New release desktop software sync problem

Having downloaded the new deskup software, and made sure that it notifies me of any conflcts in sync-ing the blackberry and Outlook 2003, it now tries to delete anything new added to Outlook that it is not yet on the blackberry. It notifies me of all the conflicts but doesn't give me an option to stop it deleting all the new additions individually. So I can sync but only if I allow it to delete all new Outlook appointments.
Any ideas?

If Outlook has the appointments as you want them, I think a one-way sync from Outlook to the BB should (with the right options selected) remove all the BB appointments, and then put the Outlook appointments there.
Alternatively, you could use the advanced backup/restore (I can't remember if the new version still has that or not - the machine I'm on still has DTM 5.0 on it) to wipe the BB calendar data, then do your sync.

Similar Messages

New mac desktop software wiped my phone

Any help would be appreciated.
My phone reset twice while attempting the first sync with the new BB desktop software. When it came back almost everything was gone. Email non-functioning, all messages gone, all the apps I use regularly gone, contacts, calendar, everything gone.
Of course I have all my contacts and calendars on backup - not a huge problem - can be replaced via missing sync (should have stuck with missing sync - it works decent)
Problem is - all my blackberry apps and programs were missing: maps, the games - including WORD MOLE - my favourite game. How do I get these back onto my phone? nowhere can I find this software on BB site.
I was able to replace BB Messenger and Facebook from the BB Apps store.

I just downloaded the new desktop manager for mac last night and when I ran the first sync everything that wasnt saved to my sdcard is now gone. Screw you blackberry, my next phone will be an iPhone.

New desktop software synching problem

Just tried to synch my Blackberry to my Outlook. Got a message that Intellisynch was no lionger being used, there was a new program and I had to reconfigure the settings. After doing that the program went through the preliminary steps and has now been "Preparing synch review" for 39 minutes - but I'm not supposed to disconnect my phone...

Hello,
From a PC, you can install any OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software sync'ing non-default calendar entries to Outlook

I just upgraded from a Curve to a Torch 9810. I have two email accounts set up on it - my personal one and my work one (BIS) - just as I did on the Curve. My personal one is the default in the Default Services. I sync my BB to Outlook on my personal PC using the Desktop Software. On the Curve when I did the sync, it only updated calendar entries associated to my personal email account (the default) to Outlook. Everything I can find online indicates that that is the way it is supposed to work, and that is the way I want it to work. I don't want my work appointments on the BB to be added to my personal Outlook calendar. On this new Torch, though, it is sync'ing the appointments associated to my non-default work email to Outlook. I tried changing the default service to my work email to see what would happen, but it still tried to sync the same set of (work) calendar entries. I also tried clearing the calendar completely and resync'ing, but that didn't fix the problem. Does anyone know why it is sync'ing the non-default calendar entries to Outlook and how to get it to stop? Thanks!

Hello agiledogs and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having difficulties synchronizing your Calendar on your BlackBerry® Torch™ 9810 smartphone.
Just to be sure, if you go to Options>Device>Advanced System Settings>Default Services, your personal email account is listed as the default? (as this default is what is used to do the synchronize).
In the appointments that are not synchronizing over, does it say what service was used when creating it?
Does your Microsoft® Outlook® Calendar have the correct entries and you want to add them to your phone or does your phone have the correct Calendar entries and you want these to your Outlook®?
Let me know what the entries say.
-HMthePirate
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Palm desktop software calendar problem

I am having a problem with the desktop software (6.2 version). When viewing the calendar in the "month" view, as I move forward to the months of November, December and January the program locks up and shuts down. If I move into those months in the weekly view it works fine. Any suggestions?
Post relates to: Tungsten T

Thanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
I did read with great interest an article that stated that recent versions of Palm Desktop have a built-in function that will repair a corrupted Datebook database. Will this also fix a corrupted Address Book database which is my problem?
So, I downloaded and attempted to install the latest version of Palm Desktop. I was careful to read the instructions that stated NOT to uninstall my current version of Palm Desktop, but to just install the latest version on top of my current Palm Desktop. However, when I attempted to do the installation, the installer software said it could not install on top of my current software and that I should first uninstall my current software.
I have some questions now:
(1) If I uninstall my current version of Palm Desktop, will this destroy my Address Book, Datebook, and Memo databases ( I don't care about the ToDo database)? If so, what can I do to preserve those databases?
(2) Is there really a function built in the recent versions of Palm Desktop that will fix a corrupted database? Is this an "automatic" function that will detect and fix a broken database or is this something I will have to invoke?
Thanks for your help.
Gdad

Blackberry Desktop Software Installation Problem

I had a problem with Roxio Media Manager continuously wanting to reinstall. So I fixed that problem and and uninstalled the Blackberry software. I then tried to re-install the Blackberry Desktop software so I can syncronize my contacts on my home computer. I have tried this from a downloaded version 4.6 and with the version on my Blackberry CD. Same problem with both.
The install starts and asks for language, then the install starts for a couple of seconds. Then I get this message:
Error opening installation log file. Verify that the specified log file location exists and is writable.
I can't get past this message. It does not say where the log file location is. Other software installs, it is only Blackberry software that will not install. I tried renaming CProgram Files\Common files\Installshield and making it read/write, but this install still fails with the same message.
Any ideas to try? Anywhere else that I can go for help?
Andy
Solved!
Go to Solution.

