New Time Capsule won't recognize internet connection.

My modem is working fine -- i'm on the internet via ethernet from the cable modem, through the new TC, to my laptop.
But I can't setup the TC because it's somehow convinced it's not connected to the internet.
Makes it seem like an ignorant little thing. All looks and no brains.
Any tips?
Thanks.

Cable modems come in various varieties.. and the TC does sometimes have issues.
Tell us the exact model.
Some of the later Motorola cable modems.. get listed in this forum area fairly often as having issues.
15min off may not be long enough.. I would try 1hour .. and then overnight.
The TC must get the public IP on the WAN interface otherwise it will fail. That is with a pure modem.. and the TC must be in router mode.
Otherwise if the cable modem is a router then the TC needs to be bridged but from your description that is not the problem in your case.
You can ring apple support in your locality and they will talk you through the setup. At least for the first few weeks or if you have applecare on a computer then you will get support for longer period. If you are struggling with the setup ring apple as some TC do have issues.

Similar Messages

HT1695 My new iPad with Retina Display is not able to connect to the Wi-Fi of my new Time Capsule. It used to connect, but now it just spins and spins and never connects. I've tried rebooting everything many times.

My new iPad with Retina Display is not able to connect to the Wi-Fi of my new Time Capsule. It use to connect, but now it just spins and spins and never connects. I've tried rebooting everything many times.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Computers connecting to internet via time capsule are reporting no internet connectivity. PC is reporting default gateway has changed. How to I correct this?

Am having trouble with maintaining a stable wireless network via the Time Capsule. Am running 1 Mac and 3 PC on a Time Capsule wireless in bridge mode connected to a Verizon wireless router. Verizon wireless is turned off and the Time Capsule seems to be staying connected to the Verizon router. When any of the connected computerss goes to stanby, they often report the internet is no longer available. The PCs say the default gateway has changed ans the Mac simply reports the network parameters have changed. What do I need to do to the Time Capsule to stabilize the wireless network?

It is unlikely that the gateway changes.. but anything is possible.. sorry I am not in the US.. is your service adsl or cable?? What sort of lease time does the public IP have? Some cable companies now rotate then on the hour I noticed.. others on about 3months.. but most it is one day.
Track it yourself.. see what gateway address the TC gets and if it is rotating with the IP.
If your client computers are running Mountain Lion.. the plain fact is, they are not particularly stable.
Wireless is worst.. ethernet tends to be ok.. but for instance Laptops updated to Mountain Lion can be pretty flakey.. with the TC.. and it is the combo that is more the issue. People report improvement with clean install of ML. BUT there is still a bug there that causes the ML to be less than fantastic.
I experience it occasionally even with a dlink wireless router.. after a wake from sleep.. the network will drop out and need to be manually connected back.. I have to admit I expect no better from Mountain Lion. I could load Snow Leopard on it and it would drop once every blue moon.. but I got the laptop with ML so I live with it.. !!

Time Capsule & ADSL Modem - Losing Internet Connection

My ISP is Earthlink which I access via a DSL connection. I use a Zyxel P-600 series ADSL modem to connect and recently purchased a Time Capsule to replace a NetGear router & separate network drive. Since installing time capsule, I've been losing connection to the Internet. I have the Zyxel set in "bridge mode" so there should be no interference with TC acting as a router. I also was experiencing disconnects with the NetGear router but not as often. Ideas?

How does the computer connect to your internet connection??
What type is it? Modem? Router? Wireless? ADSL?
You are not giving away any information. We need something to work with.
TC are designed to plug into a modem or router by ethernet. If you have wireless only internet they can join the network but it kills the functionality down to slow useless wireless client.

Using airport time capsule to create an internet connected network from pre existing wifi network

i bought an airport time capsule for college. I bought it to create a network for my dorm room so that I could take the pre existing wifi from the school and make my own mini network that I can hook my other stuff up to. Problem is that I don't have an ethernet hook up in my room so the network would have to be created from a wifi network rather that a ethernet hook up. Is this still possible? Alternate suggestions? I am afraid of either the college network blocking users from communication with other devices via the wifi, or the fact that my printer would be on a huge network for all to screw with.

Is this still possible?
NO, it won't work. Apple only works with apple.
Alternate suggestions?
I am sure your college has rules about not running your own wifi networks.. but anyway.. that is up to you.. the Apple TC cannot turn off 2.4ghz which would be handy.. so the only way to do this following the rules is ethernet. You can run a full network standalone on ethernet. And still use wireless for internet.
If you want to use wireless standalone this is also possible but you need to connect a second wifi USB dongle your Mac so you can have two networks at once.. You can use an express to connect to the college wireless and bridge that to the TC by ethernet.. then use the TC to create your own network.. since you cannot turn off 2.4ghz I guess how long the College IT people take to track you down should be hours. If you could just use 5ghz it would probably be ok.

