New Satellite C660-1F1 windows 64-bit -cant use graphics editing software

Question

Hi Guys....any help appreciated...this is the message I sent to Toshiba support but they are taking their time getting back to me:
Important information: Satellite C660-1F1
Key Features
- Genuine Windows 7 Home Premium 64-bit (pre-installed, Toshiba-HDD recovery)
- Intel Core i3-380M Processor
- DVD-SuperMulti +-R (Double Layer)
- 2048 MB DDR3 RAM (1066MHz)
- 39.6cm (15.6") TruBrite HD (1366 x 768) High Brightness display with LED backlight with 16:9 aspect ratio
Hi... I purchased my laptop about a month ago from Argos and it has a 2 year warranty. I have one big problem - the 2 main graphics editing programmes that I use do not work. Both Corel Paintshop Photo Pro x3 and Adobe CS5 can both be installed and opened but as soon as I try to save a photo or edit a photo both of the programmes crash and i have to close it down by using end task in task manager.
This happened when I installed the full versions of both programmes which I purchased and it also happens when you download the trial versions from both the Corel and the Adobe download sites. I have been on so many help forums for both adobe and corel and the most helpful pointer came from one of the designers at Adobe - a Chris Cox.
He very logically stated that as it happened in both of these 2 graphics editing packages that it was most likely a problem with the graphics card drivers or the actual graphics card hardware. I purchased a 64-bit operating system to handle precisely these 2 programmes which can be exhausting on the system. I know i only have 2 GB RAM at the moment but it has been happening with other people...some who even have 8GB and 16GB of RAM which is what I will have in the next few weeks. However, not if I cannot rectify this problem. Please can you help/advise the best solution. This seems to be a problem only with the 64-bit systems. Both Adobe and Corel are 64-bit compatible.
There is also a message that appears when I open Adobe Photoshop CS5 Extended....which is as follows:
...."Photoshop has encountered a problem with the display driver, and has temporarily disabled GPU enhancements, Check the video card manufacturers website for the latest software."
I then click that message away ....use the programme, edit something, try to save and it crashes. I have gone through all troubleshooting directions and ran countless diagnostics but there only seems to be one common denominator between the 2 different programmes and that is my Toshiba laptop.... I even tried installing another large photo editing software package to test it and I had the same result - an application crash.
Please help! Thanking you in advance.
Kind regards
John

Answer 1

Hello John
Have you already got some answer from Toshiba?
What to say my friend? In my opinion the best advice you can get from Corel and Adobe. They have best experience with own product and have probably tested them on different hardware platforms.
Notebook manufacturers offer different notebook models with different hardware configurations. Some of them are cheap and offered with average hardware. The performance is not the best but good enough for every day activities like internet, office, mailing and so on.
On other hand there are notebooks with excellent and powerful hardware. Very often such notebooks cost twice as much as cheap low budget products.
Please dont understand me wrong but your C notebook is not the best one for usage with such powerful software.
I really dont know what Toshiba can do about it. I can imagine that you need other graphic driver but graphic driver support for mobile computers is pretty limited and I dont think you can do much about that.
What you can try is to download and install driver from graphic card manufacturer but you must do this on your own risk.
Sorry friend but I dont have any other advice for you. I just think youve bought wrong notebook for such complex graphic operations. 2 GB RAM? I dont know.
Good luck.