New router: cp1525nw wifi install fails with vague error message

Product: HP Laserjet Pro cp1525nw
OS: WIndows 8.1
Hardware: Asus laptop
Recently received new router from Verizon (FIOS), model FQG1100 BHR4 Router
Purchased printer in 2012.
Printer was working with old router; it won't communicate with new router.
Over four days I have repeatedly removed the printer from the laptop and tried reinstalling using the wifi method. The install instructions say to run the CD, choose wifi, connect the USB cable when prompted, configure, remove cable when prompted.
When I attach the USB cable the configuration starts, but it either times out ("taking too long") or fails with vague message about not finding the product. I am never prompted for an SSID.
I tried a USB install and that worked; so the USB cable is good.
Windows File & Print Sharing is enabled.
I've tried re-setting the printer to defaults, and ensured the wifi menu says "ON" for wifi.
I ran a wireless network test report:
PASS for wireless on, wireless working, and Security.
FAIL for Network Name (SSID) Found.
NOT RUN for: printer settings consistant with wireless router settings, No filtering, connected, signal strength, other networks detected.
Wireless netwrorks detected: 9
I note the router label does not statE "SSID", but says "ESSID".
I would appreciate any ideas for what to try.
Please post here or send message to [Personal Information Removed]
This question was solved.
View Solution.

Last night I finally got it to work. I removed the printer fully from the PC and rebooted. I turned off the printer. I ran a cable to the router (cable modem). I reset the router, which then assigned an IP address to the printer. I changed the security settings on the router to use WEP instead of WPA. I ran the HP printer setup program---and it finally presented me with the "provide SSID" screen. The program ran successully. I printed a test page. I changed the router secuirty back to WPA2. I printed another test page. I tried rebooting everything and printed again. I also tried removing the cable and then printing again---the printing failed.
In short, I needed to do two things: connect a cable and change the router temporarily to WEP for the install.
In my case, my printer is close enough to the router to run the cable. A little disappointing that the true wireless won't work, but I can print wirelessly from my laptop.
I've seen how a lot of people have had the same issue I had, and how HP is of no help in solving this issue. I'm convinced the printer has a flaw. I hope my posts will be of benefit to a few people having the same issue.

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====================
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Moderator Comment:
Immediate response in this case is appreciated.No.
This is not company technical support.
If you want speedy assistance, use your contract credentials and log a support case.
No one here is paid to respond.
No one here is a company representative, nor are they responding as representatives of the company. There is no obligation that any inquiry get assistance, and your presumptive statement is bordering on being rude.

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Jeffery

Hi Jeffery_01,
Can you please follow the steps mentioned: http://helpx.adobe.com/x-productkb/global/troubleshoot-c-runtime-errors-products.html
If this doesn't work, you can try these steps
Update Acrobat to its latest patch of 10.1.7 and Reader to 9.5.5 and then test the issue.
Navigate to where Acrobat or Adobe Reader is installed, usually C:\Program Files\Adobe\Acrobat 10.0\Acrobat\plug_ins or C:\Program Files\Adobe\Reader 10.0\Reader\plug_ins rename the Updater.api plug-in to Updater.api.old relaunch Acrobat or Reader and then test the issue.
Provide full permission to the Application Data folder and then test the issue. You can navigate to C:\Users\[USERNAME]\ location to get the AppData folder.
On Windows 7 and Vista platforms, verify the LocalLow directory exists at C:\Users\<user>\AppData with Read and Write permissions.
~Deepak

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