Time Capsule won't recognize my USB hard drive.

I have a 160-gb Western Digital hard drive in an external enclosure that I use to use on my PC. I want to access the drive via Time Capsule through the USB port in the pack. Currently I have a USB hub with a printer and the hard drive plugged into the port in TC. I can print remotely from TC, but the hard drive is not visible as an assessable drive. The only way I can even see it is through a manual setup and review the disk setup of TC. How do I need to setup the TC to recognize the USB external harddrive? Just plugging it in doesn't work.
This is my first Macbook, as well as first Time Capsule. Any help would be greatly appreciated.

If your drive only has NTFS on it, then I don't think Time Capsule is equiped to deal with that partition. Time Capsule will tell you that the drive needs to be checked. If the drive has another partition on it that Time Capsule can see (FAT32), it will set up a connection to that drive. You can tell Time capsule to ignore errors on that drive (eg the fact that it can't deal with NTFS) and the blinking amber light will go away and you'll get the green light.
The thing is Vista no longer has FAT32 even as a format option, you've got either NTFS or their new eFAT which is not backward compatible with FAT32. A third party program needs to be used to format your external drive. For example I use a program from Ridgecrop. Below are its available options for formatting.
C:\Users\voigtstr\Documents>fat32format.exe
Usage Fat32Format X:
Erase all data on disk X:, format it for FAT32
It is also possible to specify a cluster size for the disk, e.g
Fat32Format -c1 X: - use 1 sector per cluster ( max size 137GB for 512 bytes pe
r sect)
Fat32Format -c2 X: - use 2 sectors per cluster ( max size 274GB for 512 bytes p
er sect )
Fat32Format -c4 X: - use 4 sectors per cluster ( max size 549GB ... )
Fat32Format -c8 X: - use 8 sectors per cluster ( max size 1TB ... )
Fat32Format -c16 X: - use 16 sectors per cluster
Fat32Format -c32 X: - use 32 sectors per cluster
Fat32Format -c64 X: - use 64 sectors per cluster
Fat32Format -c128 X: - use 128 sectors per cluster (64K clusters)
Version 1.03, see http://www.ridgecrop.demon.co.uk/fat32format.htm
This software is covered by the GPL
Use with care - Ridgecrop are not liable for data lost using this tool
Now is Apple equipped to deal with all these cluster sizes. Have Apple defined anywhere what FAT32 is for them?
I can copy a small file to the external drive when its connected to Time Capsule, but if I try to copy a 700Mb movie to Time Capsule, Time Capsule gets confused and drops the network. It not only drops the network but if you try copying a large file from Time Capsule's internal disk to the attached USB drive, even that is enough to hang the machine. So it stops its network, it stops it USB connection, however the wireless carrier is still strong (it just cant transmit any TCPIP)
So is this a firmware issue that they can correct? Or do I have a dud Time Capsule? To compare your situation to mine the discussion must focus around FAT32 I believe. I suspect that Apple's own journaled file system works flawlessly with large files (but as yet do not own a mac to test this). Furthermore the point of having a large external drive is to be able to take it places and share files (which will have to be less that 4gig if I use FAT32) with non mac owning friends. Either Apple needs to support NTFS, or they need to specify or even provide a FAT32 format utility that will work with both Windows and Mac
Cheers
The Voigtstr

Ipod won't recognize internet connection to update 1.2

I downloaded and updated to itunes 7 and the summary tab informs me that new software is available to update my ipod software. When I click on ipdate however it refuses to recognize my internet connection. I am online while this occurs. Since many of my video files just purchased seem to require this software (unless my tv shows won't sync for some other reason)this has been very fustrating.

Hi,
I too am having this exact problem. Please let me know if you have gotten any assistance on this.

My Time Capsule does not recognize internet after DSL problem. I can hard wire my computer but cannot get TC to do wireless. How do I reset? I have unplugged for a reboot but the amber light is flashing.

I had a problem with DSL service provider. They have corrected their problem but now, I can only hard wire into my desktop for internet access. If I plug in through the Time Capsule, I get no wireless service. I unplugged the Time Capule and rebooted but now the amber light is blinking tellimg me that it cannot access internet. So, I have hard wired back to my Mac and need to know how to get the Time Capsue to recognize the internet when I plug into it.

