New software is completely ruining my iPhone 5

Question

The new iPhone software Apple has come out with is completely destroying my iPhone. However, because my warranty has expired, Apple will not do anything to rectify the situation. Every time I go into an Apple Store they tell me there is nothing they can do short of me replacing my phone for $269. I refuse to pay them that money for a 'refurbished' phone because the damages are not my fault. I have taken it into several stores and asked them to open it up and tell me if the damages were self-inflicted, and each time I have been informed that there is no water damage and no shifted pieces from excessive dropping. My phone is in perfect condition but my music, messages, camera, mail, and other apps are barely functioning properly. I am tired of Apple employees giving me stupid solutions that never work or will cost me money. I have tried to escalate my complaint numerous times and have not received the proper assistance. I am just wondering what I can do to get Apple to understand that their customer service is awful and relay my complaints yet again without having to pay them $35 to access their online or phone support.

Answer 1

If you have taken the device to "several stores", are you referring to Apple stores? If not, the having someone else open the device will void any post-warranty support for the device from Apple. What did you do to try and rectify your problems? Stating that things are barely functioning properly does not adequately define the issues so another user here could try to assist you with troubleshooting. However, if you worked with Apple and they are saying that you need a replacement device, then there is the possibility there is some type of hardware fault. Given the fact that it occurred when your device was updated, could indicate it was something that came about when changes were made to how the software runs on the device.
Apple does not participate in the forum. The only alternatives that  you have are to contact Apple Care using the link at the bottom right of these pages. You could post on their feedback page, but they do not respond to those posts. It seems you are not willing to pay, so Apple care is out of the question. Your only alternative to escalate the issue at the Apple Store is to speak to a manager.