New to FIOS, several concerns

After 15+ years with DirecTV I switched to FIOS. I'm three months into a two year contract and I have been experiencing several issues that I did not report until now, hoping they would be resolved. I'm not feeling very confident that FIOS is a good move from DTV.
1)     Caller ID does not display on TV. This is a small but annoying issue that hasn't been resolved. Reading DSL Reports I see this is a nationwide issue. Should Verizon have communicated the problem to the customers? Yes
2)     Loss of picture and sound on various channels. I have read that this is a broadcast, not Verizon issue, but I find that hard to believe. In all my time with DTV there were very few times I lost the sound, the picture, or both. This is now a weekly occurrence. I just returned home from vacation to find several TV show premiers either had sound or picture loss for all or some of the show. Frustrating!
3)     Slooooooooooooooooooooooooow or no response from STB when using remote. Fresh batteries in the remote, clear view from remote to STB (less than 10 feet), and relocating the set top box have not helped. A slow and deliberate button press on the remote confirmed by the LED lighting up frequently does NOT elicit a response from the STB. I have to watch the STB display and LED on the remote to ensure the signal is sent and received.
4)     Clunky DVR menu interface and recording algorithms. I don't expect Verizon to fix this anytime soon and I realize I still need to adjust to FIOS, but the loss of functionality compared to DTV is rather exceptional.

Ribeye wrote:
Thank you both for the suggestions.
I have tried several methods outlined on the forums to get the caller ID working without success. I can see the test message, but never receive a real notification.
All my connections are tight and the cable is new. I checked for extra splitters or lines and did not see any. The picture/sound loss has greatly improved over the last week but I'm still experiencing terrible lag when using the remote.
Of you are getting the test message than something is wrong between the Verizon caller ID server that forwards the message to your STB and the switch where you phone number resides. I would suggest you contact Verizon or go to the Verizon Direct forum on DSL Reports and report it. I've read about other problems like this and it takes some on the backend to get this sorted out.
The lag problem is reported by many people -- it's not something that's specific to you that you can troubleshoot. See the other posts.

Similar Messages

New to FiOS, can I use my own modem and router

I saw several questions similar to mine, but none that I saw answered my question for my scenario. I am sorry if this is a duplicate. I am new to FiOS. I have no other services from Verizon and do not plan to get any. No phone, no television, nothing. Just Internet. God willing, the installation will take place in two days. My house already has coaxial cabling. I have my own cable modem, a SURFboard SB6121, which goes to my router, a TP Link TL-WR941ND. None of my equipment advertises that it is FiOS compatible. I've seen other people asking about using their own modem and router, but in those cases the scenario involved other bundled services, and I understand a FiOS router is necessary to forward ports to television, phone, and computers. However, in my very simple scenario, can the Verizon optical network terminal simply feed its output to my coax, from there to my modem, then router, then comptuers? Is there any reason that wouldn't work? Verizon technical support just gave me a machine that wanted to help me troubleshoot my Internet connection, and I couldn't get from there to a human. Thanks in advance for the help!

Banish the word and the device called "modem" from your home when using FiOS. FiOS does not use modems. Your cable modem is useless with FiOS. Do not plug it in. FiOS uses routers. The router connects to the ONT's WAN port using MoCA (coax) or Ethernet. The installer will enable one of the ONT's WAN ports. If you order 150Mbps or higher speeds, they will have to use Ethernet. For slower speeds, coax is the default. Many installers will use Ethernet if you ask nicely, but usually only if it isn't too much work. Make sure it's easy to connect a router to the ONT using Ethernet, and you should be okay. If Ethernet needs to be run through the walls, your best choice is get it done ahead of time. You can always call later and get the ONT's WAN port switched. The only routers available with a MoCA WAN port are the Verizon models. The Verizon routers are good devices for most users. People who like to tweak their networking gear don't like them as many advanced features are limited or locked down. You can't run any other router firmware on them. WiFi range is decent, but not great. I'm quite happy with my Quantum router. YMMV. If you get Ethernet WAN enabled, you can use any router you want. However, know that Verizon provides zero support for any other router. They won't even mention it as an option. That doesn't mean you can't use one, simply that you must do so without Verizon's help. There are reports that they won't even complete an install without one of their routers to verify service. If you don't use one of their routers, consider renting one for a month to complete the install or even buying a used one. If you own a Verizon router, you can install it if you ever suspect Verizon networking issues. This will allow you to call their support. This FAQ is very helpful:http://www.dslreports.com/faq/16077 Good Luck.

