New software 10.3.2.440 problem with videos

since upgrading to 10.3.2.440 on the q10, i cannot view my videos and cannot upload videos to youtube. when trying to view, I get sound and black screen. when trying to upload, the screen goes haywire

Hi and Welcome to the Community!
If you performed this upgrade via any of the automatic methods, please no use LINK to perform an OS reload. You would be wise to first take a full backup, as well as manually copy the contents of your device memory to your PC, and further make full documentation of your configuration (account credentials, added apps, screen configurations, etc.) just in case restore from backup causes the problem to return.
Good luck and let us know!

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