New subscription zero minutes

Hi my name is Cindy and I have just purchased a new subscription for Botswana on a new credit card and the subscription is delivered but still shows zero minutes on my account. What can I do to activate the subscription?

Me too, just purchased 400 minutes and all gone to zero.

Similar Messages

Fixed minutes new subscription problem

Hi,
I had a 400 min subscription and today the minutes ran out.
I paid for a new 400 min subscription and was expecting to start using it now but in subscriptions it only shows the old one which will expire on Sep 3.
The payment was delivered, so where is my new subscription?

Hi RajSr.
You can try doing this:
1.Please log out & log back in of the CCapp installed at desktop.
2. Launch any CC product, a prompt might appear informing about expired Subscription asking to renew it, at the bottom of the prompt, there will be an option "license this software"
3. Click on "license this software", it will ask you to sign in & the subscription should be activated.
Please let know if it worked.
Regards,
Rajshree

New subscriptions not working

Please tell me what should i do.
today i have reached my monthly call limit for Indonesia 400 mins 1 month, and then i make new subscription to Indonesia 400 mins for 1 month, but new subscription not replace the old ones...
and now on my account says that i have only 0 minute left.

To check the order number and status of an order:
Sign in to your account.
In the Account details section, click Billing & payments > Purchase history.
All of your orders are listed, and the right column shows the status of each order.
The following table explains some of the order statuses you might see:
Pending
Created
Delivered
Cancelled
Reversed
Refused
Status Description
Pending
This usually means your payment has been submitted and is currently being processed. For bank transfer payments, pending status means that the order has been created but payment has not yet been matched to it. When payment is accepted, the status will change to Delivered and your Skype account will be credited.
Credit card is the quickest way to pay and usually takes 15 minutes (but sometimes up to 24 hours) to process. The status will change to Delivered when payment is accepted, or Cancelled if payment is unsuccessful.
Bank Transfer payments can remain pending for 7-10 business days before crediting your Skype account.
If you paid through Skrill (Moneybookers), the order status remains pending until we have received your payment. Skrill may ask you for further verification and your order will remain pending until they receive all the necessary documentation. Your order status can remain pending up to a maximum of 14 days. After that, if no payment has been received, the order will be cancelled.
If you paid via PayPal using an eCheck or Internet Transfer, your order can remain pending for several days.
If you paid via PayPal and the funding source for the PayPal account is a credit card, if the order status is still pending after 24 hours, please contact Skype Customer Service.
Created
This usually means that your order hasn’t been finished yet. You have most likely initiated your purchase using a selected payment method but haven’t continued. Therefore, your order had been stopped before your payment actually reached the payment service provider.
Delivered
Payment has been accepted and the order has been credited to your account. You can start using your Skype Credit (or other Skype purchase) right away.
Cancelled
If your payment is cancelled, it is likely to be for one of the following reasons:
You have entered an invalid CVC (or other credit card validation code).
You have used the same credit card for more than two different Skype accounts.
You have reached your monthly purchasing limit.
Meanwhile, we suggest you try using another credit card, or use a different payment method such as PayPal or Skrill. If you have reached your monthly purchasing limit, this limit is reset on the 1st of each month so you will be able to make your purchase then.
Reversed
Skype has very strict anti-fraud measures in place to protect our customers. If your order is reversed, the most likely reasons are that it has been flagged as fraudulent (or potentially fraudulent), or that Skype has refunded your purchase 1-4 days after the purchase was made.
If you paid by PayPal, the money is sent back to your PayPal account and no Skype Credit is added to your Skype account. It can take 5-7 business days for the money from the reversed order to appear back in your PayPal account.
If you paid by credit card, no funds have left your bank account so there is no money to return. Your order is effectively cancelled.
Refused
If your order is refused, it means that most likely the payment was rejected by our payment provider, not by Skype. This can occur for a number of reasons, including:
Insufficient funds on your card or in your bank account to complete the transaction
Using an anonymous proxy to access the internet
Verified by Visa/MasterCard SecureCode failure
Purchasing from, or using a credit card issued in, a restricted country
Other unknown issues with your credit card details
Meanwhile, we suggest you try using another payment method to purchase Skype Credit.
It’s also possible that your payment has been refused by Skype because you have used the same credit card for more than two different Skype accounts. If this is the case, you can try using another credit card, use one of your other Skype accounts, or try a different payment method.
If you require further information about your order status – for example, why an order was cancelled or refused – please contact Skype Customer Service.

400 min used up after 3 weeks / want new subscript...

Hi there. Here's my problem:
I had a 400 minutes India subscription for a month.
(I cancelled the automatic recharge)
Now the airtime is all used up but the month is not over.
I would like to buy a new 400 minutes package - and use it right now.
But then I get the message that if I bought the new subscription, it would be activated after the one month of my first subscription is over.
Thanks for your help.

