New to CC - want to download a trial version but continuously getting an error message

Hi, I'm new to CC - want to download a trial version (of anything - illustrator, indesign or the complete package) but continuously getting a message "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."
I have spent quite a few hours simply trying to download a trial to see if this is the way I want to go. Is this "experiencing of some issues" a common problem? So far, it's been nothing but a hassle - I can't even get started and it leaves me wondering if there will be "some issues" on a regular basis that will in fact prevent me from working on files. Choosing the contact customer support option doesn't resolve this particular issue, nor does it lead me to an actual customer support.
Any advice warmly welcomed.

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

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