAZR MAXX

This is a Quick Help Guide for ones that Have the New Razr /Razr Maxx an it Freezes or Locks Up? b33
What should I do if my phone freezes or locks up?
In the unlikely event that your device becomes unresponsive, try a force reboot.
Press and hold the power key + volume down key for 10 seconds to perform a force reboot on the device.
Note: Data on your phone will not be deleted.
There are a few things that might be causing your phone to freeze or act sluggish. It is important to pay attention to how often handset has this behavior when troubleshooting. Consistent screen freezes that never go away even after power cycle might be signs that repair is needed or that the handset might need to be reset.
Keep in mind:
Your handset can be sluggish initially after power up, so make sure handset has time to register with your cellular network and load up applications and widgets before being concerned.
Pulling up attachments from Emails can take up to minute or so to come onscreen.If screen or handset operations are freezing often, try the following to correct the issue: Make sure you have the latest software installed. The latest software release will always ensure you have the latest performance enhancing updates for your DROID RAZR MAXX phone. You can check to see if your phone has the latest software by following the steps below:Checking for the latest software For more information on latest software updates, visit www.motorola.com/mydroidrazr and click on the link undersoftware updates and drivers. If you continue to experience issues, performing a Factory Data Reset.Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted. Nothing stored on the MicroSD or the internal phone storage will be affected unless you choose to erase it as well.Factory Data Reset
Turn the phone off and then on, let handset settle in idle mode for several minutes and then repeat activity prior to freezing to try and duplicate issue.
Make sure your battery is fully charged.
If you recently downloaded any item before the sluggish behavior, such as a game or application, try to uninstall the item.
Touch the app tab, in the home screen to open the app menu
Tap Settings.
Tap About Phone.
Tap System Updates.
If there is a software update available, select Update to download the latest software release.
From the screen of your phone, press the Menu button
Tap Settings.
Scroll down and tap Privacy
Tap Factory Data Reset
Check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
Tap Reset Phone
Details

Thanks for the info regarding the latest update. I like some of the new/improved options, however I am highly disappointed that the update discontinued the reminder option. I would think that setting a program reminder is a highly used feature and many will be unhappy now that it is gone. I know I surely am!

Motoprint on my motorola razr maxx smartphone will not print documents on eprint.

I am able to print from my smart phone by sending a document as an email attachment by wifi to the eprint web page, but Motorola Motoprint will not open a document on my smartphone and send it direct to the printer by my wifi network. My RAZR MAXX has Droid "Ice Cream Sandwich" operating system. My HP printer is the Photosmart model 5515. Motoprint will recognize the printer, but doesn't seem to load the printer drivers.

Hi tedin, if I understand you correctly you are able to use the ePrint service successfully from your smartphone but you are not able to print from your device to your printer over your local WiFi connection using Motorola Motoprint. I'm not familiar with that print app and you may need to refer to the help resources available to see if you can find a solution.
However you can also try to print using HP's free ePrint Home & Biz mobile printing app. You can download it from the Google Play app store here. It will work with your printer model over your local WiFi network.
Post back if you run into any problems trying to print using it.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

ISIS on Motorola RAZR Maxx?

Has anyone been able to download ISIS app (mobile wallet) on their Motorola RAZR Maxx? I have the NFC Sim card, but am getting the message that this device is not compatible with ISIS. however, I have seen the Moto RAZR Maxx listed as an eligible device. I have updated to the latest software. Any help would be appreciated!

If you Phone is the Droid Razr Maxx it is not Compatible with that App! Only these can utilize this app.. Moto X users can use it as Well) A note to be know as far as know all Android units have to be running Kit Kat to use this as I was told by a Verizon Store Rep.. Unless it's verified different.. b33
1. Casio G'z One Commando
2. Droid DNA by HTC
3.Droid Incredible 4G LTE by HTC
4.Droid Maxx By Motorola
5.Droid Mini
6.Droid Razr HD
7.Droid Razr Maxx HD
8.Droid Ultra
9.HTC One
10.HTC One Maxx
11.Hydro Elite by Kyrocera
12.LG G2
13.Moto X
14.Panteck Perception
14.Samsung Galaxy Note II , Note III
15.Samsung Galaxy S 4, Galaxy S4 mini, Galaxy S III , Galaxy III mini, Galaxy Stratosphere II
16.Spectrum 2 by LG
17. iPhone's 4 & 4's ISIS ready
18. iPhone's 5 or 5c with ISIS ready..

Just bought a new Droid Razr Maxx yesterday. WI-FI doesn't work at all.

