New replacement iPhone 5 just received.

Hi, this morning i received my replacement iPhone 5. I am unsure but i believe the original handset i owned could of been on the O2-UK network. Is this replacement from Apple now going to be factory unlocked or not?
Appreciate your time, thanks.

I think they are unlocked. Not to sure but with the iphone 4 that's what my friend got

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Just got a new replacement Iphone and my Itunes has died

Iv just received a new replacement Iphone 4 with new Sim card, and I have plugged it into my laptop (running Windiows XP) to sync with my Itunes.
I get a error window pop up saying "Itunes is not installed correctly, please reinstall Itunes Error 7 (windows error 127)"
And when I open Itunes from my start bar it say " The procedure entry point AVCFAssetCreateWith ByteStreamAndOptions could not be located in the dynamic link library AVFoundationCF. dll."
I haved tried to repair Itunes though control panel and Itunes in C:\Documents and Settings\All Users\Application Data\Apple Computer but does not seem to have helped.
I dont want to remove the program because I worried I might lose all my telephone number and music off my Iphone backup
can I take telephone numbers and apps from my old phone backup to put on my new phone even though Itunes isn't working or repairing and i have a new sim card?

Music purchased from the iTuens store can be transferred using iTunes. However, music from other sources can only be transferred from your phone using 3rd party software such as PhoneView (mac) or Touch Copy (pc or mac). These articles will show you how to start syncing with your new computer with minimal or no data loss:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive
Recovering your iTunes library from your iPod or iOS device

I have restored my new replacement iPhone 5s from my latest iCloud back up. However my camera roll pictures are not displaying. Its not saying i don't have any pictures, it just shows empty white squares? How do I get my pictures back? Thanks!

I have restored my new replacement iPhone from my latest iCloud back up. However my camera roll pictures are not displaying. Its not saying I don't have any pictures in my camera roll, it has all the spaces for them, but it just shows empty white squares? How do I get my pictures back? Thanks!

It's difficult to say whether it's stuck or not as the time to restore a backup can depend on many factors. You'll have to decide when you think it's just not continuing. You could try turning the phone off (hold the power button until you see the red off slider, then slide to turn off), then back on to see if that would get it going again.
When you're convinced it's just hung, you can go back to settings and tap Stop Restoring iPhone to stop the restore. You'll then have to try restoring it again (Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens and when given the option, choose Restore from iCloud Backup). Be sure it's connected to your charger and wifi while it's restoring the backup.
You might also try the approach posted here by ezjules: https://discussions.apple.com/message/19518589#19518589. This seems to have worked for some people who had trouble restoring their photos from an iCloud backup.

I have recently got a new replacement iPhone 4. since I got this I have found that my data allowance is getting used up during the night while my phone is charging on the bedside table. How an I find out what is causing this and stop it happening

I have recently got a new replacement iPhone 4. Since I got this I have found that my data allowance is getting used up during the night while my phone is charging on the bedside table. How an I find out what is causing this and stop it happening? Some nights the usage is 150 meg!

You can not access the backup directly.
Did you restore your replacement from this backup?
If so then you already have everything in the backup on your device.
If not, you can wipe the device and restore from this backup:
Settings > General > Reset > Erase All Content & Settings
What is it you are worried about losing that isn't already on your current device?

HT201328 new replacement iphone unlock status

I did a replacement for my iphone couples of days before, my previous iphone has been unlocked by carrier( two-years contract with vodafone), I want to make sure that whether the new replacement iphone is unlocked or not, because I might change my carrier in the future.
Kind regards,
Colby

It takes upto 7 working days for a this process there is nothing that can be done to speed it up.?

Just bought new replacement iphone from apple store and less than two hours later, the screen went blurry and I can barely see anything. Phone still functions fine though.

Just bought a new replacement phone at the apple store and as soon as I got home, vertical lines came up through the screen and now it's extremely blurry. All the functions of the phone still work fine and I really can't see anything except a small part of the screen at the top. I called the apple store and he told me to put the phone in recovery mode on my computer and the restore and update it. I did this and I can tell the phone has restored yet it is still extremely blurry and I can't see anything to type it in. Is there anything I could do with this? The apple store is over an hour away and saving another trip down there would be great. Thanks

Bad luck. Take ti back.

My new (replacement) iPhone will not sync with iTunes on my Macbook.

