New (Refurbished) OfficeJet 4620 printing red instead of black

Like the subject says... Recently purchased, refurbished OfficeJet 4620.  Fresh cartridges, tried cleaning the printhead, and all the connections/settings and suggestions found on http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03137135 to try to fix it... still can't figure it out...

Hi JD8,
Welcome to the HP Forums
I understand you have an Officejet 4620 that is printing red instead of black. I'd be happy to help you resolve this, I just need to gather a bit more information!
Is this happening when printing just from the printer as well as the computer? To test this, if you're not sure, please print this Network Configuration Page as it is supposed to print out entirely in black.
If that works fine, and it only seems to be happening from your computer, would you be able to tell me which version of Windows or Mac you're working with, as well as how the printer is connected to said computer?
If it also prints in the red as opposed to black, please have a look through this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages and hopefully these steps are of help to you.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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