New sub-account email not working

Was to receive a phone call from a support Manager today (8/31/11).
Did not receive it.
Not surprised. (Will call you back with a solution, promise we will).
My sub-account email address of:{edited for privacy} is not working.
When I try to send to this email, the verizon email servers are giving me an error message: "this is an invalid email address"
When I send to {edited for privacy}it works.
I guess this "{edited for privacy}" is linked to "{edited for privacy}"?
Try to figure this one out.
Please fix this!

jpmd70,
I apologize for the improper handling of your concern. We can help check into this issue for you. I have sent you a PM to get more information and look forward to working with you on a resolution.
Verizon Support
^MRM

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Sub-Account Email not working

Although I've successfully created sub-accounts in the past, this weekend I created a new sub-account but the associated email does not seem to be working properly. I can log onto the the account and access the web email for this new sub-account. However, there is only the introductory "Congratulations on your new account" email from verizon in the inbox. I do not receive any other new emails even though I have sent several from various different addresses. I was able to successfully send emails from the new account (although as of this morning that does not seem to be working either).
I have not set up any block senders, there is nothing in the Spam folder. I tried creating another sub-account with the same results. I'm still under my sub-account limit so should be fine there.
Any thoughts?
Thanks,
Larry

10-23-2011 03:39 AM
I have been having the same problen since july 2010. I have 1 main account and 2 sub accounts. All 3 can send email, but the emails to the 2 sub accounts are bounced back with
Remote host said: 550 5.1.1 unknown or illegal alias:
I downloaded the verizon in home agent, talked to several verizon on line help agents who did a remote assist session. I have to explain the problem over and over again and they do the same thing over and over again. I know the definition of insanity, however the sub accounts still do not work.
I posted this 10-23-2011. It is now 5-9-2012 and am still having the same problem. Any solution?
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New iPod touch. email not working

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Registering a new sub account email

has anyone else had the following issue ?
i have contacted bt,s help desk been referred to their "level2" help desk , but still no resolution.
i dont have any "extras" on the "mybt" page so cannot create an email sub account for my daughter.
the help pages are very specific but as i dont have the extras i cannot follow the advice.
the level 2 help guy claimed i hadnt been properly moved across from the yahoo set up and said he had resolved the issue for me ....result , "same as before"...no good, getting bored with it all , usual pain in the neck service. spent 45 mins with the "basic level" help service, who couldnt do anything except refer me to "level2", number i was called on is a one way number so it looks like back to square one !! HELP ME !!!!

Log in with this link:
https://www.bt.com/appsconsumeraccount/secure/manageEmailAccounts.do?siteArea=con.mya

TS3276 My o2 email account does not work when sending from my MAC it will accept incoming mail but not send it gives me a message that o2 account (offline) my mac I have no problem with my iPhone or mac laptop. any suggestions please.

My o2 email account does not work when sending from my MAC it will accept incoming mail but not send it gives me a message that o2 account (offline) my mac I have no problem with my iPhone or mac laptop. any suggestions please.

Sorry for the delay...
I did what you've told me, new account and manually copied my files from Time Machine. I had lots of permissions problems, but at the end, almost everything is in order... It seems it had to be with some of the Apple Preferences, but I can't be sure, as most of them were dumped to the trash can.
I still don't have my Mail Rules back, unfortunately, although I did goggled some. It is a pity, as I had around 30 or 40 of them, getting my mail in order to each of its mailboxes, but it is a small price as the rest doesn't show the before syntoms.
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Transferring sub account email address to new Broa...

My daughter used an email address as a sub account on my main account. She recently became a new BT Broadband customer at another address.
She used my sub account email address as a BT ID on her new account and can access her account information.
However her email address is no longerfunctioning as an email address, not being recognised as such. consequently she cannot access her emails.
Can the moderators arrange to transfer her email address and emails to her new account as her main email address?
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Solved!
Go to Solution.

Hi JayCeeBee,
Please use the 'contact the mods' link in my forum profile to send in the email and account details and we'll be happy to help. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi. I habe one old ID and now i have one new ID. The old one is bad , because the Email not working. But i hav a lot of Apps and i want to copy this apps in my new ID. How can i do this?

Hi. I habe one old ID and now i have one new ID. The old one is bad , because the Email not working. But i hav a lot of Apps and i want to copy this apps in my new ID. How can i do this?

You don't. Apps are permanently tied to the ID used to purchase them. Instead of creating a new ID, change the primary email address on your existing ID.

Since upgrading to 10.8 I've had alot of issues burning DVD's. I've had the drive replaced and now I can burn from a new user account but not the old one. Is there any way of making the old one work?

Since upgrading to 10.8 I've had alot of issues burning DVD's. I've had the drive replaced and now I can burn from a new user account but not the old one. Is there any way of making the old one work?
Just want to avoild spending hours migrating everything across....

Yes, I can read but just can't write DVD's. I get:
This disc can’t be verified and might be unreliable. Try again using a new blank disc (error code 0x80020063).
Originally I thought it was the old Moutain Lion DVD drive issue (but have had the drive recently replaced by Apple), so I tried creating a new account, which worked.
In the old account I have reset SMU, Pram... but no change.

How do I set up a new sub group email on the macbook ?

