New Subscription to World Unlimited

I just subscribed to World Unlimited for 12 months so that i could avoid recharging my account $10 at a time...Today i was calling and my account went to 0 asking me to pay more... i am confused... i thought the subscription would allow me to call anybody on a monthly basis..
Any suggestions are welcomed...so hard to get a hold of somebody at Skype... i know it is done on purpose... still bothering me... thanks.

Hi, Tallackn, and welcome to the Community,
To which number do you refer? 
A Skype To Go access number will stay with you.
A Skype Number subscription is a stand-alone, separate subscription,  the benefit to its pricing being that a discount is offered when purchased with a calling subscription such as Unlimited World.  Like any other Skype subscription, it would renew automatically at the end of its term using the payment method defined when the subscription was initially purchased.
Your post reads as if you started as second Skype Number subscription.
Skype Customer Service can sort this, as well!
Regards,
Elaine
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