Bought a new Droid Razr Maxx yesterday 9/23/12. Everything on it works just fine, except Wi-Fi. My phone doesn't even search for networks. I bring up the wi-fi menu and it's just blank. I hit scan and nothing happens. I restarted my phone a few times and it finally brought some up (although they're gone now) and when I tried to connect it would just practically ignore my requests. I'd enter the password in, hit "connect" and absolutely nothing would happen. This isn't just a problem with my home router, It doesn't find/recognize any wireless networks at my major university either. I've never had an issue like this. What can I do? Maybe I should just take it back to my local Verizon store?
Thanks!

To do a Soft Reset You Hold the Volume Down and the Power at the Same Time till the Phone Shuts off let go of the Buttons and the Maxx will re-power itself up.. Give the Wi-Fi another Shot
Here is how to set up your Wi-Fi and since your New to this OS on this phone have a Look at this Link for some Extra Advice: On the Link your Going to it also has Via PDF the Owners Manual witch is really Informative.. B33
https://motorola-global-portal.custhelp.com/app/product_page/faqs/p/30,6720,8417
How do I set up and troubleshoot Wi-Fi issues?
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Note: The DROID RAZR will only operate on the 2.4 GHz frequency and will not work on the 5GHz frequency.
Quick links
Wi-Fi set up instructions for Android 4.X (Ice Cream Sandwich) users
Activate Wi-Fi
Obtain the MAC address
Using Mobile Hotspot
Wireless Lan Supported Specs
Set Wi-Fi to work smarter, not harder
Troubleshooting
Unable to stream any media when connected to Wi-Fi network, but can still surf using the web browser.
Ruckus WiFi router issue
Activate Wi-Fi
To turn Wi-Fi on and connect to a wireless network:
From the home screen press the menu key.
Tap Settings.
Tap Wireless and networks.
Touch the Wi-Fi check box to turn Wi-Fi on.
The phone will scan for available wireless networks.
Tap Wi-Fi settings.
The network names and security settings (Open network or Secured with WEP) of detected Wi-Fi networks are displayed in the Wi-Fi networks section.
Tap a Wi-Fi network to connect. When you select an open network, you will be automatically connected to the network. When you select a network that is secured with WEP, enter the WEP (security) key and then touchConnect.
Obtain the MAC addressTo obtain the MAC address:
From the applications tray, tap Settings.
Tap About Phone.
Tap Status and scroll to Wi-Fi Mac address.
Using Mobile Hotspot. Click here to learn more.
Wireless Lan Supported Specs
802.11b/g/n
WEP
WPA/WPA2 PSK
802.1x EAP
Set Wi-Fi to work smarter, not harderTo save battery power, give your Wi-Fi connection a rest when you're not using it. Use the Wi-Fi sleep policy to set your Wi-Fi connection to sleep when the display turns off and reconnect when it turns on.
From the Home screen, press the menu key > Settings.
Touch Wireless & networks > Wi-Fi settings.
Press the menu key > Advanced > Wi-Fi sleep policy.
Touch When screen turns off.
TroubleshootingNote: A software update is now rolling out, and includes enhancements in Wi-Fi performance and more. Click here for full details.Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
Cannot connect to certain web sites using HotSpot
A software update is now rolling out, and includes enhancements in HotSpot performance and more. Click here for full details
Ruckus WiFi router issueIssue: Device does not connect to Ruckus WiFi router (example model#: 2825)
Description: In DHD11 TA3 we have an IP address conflict between the LTE IP address and the default gateway address with the Ruckus router.
Work around: Change the default gateway address on the router as follows:
Login Router through Browser: http://192.168.20.1
User name: user
Password: password
(user name and pass written on AP)
goto "Local network" under Configuration section on the Left side.
change the field in : "Local IP Address" from 192.168.20.1 to
192.168.0.1
Change :"Starting Address" from 192.168.20.2 to 192.168.0.2
click update settings.Note: We become aware of an issue with a certain Wi-Fi router Router: Netgear N600 WNDR3400, that may experience loss of Internet Connectivity on Wi-Fi signal with the DROID RAZR MAXX.Here's our solution for this issue:
Go to the wireless settings for the Netgear router from a browser on your PC by going to192.168.1.1
On the Router Manager screen, go to the Setup section in the left hand column and select Wireless Settings
Under the Wireless Network (2.4GHz b/g/n) section change the channel from Auto to a static channel of your choosing. (Any number from 01 -11)
Scroll down to the bottom of the Wireless Settings screen and select Apply.
Cannot connect using Netgear WNR3500
If you are unable to connect try we changing the router security to something even more secure than WEP, (i.e. WPA or WPA2).
For Android 4.X (Ice Cream Sandwich) users.
TURN WI-FI POWER ON OR OFF
Touch Menu > System settings, then touch the Wi-Fi power switch to turn it or .Note: To extend battery life, turn off Wi-Fi power when not in use.
WI-FI SEARCH & CONNECT
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.To search for a network when Wi-Fi is off:
Touch Menu > System settings > Wi-Fi.
Touch the Wi-Fi power switch to turn it and scan. Your smartphone lists the networks it finds within range.Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect.
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
WI-FI HOTSPOT
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Verizon Wireless for details.To set up your smartphone as a Wi-Fi hotspot:
Touch Menu > System settings > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.
Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:
Network SSID: Enter a unique name for your hotspot and touch Next.
Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.
Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Securitytype, and entering the correct Password.