Thanks, that worked.
I unzipped the file, then I opened a cmd window and manually ran msiexec with your Blackberry msi file. I added a /L flag to put the logfile into a local logfile.txt file and everything went fine.
Perhaps you are specifying a problematic log file name, at least for my computer?
Anyway, this new version of Blackberry software works fine for keeping my home contacts up-to-date with my work contacts. I'm glad I was able to install it without the Roxio media manager. That program was driving me crazy.
Andy

Never ending Desktop Manager sync problem

I have the same problem that is all over the forums, web, etc. with synchronization hanging with my BB.
One of the more recent threads (http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-5-hanging-issue/td-p/3553...) had all the standard answers, reinstall software, pull battery, upgrade firmeware, etc. None of these work for any long period.
None of them work. Well, okay, maybe the first or second time. But don't sync for a few days and then try it and you're back to the same problem. Then I have to pull the battery, wait 10 minutes for the phone to come back up and then sync and then it will work. Maybe. I've even had it fail between sync operations that were within 10 minutes of each other with the phone never be disconnected or used in any other fashion. This is comepletely unacceptable.
Can someone from BlackBerry please, please, please address this problem once and for all. None of the workaround solutions work for any length of time. Not even out of the box which is when mine first failed after a first time install of everything.
What is going on here? Last time I saw problems like this were on a Palm III.
Thanks again for your help. Hopefully someone from BB is monitoring and will chime in.
For the record, I have a Tour (4.1.0.40 platform), on Windows XP (fully patched), Desktop Manager 5.0.1.
Thanks in advance and thanks for listenting.

Hello again,
As I think I answered you in the referenced thread, these forums are not user-to-RIM...they are user-to-user. Hence, you should not expect any response from RIM. If you want to escalate to RIM, your options are through your formal support channel (typically your carrier) or to bypass (usually at a fee) and open a case-based ticket with RIM directly.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software Sync Issues

Hello, I'm using a Blackberry 9700 running on os 6.. The problem here is that it cant be charged by the original cable and when connected to the PC it cant be detected by the Blackberry Desktop Software.. It just says "disconnected" and it wont popup so I cant sync... I know its not a problem with the cable or the port because it works with another Blackberry device here... any help would be appreciated thanks...
Blackberry 9700 : os 6
Desktop Software Version : 7.1.0.37
Windows 7 Professional 32 Bit

You've narrowed it down. Can you take the phone to an authorized repair center or check with your carrier? If it works with another blackberry, the cable is fine.
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Desktop software and problem with password

Hi
My apologizes for my english but it is not my language.
I have a blackberry curve 9300 since 2 years.
I used to work with the blackberry software for mac.
Since some weeks, I have trouble with this program.
The program invite me to enter my password. Normally, I write my password and it works. But, now, I have a second window which ask me a password too. But my password does not work. This window appear constantly and I can not work on my others programs. To use other program I have to disconnect my device and to force out the second program.
In attachment, you will see the window. (I can not insert an image)
How can I stop this program?
I already uninstalled the software but the problem remain.
Can you help me?????

Hi morbiteus,
Welcome to the BlackBerry Support Community.
So that I can assist you better, can you please provide the name of the second program you are referring to? Does it open each time you open the BlackBerry Desktop Software?
I look forward to your response.
-FS
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Desktop Software syncing to Groupwise 8

Do anyone know when the Desktop Software will support Novell Groupwise 8?

Thanks for the reply.
I assume the problem is for all Blackberry and Novell Groupwise users and not just those on the Enterprise Server.
I was not on the Enterprise Server before and synched via usb cable.

Desktop Software Sync Calendar not installed???

I have always been able to Sync my BB 9700 with my PC using Desktop Software, but now after updating the software to 6.1.0.35 my calendar is not syncing. It actually says beside Calendar on the software that it is (not installed). This happened before but was able to get support from Rogers to fix it. Now they will not offer support and I don't recall how it was fixed. When I go to the Organizer on the desktop software and Select Calendar under Select Organizer Data to Synchronize this is where it says Calendar (not Installed). Can't find where to get it installed. Any suggestions?