I will begin by freely admitting that I am not computer literate...I switch on and use. The present email has been in existence for so long I can't remember how it was set up, think the laptop did it by itself.
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I want to set up a sub group email address for the small club that I am treasurer for and then use this so members can pay subscriptions via paypal.
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Easy so far.
Remember opening sentence !
How do I set up my existing email page to show when a message has been received on the new sub group email. I use macmail on a macbook , not PC outlookexpress. In other words, how do I open/access/show this new email on the macbook ? I don't want to compromise the existing email set-up, just have a 'secondary' or 'sub group' account.
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Brian

Yes, you just setup another account in Mail, on the Second page where it has Description you need another Name in there than the Other one has.
http://email.about.com/od/macosxmailtips/qt/access_aol.htm
Message was edited by: BDAqua

Unable to receive sub-account emails in Windows Ma...

Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Solved!
Go to Solution.

ThePuffin wrote:
Family members living a distance away have a btinternet main account with a sub account. Both accounts are managed by their Windows Mail and have been operating fine for over 2 years. Last week an error 553 was given. Sub-account emails could be neither sent or received from Windows Mail. I went through the verification process via WebMail for them. Immediately they could send emails from the sub-account again, but not receive. The send and receive reports for both accounts report successful with green ticks. BT has remoted onto the PC and checked out the settings and declared it all working, yet still no emails received. I can see all the emails waiting via webmail. I've checked that emails can be sent to, and received from, another email address. What has changed? Is it possible the verification was incomplete?
Hi. Welcome to the forums.
There is no particular need to verify any BTinternet sub accounts.
The reason for this error is a settings change by some means or other, even accidental. As there have been mail server issues for a number of weeks now - is it possible your family may have tried to alter their Windows Mail account settings to try to fix the problem ?
Verification has actually nothing to do with receipt of email, so that sounds to be a settings issue.
I would suggest contacting your family to check the account settings again, and make sure that each one only refers to the email address in question, and any primary account details (e.g. that needed for verification) is removed from the sub account..
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Creation of new sub-accounts

I am attempting to create a new sub-account for my daughter, but the "Manage Sub-Account" button does nothing.
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Thanks

Hello,
Below is a link to a tutorial on setting up sub accounts. If you are still having difficulty, I sent you a private message to assist.
http://www22.verizon.com/ResidentialHelp/HighSpeed/General+Support/Tutorials/QuestionsOne/85431.htm
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Yahoo email not working suddenly.

For the past 2 days, my Yahoo email account is not working. Up until then, I was able to receive my 2 Hotmail accounts and my Yahoo account without any problems. I tried deleting the Yahoo account, but now if I try to add it back in as Yahoo, it says that there is already an account with that name and won't let me. If I add it in as just a generic mail account, it thinks it's working, but it's really not. I'll receive a notification of new emails, but when I try to open the mail account, the Yahoo one is nowhere to be found. If I change it to show just the Yahoo, I get a blank screen. I also tried adding the Yahoo app from the market, but I really don't like that one as it takes more steps to get to the mail, and also to delete unwanted messages. I just want my mail back to the way it was!! Can anyone help me???
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gannan88, I'm sorry to hear your experiencing this issue with your emails. I use emails to communicate with everyone including friends, family and business associates, so I know how important resolving this issue is for you. I was able to review this issue within our system and found we have received reports of a latency issue with emails for this device. The email problem is currently under investigation so that we may find a resolution. If you continue not to receive your emails, you can select the "Sync Now" button on the web to refresh your inbox and view available emails. This will work until we locate a permanent resolution.
I also recommend checking the settings for your notifications, along with checking the settings for the storage space and ensuring the phone is updated with the latest software. I will list the steps below to check the storage on your phone and a link for info regarding the last software update. After checking all your settings, please power cycle the device.
The last software update was September 20, 2011. Here is a link for information and steps to download the software; http://support.verizonwireless.com/system_update/htc_incredible_2.html
Steps for checking the notification settings:
From a home screen, select the applications tab (located in the lower left).
Select Mail.
From the preferred account, select Menu.
To change accounts, select Menu > Account list then select the account.
Select More.
Select Settings.
Not available from All accounts.
Select Notification Settings.
Select Email notifications to enable / disable.
Enabled when a check mark is present.
Select Notification sound to enable / disable.
Enabled when a check mark is present.
Select Notification vibrate to enable / disable.
Enabled when a check mark is present
Steps for checking storage limits:
From a home screen, select the applications tab (located in the lower left).
Select Mail.
From the preferred account, select Menu.
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Select one of the following.
Mail size limits may vary by account.
Headers only
1 KB (text only)
5 KB (text only)
25 KB
50 KB
100 KB
1 MB
Maximum size

C6-00. PUSH EMAIL not working and Nokia Messaging ...

Nokia Messaging doesn't delete / expunge with IMAPand PUSH EMAIL not working.. C6-00

I had a bad experience with my gmail account. It was really slow. 15min looks to work but it won´t make it faster as push email is not supported by gmail when using nokia devices ( I have read it somewhere on a gmail mobile compatibility chart at google help pages)
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Can't log on to new sub-account

Like others here, I am unable to access my email account through the BT site. I set up a new sub-account 2 days ago and each time I try to log on, I get a message saying that there is difficulty accessing my Yahoo account (I thought I had BT account) and to continue by using the Yahoo site. When I go there, I get messages saying it doesn't recognise my address/password, which BT presumably did. If I follow the forgotten password route, it asks me a security question (where I was born) which wasn't one of the questions when I set up the new sub-account. Can anybody suggest a solution, please?

Hi completebeginner,
Thanks for your post and welcome back!
Sorry for the problems you're having logging into your emails. Try this link - BT email login page
If you still can't get logged in post back and we'll take it from there.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My Comcast Mail account is not working on all three devices

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New sub-account email not working

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