My old (two weeks old, replacement of an old broken one) iPhone sync'd just fine, but kept going off. The new one will not sync at all, nor will it save my email passwords. Any clues?

Did you try to set it up as new device, without using the latest backup, in case it contains corrupt data?
How to back up your data and set up as a new device

Messed with user acct name & now can't use new MacBook Pro I just received!

I ordered a MacBook Pro 17" i5 for my sister off eBay that was only about 2 months old and seemed brand new. When it arrived this week I charged it up and then began tweaking the prefs and parameters for her, including some custom things and attempting to set up personal accounts for both of us. Since it was not brand new I didn't have to go thru the usual welcome & set-up process. The seller had a generic name "macuser" as the sole user account with no password. When I went to set up the user accounts in the system prefs pane, I foolishly changed the user name from "macuser" to my chosen personal name. It confirmed all was changed successfully, but upon logging out and then attempting to restart it just hangs on the gray apple startup screen indefinitely. In hindsight, I realize I should've created a new user name and then logged in under that and only then deleted the original "macuser" name (although I'm not sure why it let me change the current one "successfully" if that was going to be an issue). I could've duplicated the user folder, named it what I wanted, then when I went to create the new account in system prefs it would ask me if I wanted to use that folder for the new name that it found.
The seller did not have or include any of the restore/install DVD's and I don't have a copy of Snow Leopard (still using Leopard on my MacBook Pro 15") to boot it up with. I'm sure it has to do with directory issues and the system now confused by the new user name created from the old one in this unclean, sloppy way. I tried rebooting in "safe mode" but that is not working (progress bar but still hangs on gray startup screen). Then, I thought about hooking the two MB Pro's together via FireWire and booting the new one up in target disk mode. I was able to access the files this way, but obviously I couldn't change anything via the system prefs of the new MB Pro while in target disk mode. The only thing I could possibly think of was to change the user name on the home folder back to "macuser" in case the computer was looking for that. To be safe I even duplicated that folder and renamed the duplicate with the personal name I had first switched in the system prefs pane (causing this mess). I figured if it had two duplicate user folders, one with each name, I could cover my bases. It would recognize one at least, whichever it was looking for: the original I changed sloppily and/or the new one that I replaced it with and was now registered in system prefs. But unfortunately, that still didn't work.
I was supposed to deliver it and set her up this weekend, but the DVD copies the seller made upon my request were sent out yesterday and probably won't be here until next week. I even thought of logging in as "sudo" or root user, but everything I've read about that seems to indicate you must first set some parameters on the computer to do that before restarting, which of course I cannot access it to do. I'm in quite a pinch, so any ideas I have not thought of would be greatly appreciated, thanks!

Apparently the seller gets these wholesale in bulk (maybe at a discount since they are not brand new but still under original warranty and show that they are only a few months old). He said "they didn't send him any this time", but yeah, At the very least I should've gotten those DVD's with it. Maybe I'll ask him or look into securing the originals from Apple.
So is there nothing I can do until I get the discs?

HT1918 I am trying to set up my new replacement iphone 5 and i dont know how to transfer my back up to the new phone.

I am trying to set up a new iphone 5 replacement and i don't know how to get my back up to the new phone.

Well you would be first need to be using the ITUNES program. Not be on itunes the internet page. The program will usually be a music note icon on your desktop. IF YOU ARE GOING TO THE INTERNET = safari , internet explorer, firefox, etc ....your not using the program itunes. YOur surfing the web.
with that said , always make sure your running the latest version of itunes. If on a mac >in the upper left , next to the little Apple, click on the word itunes> check for updates.
windows users > where it says FIle EDIT View Controls Store Help across the top> select help > check up updates
>Then plug your phone in
> then when it appears in the itunes window , click on the iphone > it will bring up the option to restore from back up

HT4061 Hello my name is George. I have a new replacement 5S that I received this morning. At this time I have been backing it up from the cloud for over 3 hrs, is this normal?

Backing up my replacement 5S has taken over three hours and progress indicator is at approx 15%. Is this normal? Can I disconnect and return to the genius bar for a quick fix? Can someone provide direction. Thank you.