No longer able to download pdfs, tried all the stuff on the help page, is this a result of the new version of Adobe Acrobat 10.1.3?

Previously, I had no difficulty w/ downloading pdfs. Now all I get is a blank Firefox screen, with nothing else happening--no downloads window opening up like before, or anything else. I recently upgraded my Adobe Acrobat to 10.1.3, and I wonder whether this is related to that? Does FireFox not find the new Acrobat?
I've gone through the things on the Firefox help page like changing download folder and renaming the whatever folder it was from what: rdp? to rdp.old. Does not effect problem.

Thanks Matt. I finally seem to have got it working better now with having gone into the Preferences, Applications, and selected "USE Adobe Acrobat Pro (default)" It had somehow gotten switched to "USE Adobe Acrobat NPAPI plugin..."
I admit to not knowing what I'm doing, but this switch seems to have made it workable again.
Hope this maybe helps others...

Having dowanloaded Yosemite, I find that I can' enlarge the print on the Help pages. The Command keystroke does n`t seem to work. Any body any ideas as to haw to do it in the new OS X ?

Having downloaded Yosemite, I find that I can't enlarge the print on the Help pages. The 'Command +' keystroke doesn't seem to work. Anybody any ideas as to how to do it in the new OS X 10.10 ?

Hi ..
Command + T should definitely work.
Restart your Mac then try again.
If that doesn't help, a Safe Mode boot deletes some system caches that may help after an OS X upgrade.
Top left corner of your screen click the Apple  > Shut Down.
After your Mac shuts down, wait 10 seconds, then press the power button.
Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator.
Once you are in Safe Mode, go back to the Apple  menu. From the drop down menu click: Restart
Then try enlarging the text in a Help window.
About Safe Mode.

Can't make or receive calls - Motorola Razr Maxx

My wife and I can not make or receive calls on our Motorola Razr Maxx phones. We can receive and send texts. We have turned off our phones and restarted to no avail. We are in the Metro Atlanta area.
Any ideas or suggestions?

Thank you both. I just had a chat with VZW support, and there seems to be an issue in the area. I would think the SIM card solution would work if it were just one phone, however, both my phone and my wife's have the same issue.
Thanks for the responses.

Where did webapp help go? there is no documentation to do with web apps in the new help pages???

hi, when i login as a partner, when i click on the help and support, the new help pages have nothing referring to web apps.... even when you search, i can find some old knowledge base pages on adobe, but why is web app help pages missing from the new help pages?
what gives?
there is topics on everything but web apps...

Where would you get that idea?
Web app's are not being dropped.
The support change over has just been done badly thats all. Pushing to get this sorted myself so stay tuned.
Web apps are not only staying but down the line will have a full revamp so you can do things like build your own custom blog with them if you wanted to. After that the ability to compile them and sell them on and a BC market place are all things that have been mentioned.
Rosey futurue for web apps!

Android 4.4 KitKat Update Tracking - Motorola Razr Maxx HD

Hello,
Has anyone's Motorola Razr Maxx HD been updated to KitKit OS as yet? If you have please chime in and let us know what you think about it?
Thank you,
GLR

Since my time to add to my post Ran out I will throw in a Screen shot I took of my Droid Maxx.. Here below.. Enjoy b33

Droid Razr Maxx says motorola services have stopped, home screen has stopped...

Ive done soft reset, to no avail several times. it connects with USB cord but will not perform at all. Please help!

Well all can offer is what I would do my self and that is if you have not) first run a system cache clear see if that works if it doesn't then try doing a Factory Reset and you may have to do this more than once.. If your still seeing issues then contact customer Service and see what there take is on it.. You may have to get another device.. I got a new Droid Maxx, I had to take it back to the store to DOA it and I got another Droid Maxx I have not updated to KITKAT as of yet and one other thing you may want to do before you try and return the phone to the store is get another Sim Card you may have a bad Sim Card..
Here is Customer Services Numbers 1-800-922-0204 use option 3 or 4 Landline or from a Cell *611

New Razr Maxx help Page -- Motorola

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