Found some solution here that works for me:
You need to update your Blackberry settings. On the device (not on the Desktop Manager) go to Options -> Advanced Settings -> Default Services and select the email account for Outlook as your default calendar.
For some reason it selects other services, like Google or Facebook for the calendar by default.
After updating these settings on the device, you can go to Organizer -> Configure Settings on the Desktop manager and it should allow you to configure Calendar Sync this time.
Hope this helps,
Sincerely,
Oleg.
http://www.laphp.org/

New updated desktop software freezes on open

Hi;
I updated my blackberry desktop to the new version yesterday and now I can't do anything-- I open the desktop software and it takes me to the tasks tab saying that i have no calendar and not contacts set up and to start a new calendar. when I try to move to another tab or to the menu bar everything freezes and I need to do a forced quit.
I have installed/unistalled many times.
I am on a mac 10.5.8 and blackberry tour 9630 and the new desktop version
thanks.

Hey alisastein,
Welcome to the BlackBerry Support Community Forums.
I would suggest perform a clean uninstall of BlackBerry Desktop Software:
You will need to remove the following files from the Mac and empty your trash and restart the computer once the uninstall is complete.
/Library/Application Support/BlackBerryDesktop
/Library/Preferences/com.rim.blackberrydesktopmanager.plist
/Library/Preferences/com.rim.blackberrydesktopmanager.plist.lockfile
/Library/Preferences/com.rim.blackberrydevicemanager.plist
/Library/Preferences/com.rim.InstallerLauncher.plist
/Library/Preferences/com.rim.pkg.BlackBerry-Desktop-Software-Installer.plist
/Library/Preferences/com.rim.pkg.BlackBerry-Desktop-Software-Uninstaller.plist
/Library/Preferences/com.rim.pkg.BlackBerry-Device-Manager-Installer.plist
/Library/Preferences/com.rim.RimLaunchAgent.plist
/Library/Preferences/com.rim.Uninstall-BlackBerry-Desktop-Software.plist
/Applications/BlackBerry Desktop Manager.app
/Library/Caches/com.rim.blackberrydesktopmanager
/System/Library/Extensions/RIMBBVSP.kext
/System/Library/Extensions/RIMBBUSB.kext
Then go to www.blackberry.com/desktop and re-download BlackBerry Desktop Software for Mac. Let me know if you run into any trouble.
-ViciousFerret
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Blackberry Desktop Software a Problem

I am pissed off trying to install Blackberry desktop Software on My PC. The CD that comes along with the Handset is a **bleep**, it doesnt work and my PC gets hang when i use it, although i tried to download Desktop software from Internet but then so the same is not getting installed. I am using Microsoft XP SP2 OS , But once the files are unzipped , it initiates windows installer and when we choose a language it closes down and dissapears.
I think Blackberry loses ground in terms of Softwares when it comared to close Rival Nokia, excellent supprot for software , where as i am fed up with Blackberry software support.
Zubin...

Hi and Welcome to the Community!
A little research and details might help your situation...for instance, see here:
http://us.blackberry.com/apps-software/desktop/system_requirements.jsp
If the version that came on that CD is 6.0.2 or later, then your system already does not meet the minimum requirements (XP SP3 is required). You'd need to use an older version unless you install SP3. Fortunately, RIM makes many different versions available for folks in exactly your circumstance:
https://swdownloads.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can I use my new Palm desktop software (Centro) to backup my old Treo 700p before syncing the Centro?

My computer crashed shortly before I upgraded to a new Centro. I need to backup the data on my 700p so I can transfer it to the Centro. Do I need to install the old Palm desktop first, or can I use the Centro software to back up the 700p?
Thanks
Post relates to: Centro (Sprint)

The Sprint version of the Centro still ships with Palm Desktop 4.2, which should be the same as you were previously using with your 700p.
My understanding is that only the AT&T and Verizon versions of the Centro (and probably the new Unlocked Centro) ship with the new Desktop 6.2 by Access.
As for the bonus applications, I have the AT&T Centro and all of the bonus apps were actually accessed via online download directly to the phone. And if I remember correctly, Documents To Go v.10 including the desktop application, was also done via download rather than being installed on the disc. Required entering the correct registration/activation codes. I guess they've gotten away from including this software directly on the installation disc.
Post relates to: Centro (AT&T)
Message Edited by smkranz on 06-29-2008 12:25 PM
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

How to import old Palm Desktop Software (sync with Treo 650) to New Computer ?

Running '07 version of Palm Desktop - Calendar/Contacts etc. on old computer. Copied data & files into folder and placed on desktop of new computer. Installed new version - Palm Desktop by Access onto new computer (Windows 7) & tried to import data from folder - no go. Still have old computer and could save to disk - but not sure how to go about procedure. Or, is there an older version of Palm Desktop available to download on new computer that will allow importing of data from folder? Help !! Thanks.
Post relates to: Treo 650 (Cingular)

The best way is to install the Palm desktop version you had with your device and hotsync. If your device is still working install the Palm desktop to your new computer and run a hotsync with the conduits set to handheld overwrites desktop. If your new computer is a 64 bit version of windows 7 read the post 64bit drivers are here. This post has the liink to the driver and install directions. Aceeca 64bit driver

New release desktop software sync problem

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