A Few Quick Tips For Those Who Are New To Fios Quantum and the New Quantum Update

Most of those who have quantum received the new update early this morning (8/12/14)
There are a lot of people that are new to fios who never had anything prior to quantum so I thought I'd make this post to help.
Those who had the older boxes prior to quantum should already know about all of this.
The new update now reflects what the older stb/dr's have and have had for awhile now. There are now more menu settings you will want to go through.
The ad banner guide at the bottom can be disabled. Go to menu > Notifications > Guide Banner > set to disable
The banner will still be there, but will show Verizon rather then ads.
The home screen can be turned off. There is an option to turn it off within the home screen or you can go to menu > Notifications > Promotions > set to disable
The led on the boxes have been changed. If you want to change it go to menu > System > Media Server Settings > LED Brightness.
The Auto Power Off option is set to 4 hours by default. If you don't want the box to turn off automatically you will want to disable this. Menu > System > Media Server Settings > Auto Power Off > set to none
There is now the option to change the guides banners times outs. Menu > Settings > System > Television > Info Bar Time Out (also Channel Bar Timeout)
Some on other forums mentioned the video formats have been changed so its a good idea to check the option out to see if it reflects what you want. Menu > Settings > Audio & Video > Video Settings > Video Format
The aspect # button now works so any SD channels that are boxed can now be stretched using the # button.
I'm happy to see this option back.
Solved!
Go to Solution.

Thanks for the info regarding the latest update. I like some of the new/improved options, however I am highly disappointed that the update discontinued the reminder option. I would think that setting a program reminder is a highly used feature and many will be unhappy now that it is gone. I know I surely am!

Airport Express/AirTunes Not Working with New Verizon FIOS Connection

I was just set up with the new Verizon FIOS high speed internet, and now my Airport Express/AirTunes will not connect to my remote speakers like it did previously. The option for them is still there on iTunes, however when I select them, I get the horizontal barber pole for a minute, then the speaker selction goes back to computer.
In more detail:
Previously I had a Comcast internet connection which went through a Linksys wireless router. My Mini picked up the internet with this connection. Then I had an Airport Express hooked up to some remote speakers. They worked fine. Now, I have the Verizon wireless router hooked in directly to my Mini through the ethernet cable. I see the wireless network created by the Verizon router. I still see the wireless network created by the Linksys router. However, my iTunes can not connect to my AE/AirTunes speakers.
Note, I did reset the AE and then using Airport Setup Assistant, tried to locate it again, but it came up with nothing (other than my neighbor's new Verizon router).
Any help would be appreciated.
Thanks!

Still no luck. The green light is on for the AE.
Thanks in advance for the help.

I bought a new MacBook Pro several months ago. I keep losing my wireless connection (my wife, sitting several feet from me has no problem with her iPad2). I find the quickest fix ix to turn Airport off and back on. Very annoying. Suggestions please?

I bought a new MacBook Pro several months ago. I keep losing my wireless connection (my wife, sitting several feet from me has no problem with her iPad2). I find the quickest fix ix to turn Airport off and back on. Very annoying. Suggestions please?

What kind of wireless router are you using? more importantly which protocol are you connecting with? Are you and wife connecting using the 2.4Ghz band? or do you have a dual band router that offers the 5GHZ band? Are you both connecting vie 802.11 a/b/g or n?
The best thing to do is to go into SYSTEM PREFERENCES and select NETWORK, then select AIRPORT and click on the ADVANCED button.
Under the AirPort tab you should delete all the preferred networks and only add back in your network with the proper security settings and passwords.
If you hold down the option key on your keyboard while clicking on the airport icon at the top on your macbook pro. you'll seesome data that will tell you what band and mode you're connecting at, as well as in an indication of signal strength (RSSI) if you write down and post back that information it'll tell us what's going on.

[NEWS] Verizon FiOS Skyrockets to #1 in Netflix ISP Streaming Rankings

Congrats FiOS. Maybe it was worth the wait, maybe it wasn't. But it, according to Netflix and it's subscribers, was well executed.
<blockquote>
[NEWS] Verizon FiOS Skyrockets to #1 in Netflix ISP Streaming Rankings
Netflix's latest ISP streaming performance rankings continues to show specific and pointed improvements for companies that have struck interconnection deals with the company
Verizon FiOS jumped nine spots to top the index with a speed of 3.17 Megabits per second (Mbps.) The rapid rise, which began last month, followed an interconnection agreement with the company that uncongested ports for mutual customers. Similar arrangements with Time Warner Cable and AT&T U-Verse also resulted in increased speeds in September of 2.87 Mbps and 2.77 Mbps respectively.
The improvements were enough to propel Verizon FiOS to the top among the nation's largest ISPs at 3.17 Mbps per second. Among all ISPs, Verizon FiOS comes in seventh place behind Google Fiber (3.54 Mbps), Grande Communications (3.33 Mbps) and RCN (3.24). It's worth noting while jumping just one spot, Verizon DSL customers continue to see the slowest streaming performance of nearly all ISPs ranked, including other DSL providers.
Again, you can head here to see the ranking of all ISPs in the US or other countries where Netflix streaming is available.
</blockquote>
Also related
Verizon's interconnection deal with Netflix pays off with No. 1 ISP ranking
FierceTelecom · 34 minutes ago
Worst to first: Verizon shoots to No. 1 on Netflix Speed Index
Fierce Cable · 30 minutes ago