Here's what the help says. For some reason you have to make a subscription with a different amount of minutes than the first one. Too bad it has to be this way.
Can I have more than one subscription for calls to the same country?
Yes you can. You can have overlapping subscriptions (for example, a Europe plan and a UK plan), and you can have two identical subscriptions.
If you purchase an identical subscription to one you already have (i.e. the same country and same number of minutes), the second subscription will become active when the billing period for the first subscription ends. However, if you but a subscription for calls to the same country but with a different number of minutes, the second subscription will become active as soon as you have used up all the minutes in the first subscription. For example, if you buy a Brazil 120 minutes subscription on the 1st of the month, and use all your minutes by the 20th, then buy a Brazil 60 minutes subscription, you can start using the Brazil 60 minutes subscription right away. You don't have to wait until the billing period for the first subscription has come to an end.

My new subscription stopped working when my old su...

Hello,
I cancelled my first subscription “Sweden 60 minutes” since I needed more minutes per month.
Now I have “Sweden 400 minutes”. But today it stopped working and it says it’s because my subscription “Sweden 60 minutes” is no longer available.
But my new subscription “Sweden 400 minutes” is still available, I just bought it!
I can’t work if Skype doesn’t work. Please help me with this problem as soon as possible!
Thank you.
Karoline

Hi Karoline,
I checked your account I can confirm that 400minutes subscription is active and should be working just fine. Could you please try following:
1) Make sure you have latest Skype from: http://www.skype.com/go/downloading
2) Ensure you are logged in with the same account you used for this forum, in case you have multiple accounts.
If you still get an error message please send a screenshot to customer service and they can investigate further: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits. otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS P

I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I need to be able to right click on a saved document and have the option to convert to Adobe PDF. I have the Abobe Acrobat Xl Pro and used to have this option until I had to create a new subscription. What do I need to do in order to have this option?

I need to be able to right click on a saved document and have the option to convert to Adobe PDF. I have the Abobe Acrobat Xl Pro and used to have this option until I had to create a new subscription. What do I need to do in order to have this option? I use windows 7

If you are New to Mac... you may also find these links of Value
Mac 101
http://www.apple.com/support/mac101/
http://www.apple.com/support/switch101/ Switching from PC
MBP Support
http://www.apple.com/support/macbookpro
Cheers,

Can't add a new subscription

I recently purchased an unlimited US subscription. I had been trying to add an unlimited UK subscription, but every time I click the button saying "buy now" it comes back with the page error "Page not Found".
I've noticed that there is in actual fact a subscription that is unlimited to UK, Ireland, US and Canada, but again when I click the button to purchase it says "Page not Found". I can't seem to delete my US subscription so that I can purchase this one instead and I seem to be stuck with a subscription that only covers half my needs.
I did speak to someone in Skype support a few weeks back, but he just told me it must be some m,aintenance being carried out on the web site. Sounded like I was being fobbed off as he didn't know how to fix it. Having returned home a few weeks later I find I still can't adjust my subscription in any way.
Any help on this would be greatly appreciated. I can see the package I need, but I just can't seem to do anything to order it and acquire it.

I've found a similar problem when I tried to renew an existing UK Unlimited subscription at 33 Euro. When ever I tried to access the subscription details page the browser hangs or fails with the message: "This web page has a redirect loop" (I have a screen print of the message).
Unsurprisingly when I tried purchasing a new subscription 64.26 Euro that worked without any problem. So I've had to pay effectively an extra 31 Euro because the Skype bugs in their software. Even more worrying is a separate transaction for 50.88 Euro which showing for the same day on the Purchase history - I didn't make two purchases.
I tried to renew the old subscription using three different browsers - Firefox (16), IE Explorer and Chrome but none of them could overcome the Skype system problem.

New subscriptions are not available (Germany)

I try to order iTunes Match, but it tells me, that there are no new subscriptions available.
I am from germany.
Does anyone know what the problems are at the moment and when subscription could be back up?
I spended an hour cleaning up my library and now I can't use iTunes Match

MacNN reports Apple has suspended some new subscriptions and speculates it's due to server loads.
Wait and all should be good later.
Regards,
Shawn

New subscription or new account

Hi,
I have an Azure account with a Pay-as-you-go subscription that I have been using for R&D and generally trying out features.
I am now about to start developing an Azure Mobile Service to support a mobile app that I am intending put live and I would like to keep this separate from the R&D work.
I am not clear if I should add a new subscription to my existing account (if possible) or create a new account. I don't particularly want to create a new account, but does it make sense just to add a new subscription ?
What are the advantages or disadvantages ?
Many thanks

Hi Graham,
You can create a separate subscription. see "
Add the subscription to the existing account " under How to Create Azure Subscription
You might also want to know " Are there guidelines I should follow when I create subscriptions and assign administrative roles?
Regards,
Shirisha Paderu

Is there a way to disable the option to save files in the cloud for a companies user base in the new subscription model??