Start with a factory reset and do setup over again.
If the DSL modem is working as router.. which will be the case for most people then the TC must be in bridge mode..
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.

New time capsule stops working with http connections

I have the latest 2TB Time Capsule. I've been getting a weird issue where my I can no longer can do http connections (i.e. browse the internet) but I can still use other internet capable services like Skype or Steam. It seems that traffic through port 80 just seems to stop working. All of my devices on my network experience the issue. I have even exchanged Time Capsules but the issue still presists.
Does anyone have any ideas?

Here's a traceroute when things work:
traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.637 ms 1.030 ms 0.924 ms
2 69.254.248.1 (69.254.248.1) 10.644 ms 10.237 ms 10.590 ms
3 te-7-1-ur02.olathe.ks.indepen.comcast.net (68.87.234.209) 10.453 ms 10.177 ms 10.519 ms
4 te-4-4-ar02.independence.mo.indepen.comcast.net (68.87.234.5) 10.464 ms 11.360 ms 13.087 ms
5 68.87.234.29 (68.87.234.29) 11.762 ms 12.583 ms 13.066 ms
6 be-20-702-cr01.sanjose.ca.ibone.comcast.net (68.86.89.37) 28.948 ms 21.847 ms 24.969 ms
7 he-0-11-0-0-pe04.350ecermak.il.ibone.comcast.net (68.86.83.58) 22.267 ms 22.081 ms 21.251 ms
8 * * *
9 * * *
10 72.14.237.110 (72.14.237.110) 26.647 ms
    72.14.237.108 (72.14.237.108) 25.617 ms
    72.14.237.110 (72.14.237.110) 53.230 ms
11 72.14.232.141 (72.14.232.141) 33.403 ms 33.622 ms
    209.85.248.228 (209.85.248.228) 34.010 ms
12 216.239.46.193 (216.239.46.193) 33.824 ms 33.433 ms 34.014 ms
13 * * *
14 google-public-dns-a.google.com (8.8.8.8) 37.414 ms 34.587 ms 34.306 ms
Here's the output when it doesn't:
traceroute 8.8.8.8
traceroute: unknown host 8.8.8.8
I just changed my DNS. I'll report back in a day to say if it fixed anything.

Time Capsule Updates destroys my internet connectivity. How do I fix this?

When I update on my time capsule, which happens rather frequently, my internet connectivity slows down considerably. Would deleting backup files on the TC make my internet quicker, is there any way to make my tc update less frequently (like twice a day) or anything else you recommend.
If so, how do you do this.
Thanks a bunch.

jslederm wrote:
When I update on my time capsule, which happens rather frequently, my internet connectivity slows down considerably. Would deleting backup files on the TC make my internet quicker, is there any way to make my tc update less frequently (like twice a day) or anything else you recommend.
When you say "update on my time capsule", do you mean "have Time Machine write backup files from my computer to my Time Capsule"?
If so, a Time Machine backup can involve some fairly intense network activity, so I'm not surprised your network slows down during that time. It should only be happening once an hour. There are third-party utilities that can alter that schedule. Try this one:
http://www.versiontracker.com/dyn/moreinfo/macosx/33757
(which I haven't used).

New accessory keyboard won't allow Internet connection!

I just bought a new Mac keyboard ($29) and when it's plugged into the MBP before start-up, I get "no internet connection" message. I have to start up the MBP then plug in the keyboard.
What's up with that?

Netgear wireless router. Adelphia said that I get disconnected because our router shows a connection for a continuous time. It has been on for over 13 hours and showed a continuous connection.
What I have to do is go to Sys Pref, Network connection and reestablish the connection. It's a pain in the tuckus.

New WRTU54G-TM won't send internet connection to PC

I am trying to install the new T-Mobil router. Everything works according to instructions except for 3 things:
1. The internet connection shows green on the router, but does not pass on through to the PC. I CAN access the router's setup screens with my browser, so I know the Ethernet connection is ok.
2. No blue phone light.
I can always reconnect my old wireless-G router and get back online - how I am connected right now.
3. If I bypass a router completely, and connect the Ethernet cable from the PC directly to my Comcast cable modem, the internet connection fails!
I suspect something is configured wrong in Windows XP Home, SP3.
Why does the old router ALWAYS work, but the T-Mobil / Linksys NEVER does, and a direct connection to the modem does not?
Thanks in advance for any suggestions!!
Lee

