New software for scanners not working

I have been trying to use 3 different scanners and none of them work. I am beginning to think its my laptop. The software for the scanners downloads but then when I try to open the scanners to use the software immediately says it has stopped working and shuts down. Is there a setting I am missing? I can print from my wireless printer but cannot use a scanner i purchased for scanning film negatives.

Hi,
And what is your scanner ?
Regards.
BH
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[Topic title updated by moderator to be more descriptive. Original topic title was: "Skype upgrade for Mac not working"]
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jessicaed wrote:
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Troubleshooting Information
This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
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