New SIM card = huge email headache HELP PLEASE

A couple days ago the sim card in my phone went bad.  The friendly folks at my phone company replaced it with a new one free of charge (love that) while laughing that my old card hadn't even had 3G on it. It's nice to have the phone working again but I've got a problem I can't seem to solve.  Phone company said I had to contact BlackBerry, but I can't even figure out who I should be talking to on the endless menu options the voicemail has.
When I got this phone 3 years ago it was set up with an email address [email protected]  Here's the problem.  When they replaced the SIM card the phone forgot the password for that email account...and since I hadn't had to remember it even once over the years I've NO idea what it was.  I tried all my logical usual ones to no avail.  Is there somewhere I can go to reset the password?  Everything I've found just has options for adding the email to the phone and require me to already have the password.  I'm at a loss and desperately need access to that email.
Does anyone out there know how to either recover or reset the password?

I always love when the phone company says you have to contact BlackBerry. They're actually your avenue to contacting BlackBerry.
Let's hope that it was just the person that you were talking to that didn't know what to do. What you're going to want to do is call their tech support again and explain the situation to the person you speak to. As the carrier, they should have the correct tools to do this for you, but if they are unable, ask them to escalate the call to the next tier of support. These guys should have the tools, but if they don't they should be able to escalate you directly to RIM at that point.
If you have any problems with that, let us know again and we can see if there is another way we might be able to get you some assistance.
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