Hey George,
This is the information from Apple that addresses iCloud restore times:
The restore process is taking a long time to finish.
The amount of time needed by the restore process depends on your geographical location and the speed of your Internet connection. Even with a fast Internet connection, the restore process may need 1 to 4 hours per gigabyte to complete.
If you're traveling between countries, the restore process may require more time than usual. iCloud is tuned to provide the best service when you're in the geographical location from which you most frequently connect to the Internet. When restoring from an iCloud backup, iCloud is tuned to provide the best service in the geographical region you were in when you created the backup.
from: iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/ts4036
Cheers,
Delgadoh

Replacement iPhone will not sync with existing library on external HD

I had an iPhone, and all of my music is on an external hard drive. Everything synced and worked great, no problems. However, the Apple store just replaced my iPhone on a warranty issue, and now my iPhone will not sync with my itunes. Itunes and my external hard drive work great, but the minute i plug in my new replacement iPhone, it instantly crashes my external hard drive and will not sync any of my music. Ideas?

Hi,
The issue might be caused by the USB connection. Try directly connecting both devices to a high-speed USB2 port on the PC.
This article: http://support.apple.com/kb/TS1286 provides additional USB troubleshooting tips.
Also, make sure you have the latest version of iTunes installed on your PC.
http://www.apple.com/itunes/download/
-Jason

2nd replacement iPhone 4S and battery is even worse!!!

So this is the second replacement iPhone 4S I received from an apple genius.
The battery life is even worse on this one. Down 1% every 2-5 minutes?! Fully charged at 109% and during usage, it went down to 90% in 45 minutes. All of the settings that have been recommended to turn off are off and still nothing.
Here's a list of all the settings that are off
Ping
All the location advanced settings like setting time zone
Automatic time change
3G/data
Most notifications
Etc etc
Even after doing a DFU mode restore without any back up and no syncing any apps, music, etc, still the same
You know how annoying it is to be using your phone and you constantly see your battery percentage going down every 2 minutes?!
The genius that "helped" me yesterday was useless and rude.
Honestly, if it's a software problems, then why is it only iPhone 4s out of everybody in my family? That's 4 other people with the iPhone 4S and 2 people with the iPhone 4, all on 5.0.1 yet I'm the only one with the battery issues?
Yes it is weird that both replacement iPhones that I received has horrible battery life but I don't get how I'm the only one in the family that has this problem.
I'm so annoyed and i hate the "genius" that helped me yesterday.

sounds like it could be a software issue
i understand from all your saying regarding everything is off,brightness is down,vibrate is off,3g is off,location off,no emails set up,time change,wi-fi,,etc etc
ok ,how long did you charge up your iphone for initally for ?
let the battery die ,leave it for a few hours ,(use another mobile if you need a mobile)
recharge the iphone,when you get sum power,unplug ,check for updates,do a reset,then reconnect to charge it,when fully charged,keep all your settings off.use as per usual .
see how your battery copes then,
again do same thing with letting battery die out before recharging.
if problem continues then i would take it back to the store
good luck

HT4436 I have an existing Apple ID that I use for my IPOD Touch. I just received an Iphone 4S to replace my existing Blackberry that broke. Can I set up a new ID for my work phone, but still use the same laptop that I use for my Ipod Touch?

I have an existing Apple ID for my Ipod touch being used via my laptop. I just received an Iphone 4S as a replacement for my Blackberry Curve that broke, that goes through Verizon. Do I set up a separate Apple ID for the phone, and will it work with the same laptop? Can one computer work with two ID's and two different devices?

No need to create a New Apple ID... your Existing one will work fine...
Apple ID FAQ > http://support.apple.com/kb/HE37

Received a replacement iphone 5. Do i set up as new or restore from backup?

Just received a replacement iphone 5. Original was backed up and during set up of the replacement it states that i cannot complete the backup as the replacement does noy have ios 7.0.3. Do I backup to an older backup? Set up as new?

Welcome to Apple Support Communities
In that case, you have to set up the device as a new one. The iPhone you have received has got an older iOS version than the one you had before, so now what you can do is to open Settings > General > Software Update, and install iOS 7.0.3.
Then, you can go to Settings > General > Reset > Erase All Content and Settings to restore the phone to default settings, so you will be able to restore the backup and use your old settings

HT5622 I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use my work email as the Apple ID on my new iphone. What do I do

I have just received a new iphone 5s and need to set the Apple ID with my work email. I used my work email on my personal iphone 4s to set up an icloud account and it will not let me use this email as the Apple ID on my new iphone. As it is a work phone I need to use this email address as my Apple ID. How do I do this?

when you open the app store scroll down to the bottom it will display the apple id currently in use, change it to your normal apple id email

New replacement iPhone 5 just received.

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