Our corporation is mandated by privacy laws within provincial legislation that prevents us from using cloud based storage outside of our province for the storage of data. We are unable to continue using Adobe products based on the new subscription based model due to the inclusion of cloud based storage. We need to have a way to disable the ability/option for our large corporate user base to store data files in the cloud. Merely having the "option" to store files in a location of one's choice is not sufficient based on the policies we are legally forced to adhere to. Without the option of disabling the cloud storage for our user base we will be forced to look at other vendors products to fill the needs we have that are currently filled by the Adobe line of products. We would prefer to stay with Adobe products...so if someone knows how to disable this option (via registry edits, etc.), please advise.

hi Nikolay,
there is no clean solution for your problem. Browsers cache files by url, you can avoid caching appending in query string unique value per deployment. For example
_layouts/my_js_file.js?v=<current date> - will be refreshed from cache when day changes
_layouts/my_js_file.js?v=<GUID> - if guid is generated on every request, this file should never cache
_layouts/my_js_file.js?v=<product version> - more preferable solution, browser will update cache on every new version that was deployed
Actually, ScriptLink should take care about this, internally it has a method that appends unique id into query string based on js file content, if content changed, hash is also changed and new unique id is generated.
Check Below link for more information
http://sharepoint.stackexchange.com/questions/57874/how-to-avoid-caching-issue-when-using-custom-javascript-and-css-deployed-under
You can also check this link
http://www.sharepointnutsandbolts.com/2011/11/avoiding-bugs-from-cached-javascript.html
Please mark the Answer and Vote if it will help to resolved your issue

Migrating a New Subscription in the Business Event

We have created a new subscription for an existing business event. We need to migrate the subscription to the test and other instances.
Download Subscription :-_
*$AFJVAPRG oracle.apps.fnd.wf.WFXLoad -d <apps> <apps_pwd> <machine_name:port_no:SID> thin US <Custom_File_Name>.wfx*
SUBSCRIPTIONS <Business_Event_Name>
download commands extracts the subscription successfully
Upload Subscription :-_
*$AFJVAPRG oracle.apps.fnd.wf.WFXLoad -u apps apps <machine_name:port_no:SID> thin US <Custom_File_Name>.wfx*
The upload command says the subscription is loaded into database successfully. But when inspected from the Work Flow Administrator , the upload is failed to upload the new subscriptions.
Can anybody tell me if I'm missing something here.
Thanks

Below are the information you requested.
1> Customization Level for Business Event = Limit
2> Customization Level for Subscription = User
3> The new subscription was downloading along with the existing subscriptions. I was deleting all other and keeping only the new subscription in the download file.
Output of the download :-_
Oracle Workflow XML Loader 2.6.4.0.0
Connecting to [email protected]:1560:MDEVC -- UTF8
Connected to mdcora09.na.ops.local:1563:MDEVC
Download completed successfully.
Output of the force upload :-_
Oracle Workflow XML Loader 2.6.4.0.0
Connecting to [email protected]:1560:MDEVC -- UTF8
Connected to mdcora09.na.ops.local:1563:MDEVC
Loaded 1 object to the database...
Upload completed successfully.
The FORCE UPLOAD Command worked fine. Now I'm able to see the new subscription. I observed the PHASE is the primary Key here.
Can you tell me whats the issue with ?
Thanks

More countries in New Subscription plan

Hi guys,
I just found out that the new Subscription plan now includes calling mobile in more countires such as Australia, but my unlimited World 12-months subscription purchased last September still does not include those new countries. My question is whether those new countries will be added to my current unlimited world subscription or I have to wait for my current subscription finishes before getting thoes new subscription.
Cheers,

Hi Raja;
I see your point of view. But there are a lot of combinations of marter data and the customer don't want to filter (variable use) in the layout.
In bps, I run this the program UPP_SET_DEFAULT_DUMMIES to add more planning lines. By this way, the customers make simple copy-> paste from their files to the system (not carrying about the order).
In IP there isn't any thing similar?
Thanks in advance.

"New subscriptions are currently unavailable". In iTunes Match!

"New subscriptions are currently unavailable". In iTunes Match!
When I try to subscribe to iTunes Match I keep getting the above error message. I've been trying it for over a month now and I just keep getting the same message. Is there a problem?

Hi Dawn,
What country are you in? Not sure if this could be regional.
The only other thing I can suggest is a potential connection problem between your PC and Apple's servers. Have you tried subscribing to iTunes Match from your iPad?
Launch the Settings app on your iPhone or iPad running iOS 7.1 or higher.
Scroll down and tap on iTunes & App Store.
Tap on Subscribe to iTunes Match. Note that you'll only see this option when you're signed into your iTunes account with your Apple ID. If you aren't, do that first.
On the iTunes Match menu, tap on the Subscribe button that shows the price for your country.
A popup will appear asking you to confirm your subscription. Tap on Subscribe.
Type in your Apple ID password when asked.

I have a daily news subscription paid through iTunes and it's now telling me it cannot find my subscription.....what should I do?

I have a daily news subscription paid through iTunes and it's telling me it cannot find my subscription . How do I fix this?

Reset, hold both home and power buttons until the iPhone begins to start, try this a few times if necessary. If still problem, you may have to just Restore your iPhone to get it working. In the future sync your iPhone with iTunes routinely and when it contains important data, iCloud when set correctly will do this for you continuously.

New subscription zero minutes

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