Thanks for your reply. I finally received a call back from T-Mobil's @Home customer service - and the advisor knew exactly what was wrong! I had "reset" the modem several times in my many attempts to get the new T-Mobil router working properly - but I didn't know the modem's back-up battery was allowing the modem to hold prior settings, and thereby not really doing a "reset". After removing the battery and power cable from the modem for about 15 seconds, and then repowering it back up, everything worked right!
I hate to admit how many hours I spent going over TCP/IP settings etc. Then the correct reset of the modem made the modem & router work together.
I hope this might tip off others with broadband modems that have back-up batteries. Just pulling the power cord does not reset the modem completely!
Regards,
Lee

Time Capsule Updates destroys my internet connectivity

When I update on my time capsule, which happens rather frequently, my internet connectivity slows down considerably. Would deleting backup files on the TC make my internet quicker, is there any way to make my tc update less frequently (like twice a day) or anything else you recommend.
If so, how do you do this.
Thanks a bunch.

Welcome to the discussions!
Take a look at Time Machine Editor to allow you to schedule backups whenever you want.
http://timesoftware.free.fr/timemachineeditor/

Time capsule 1st generation loosing Internet connection

I have a time capsule 1st generation on my iMac. Since I updated to Lion, my time capsule started to flash orange every hour or so… it's extremely annoying and I really have NO idea what to do.
Here's some specs and configuration for my network
Firmware: 7.5.2 (75200.14)
Wireless Security: WAP2 Personal
Allow this network to be extended CHECKED
Channel: Automatic
Radio Mode: 802.11n only (2.4GHz) - I tried on 5GHz only and I had the same problem.
Multicast Rate: 6Mbps
WPA Group Key Timeout: 1 hour - I tried 1 day, 10 days, X months, doesn't matter, problem still here
Create a closed network - UNCHECKED - Because the mac mini keeps on "forgetting" the network and it ***** to remember such a long password so I decided not to hide it anymore
Since the time capsule is pretty close to my computer, I use an ethernet cable but everything else in the house is Wireless (iPhone, iPod Touch, iPad, Mac Mini, apple tv, Macbook Pro and Macbook)

I found out that if you are already in airport when the problem starts, it doesn't update the message but the light gets amber and you loose connection for more or less 15 seconds.
I got this issue again this morning, opened up airport and got 2 messages... then it went back online as if nothing happened. It's doing this every single hour.
Since I can't plugg on wifi only since I ALSO get the "No Hardware Installed" message in wifi, I have to be plug with the ethernet cable
Am I the only one starting to REALLY hate Lion or what? None of this was happening on Snow Leopard...

Time Capsule won't recognize External Hard Drive?

Ok so I have a 1 TB Time Capsule that I previously had a 1 TB G-Drive attached to store excess data, movies, ect. I needed more space so I purchesed a 6TB G-Drive, connected it to my Mac Book Pro and coppied all the information to it from my other two 1TB external hard drives. Then I connected it to my Time Capsule. However here is the the problem I can't locate the hard drive throught the Time Capsule. If I connect it directly to my Mac Book Pro I it works just fine but no such luck finding it when it is connected to my Time Capsule? While connected to my Mac Book Pro I checked Disk Utility and it is formated with OS Extended but not (Journaled). Does that matter and if so how can I format it without dumping the info on it as it took 10 hours to load it the first time. Please help.

Apple recommends that the drive should be formatted in Mac OS Exended (Journaled) when it is connected to the USB port on the Time Capsule, or AirPort Extreme, so that might be an issue here.
Another issue might be that the USB port on the Time Capsule is borderline as far as its ability to supply adequate power for a hard drive....even if the hard drive has its own separate power supply.
See if you can locate the drive as follows:
Click anywhere on the open Desktop to display the Finder menus at the top of the screen
Click the Go menu, then click Network
If the Time Capsule icon appears, double click on it and a folder representing your hard drive will appear if the format is being read
(You may need to click Connect As the first time that you do this and enter the Time Capsule device password)
Double click the folder representing the hard drive and it will mount on the desktop
If the folder for the hard drive does not appear, then the formatting issue or power issue may be at work here. Try a powered USB hub to see if that will allow the drive to be displayed in the Finder.
If still no luck, the only other thing that I can think of is that you will need to re-format the drive as Mac OS Extended (Journaled). That means moving all the data on the drive to another storage area, formatting the drive using Disk Utility and then transferring the data back on to the drive.
Unfortunately, there are no guarantees that this will work either, but I know of nothing else to try.
Maybe another user has another idea.

New Time Capsule won't recognize internet connection.

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