New Skype Number

I just purchased a skype account/number. While I'm able to call out I'm unable to receive any calls. Any idea how long it takes after a purchase to be able to receive calls?
Thank you,
Simcha

Hi, Simcha, and welcome to the Community!
Your Skype Number should be available to receive calls almost immediately. Please contact Skype Customer Service directly to sort this. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you must contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started!
Regards,
Elaine
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New Skype number payment pending

I want to finalize my new Skype number. At point of payment I was asked to verify payment then next screen was an error message. Payment has been pending for 48hrs. I doubt this payment will finalize as the verify process didn't complete. i want my new number ASAP. Can I cancel pending payment and retry. I'm in a hurry as going overseas. Thanks
Solved!
Go to Solution.

Hi, patmills123, and welcome to the Community,
Once more, as noted above: Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Additional notes since posting the above information: Skype is aware of continued and sporadic problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My new Skype Number is already in use!

I have purchased a skype number, but that number is already in use. HELP!!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi, Skypephone1, and welcome to the Community,
Please contact Skype customer service to report this problem and to request that the number be tested. You can then request a refund for the number, and start a new Skype Number subscription.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My new Skype Number is no longer in service?

I picked a skype number when I set up Skype. It is [redacted to protect privacy]. Now it says that it is no longer in service. Help
Post transferred to create its own new thread (topic).
Subject/title amended accordingly.
First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

Hi, Seacrest, and welcome to the Community,
You will need to contact Skype customer service to sort this. Here is another link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

New Skype Number 'Pending' for days

Hi all,
I'm based in the UK but have recently purchased a USA Skype Number.
Despite having already been charged for the new (USA) Skype Number, it's been sat in 'pending' status for about 5 days.
Any suggestions? Skype customers support is non-existent hence the post here.
Cheers.
Martin

To add to the above, the 'status' of this transaction does say 'created' but still I'm unable to either see the telephone number in my account or use it.
Cheers,
Martin

Setting up new Skype number - area code missing fr...

Hi. Wanted to set up a Skype number with the area code, 316, from my hometown of Wichita, Kansas. And, but, that area code doesn't appear on the pulldown menu. Any help? Have a feeling I'm being dumb and missing something obvious, but that's the trouble with being dumb -- the obvious isn't.
Thanks all.

Hi, Bsieverts, and welcome to the Community,
Unfortunately, if Skype cannot obtain blocks of numbers from the telephone service providers, then that is how there can be holes in the lists of available numbers. There can be several legitimate reasons why this occurs. As Joanna noted, above, we need to check back on occasion.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

New Skype Number Not Work

I just bought a local US number to use it in China. When my friends try to call my skype number from their US phones, it showed "user busy" and got disconnected immediately. The call was never connected at all. I wonder if there is anything wrong. How can I fix this problem? Thanks.

Hi,
Please try to refresh your privacy settings as explained here: https://support.skype.com/en/faq/FA10615/
Thank you!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Does my new skype number work on my android mobile?

I guess Skype's description of Skype number is confusing. I have Skype on my android phone. I suppose it always on in the background (yes? no?). I just bought a Skype number. So, am I correct in understanding that if someone calls that Skype number, it will ring on my mobile? If I am NOT correct, how do I get that to happen. I don't hang around my computer most of the day. I am out and about with the mobile. And normally Skype is not open on my computer unless I expect to get or make a call.

Nevermind. I now know it should work but it doesn't. The problem is that skype number is not working on my samsung galaxy s4 with android 5.01. Any ideas on how to get it working? Otherwise, I've wasted $60.

Trying to get a new skype number

but no area codes come up so I can't proceed - HELP

Hi, VLinVA, and welcome to the Community,
Two things could be occurring here:
If you are experiencing website issues, try accessing the Skype website using a different web browser than you typically use.
If you are successfully working your way through the order process, and are not finding the area code you prefer, this is due to numbers not being available for any number of reasons out of Skype's control. Skype Numbers are indeed not available everywhere.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you proceed to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My new Skype number that I purchased does NOT work

It's an 860 area code #. What now?
Steve

Hi, Community123,
Sorry; apparently the blue type, which is a link, is not showing for you in my post further above. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
How can I contact Skype Customer Service?
You can contact Customer Service via email and live chat*. Make sure you can sign into Skype first; if you can't sign into your account, but still need to contact customer service, click here.
Go to the Support request page.
Select the topic you need help with and the issue you’re experiencing.
We’ll offer advice that may help with your problem.
If that still doesn’t help, click the Next button.
Select your contact method.
If you chose email, enter your details, describe your issue, and then click Send. We'll get back to you as soon as we can.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Why can,t i get new skype phone number to work

trying to get my new skype number to work. my son plugged in a adapter into the back of my motem.we tried calling our skype number from his phone but our old number(which we have not had disconnected yet came thru.what are we doing wrong?do we first have our original phone number disconnected inorder for our skype number to work.please help someone..we don,t want to have to pay another $40.00 phone bill

Hi,
I read the mouse story
You could also try Haloscan...it's better than emailed comments.
http://www.haloscan.com/

I bought another skype number for a family member ...

I have 2 skype numbers now because I can't figure out how to assign the other one I just bought, to a family member. Do I need to cancel that and start over?

Hi, Patzycakes, and welcome to the Community,
As a matter of fact, yes: Skype Numbers are associated with the account under which the subscription was started. Skype does not permit Skype Numbers or any other subscription, or credit, to be transferred from one account to another.
So, the best thing to do would be to cancel the number you do not need, contact customer service to explain the situation and to request a refund , and start a new Skype Number using the Skype account for the family member you wish to have a Skype number. You or they should use their own payment method -- the Skype anti-fraud filters will catch your credit card being used for more than one account, and bar the payment; as a security measure, you may find your own account becomes suspended!
All that said, if the family member does not use Skype and have their own account, that presents another wrinkle.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Calling my Skype Number results in busy signal.

I tested my Skype number from my cell phone an my landline, and I get a busy signal each time. I have to do a consulation via Skype, but now I cannot. I just updated my 3-month subscription and my account shows that the number is active. Should I get a new Skype number? I need this to work.
Post transferred to create its own new thread (topic).
Subject/title edited for clarity.

Hi, MarthBee, and welcome to the Community!
Please check this first: in the Windows version of the Skype client software,
Tools -> Options -> Calls -> be sure that Allow calls to my Skype number(s) from... anyone is ticked or checked in -> Save.
Please try your tests again, ensuring that your mobile phone is not already signed on to Skype at the same time.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Change the country for skype number

My problem is that I misunderstood that the country should be where my family and friends are. So can I choose the country again?

Hi, Bibi2014usa, and welcome to the Community,
Yes, however only by
cancelling the Skype Number subscription you currently have; and
starting a new Skype Number subscription.
Be sure to explain the circumstances when you please contact Skype Customer Service to request a refund as Skype Number subscriptions are not refundable.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Number - Recurring Charges

Hello Skype Team,
I have just bought my new Skype Number that I have to use for 2-3 months only.
When I go to Manage Feature >> Settings, it says that my next payment shall be made in August, 2014 whereas I dont want the recurring payment to occur.
Please note that my purpose of buying Skype number is to receive calls only.

Hi, ZohaibGhafoor, and welcome to the Community,
Simply cancel the subscription. Your Skype Number will remain active until the end of the three month term - in other words, Skype subscriptions do not cancel effective the date of cancellation; subscriptions cancel on what would have been the renewal date.
This FAQ article explains the process:
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
You can also contact Skype customer service if you prefer.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

New Skype Number

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