New SIM card not letting me sign in
Hi, I've got a new SIM card after loosing a previous phone. I've put it into another handset, one I used a few years ago. I'm trying to login and putting in my Blackberry ID Username, and then my password, but it's telling me it's wrong. I then went online and tried it and I'm signing in no problem. I then changed my password and tried again but no luck! Can you help me? Thanks
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Jenny7733 wrote:
Hi, I've got a new SIM card after loosing a previous phone. I've put it into another handset, one I used a few years ago. I'm trying to login and putting in my Blackberry ID Username, and then my password, but it's telling me it's wrong. I then went online and tried it and I'm signing in no problem. I then changed my password and tried again but no luck! Can you help me? Thanks
Hi @Jenny7733! Welcome to the BlackBerry Support Community Forums!
You need to perform a security wipe on the device first before you can login with a new BlackBerry ID credentials. Please see: How to delete all data and applications from the BlackBerry smartphone using the Security Wipe optio...
Don't forget to perform a backup because it will delete all your data. Goodluck!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.
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