New super drive wont register

Plugged new super drive in straight from box direct to usb it is not recognised. When the disk is put in it makes a werring noise and eventually ejects. If I press the disk ejector button on the desk top it makes no difference
Any ideas please

No suggestion but maybe some sharing of your misery. I bought a new 24" iMac 2.8 ghz on 2/24. Two hours after purchase, I put a DVD in the slot and nothing. Twenty five minutes with tech support, trying several different options to eject the disk, got me nowhere. They told me I would have to bring the machine in for repair. I did that, and magically, the DVD player is recognized when he (at the Apple store) boots the machine and it ejects the disk. He said the machine was fine. I said that it wasn't if I had to take the computer for a ride in my truck every time the optical drive doesn't work.
I'm waiting for a diagnostic to be run but I have my doubts about support in this area. I believe that Apple will say that they found nothing wrong and it's user error (not hardly, but it's probably easier than fixing the bug with the optical drives). This is my first ride with a Mac and I expected it to be wonderful. It's not a very smooth ride so far.

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