New T-mobile Xperia Z3 unable to update and install My Xperia

Hi,
I called support about this issue but haven't heard back.  My phone comes with premium Lookout app and thought this was preventing me from getting the software update in the "About Phone".  My phone already says up-to-date and does not download the Sony My Xperia pp.

You can manually flash another country's firmware however to answer your question - Before generic handsets get the update the networks have to all authorise the update, I'm not saying they have to release the update but they do have to authorise it - Then Sony will be authorised to release it to generic devices - So if your device is network locked then it's your network that needs to release the update via Sony
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman

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    You can manually flash another country's firmware however to answer your question - Before generic handsets get the update the networks have to all authorise the update, I'm not saying they have to release the update but they do have to authorise it - Then Sony will be authorised to release it to generic devices - So if your device is network locked then it's your network that needs to release the update via Sony
    For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman

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    After a Firefox upgrade/update, your firewall may not recognize that new version and will not allow access to the internet; that is your firewall doing its job. You may need to
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    See --> [https://support.mozilla.com/en-US/kb/Firewalls#w_configuring-firewalls Firewalls-Configuring firewalls]
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

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  • HT4623 I have the iPhone4s and have received a notice of a "settings" General update available.  However i am unable to download and install the iOS7.0.2.  The download and install will not even highlight to allow me to do so.  I have tried your website a

    I have the iPhone 4S and have received a notice in the "settings" area indicating a "General" Software Update is available concerning fixes of bugs etc. I am sitting right next to my wi-fi network and am still unable to download and install the iOS7.0.2 download.  You have a website listed on the window but that appears to be a non existant site and I cannot even communicate my problems to you via that site.  What the heck is happening?  Why do you send me boggus info to download and then not allow me the opportunity to do so?  I never had these types of problems with SAMSUNG!
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    Okay genius, try reading before posting.
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    Please read this whole message before doing anything.
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    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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    Sometimes the App Store version doesn't work correctly. In this case, install 10.8.4 with the Combo version > http://support.apple.com/kb/DL1659?viewlocale=en_US&locale=en_US
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