For what it's worth, I've been getting remarkable good Netflix feeds for the last few months. Before that, Netflix was often at a low resolution and subject to frequent buffering if not outright loss of data.
In short, I've seen a big improvement that makes watching Netflix on FiOS enjoyable!
Enjoy.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

I've read that Promise Pegasus2 series does not sell replacement parts. I'm buying the new MacPro but am concerned about spending $2K for storage that may break and cannot be fixed. What are others buying for storage for the new MacPro?

I've read that Promise Pegasus2 R6 thunderbolt 2 series does not sell replacement parts (no replacement parts for any of the Pegasus line). I'm buying the new MacPro but am concerned about spending $2K for storage (12tb version) that may break and cannot be fixed (am told that one must purchase a new unit if a part breaks). What are others buying for storage for the new MacPro? Thanks so much for your help.
Discussion about this issue at MacWorld.com: http://www.macworld.com/article/2082783/first-look-promises-pegasus2-r6-thunderb olt-2-raid-array.html

I've used the original Pegasus R6 units for a couple of years now and have been very pleased with them. On the two occasions I've had to call on their technical sujpport, I've found them readily available, knowledgeable, and very helpful. In one case it involved the reset of a unit after a power failure at an inopportune time; in the other case it was a question about upgrading disk drives to higher capacities (1 Gb gto 4 Gb). I was pleased to learn that their tech support people were in California and as good if not better than upper-tier AppleCare reps. The hardware itself has functioned flawlessly so far.

Sudden rebooting of new iphone 5s several times a day when I try to unlock the screen.

Sudden rebooting of new iphone 5s several times a day when I try to unlock the screen.

Did you hold the two button down continuously until seeing the Apple logo? If so have your phone checked out by a technician.
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

New to FIOS with several video issues

I switched to FIOS from Comcast four days ago and now have several intermittent video and guide issues I never experienced with Comcast. I've read many posts about the new firmware (1.7) which is rolling out this month, and was hoping to get some clarification on whether these issues are addressed with the update. Sorry if I am re-hashing issues already discussed, but I just want to be sure I'm dealing with the same problems as everyone else. The 2 STBs I have are the 7216 and the 7100. Both are connected via HDMI and both are v. 1.6.2.
Issues on both STBs
- Video and audio drops out for a second on HD channels, just a black screen. This occurs sometimes when switching to another channel, and usually does not recover unless I switch to another channel then back to it.
- When switching channels, the channel does not change, even though info bar does change and shows the desired channel (if I switch back and forth between channels it will eventually switch correctly. This issue can occur using the Channel up-down button, the "Last" button, or using the number keypad.) Also, the opposite sometimes occurs - the channel changes, but the info bar takes several seconds to catch up.
DVR (7216) only issues
- Pixelation when trying to rewind live video (video remains live but corruption occurs llike it is trying to rewind) . Going to another channel and then back usually makes normal rewinding possible.
- Signal drops when playing a recorded program (no audio and snow for a second or two). However, it is not the recording itself since it does not occur in the same place if you rewind the recording and play it again. This is almost the same kind of drop mentioned above, but there is snow instead of a blank screen.
I'm debating on going back to Comcast. I love the FIOS features, the extra HD channels, and the deal I got with Verizon, but it is all useless without stable performance.
Any feedback is greatly appreciated. -Mike

MikeC wrote:
Update: Switched from hdmi to component cables and this seems to have corrected the video and audio drops both on live TV and DVR playback. No noticable difference in picture quality. Still sometimes get a very short skip, especially the audio right after changing channels, but nothing significant and no more than what I experienced with Comcast (probably would not have even noticed if I didn't experience the bigger problem).
Still experiencing the same intermittent bugs when changing channels. The 7216 STB doesn't always change channels, although the info bar reflects the switch. The 7100 is the opposite - channel changes but info bar has long delay. Also on the 7216, still have issues backing up live video. It appears that the buffer becomes corrupt now and then. Could just be a bad drive which may be causing the channel changing issue as well. Resetting the STBs and router had no effect.
I should be getting 1.7 update soon and will see if this corrects any of these issues. I will also switch back to HDMI after the update and will post my findings
Most of what you described are supposed to be fixed with 1.7. And as you saw most of it was fixed by switching to the component cables. Those items that are fixed by this are the ones that are being focused on with the 1.7
However, the problem with the info bar not changing in a timely manner. This will likely not be fixed. Those that already have 1.7 still have this issue. Also I've noticed lately that both my DTV DVR and my TIVO are both starting to do the same thing as my 6416 Verizon. (I have DTV with Tivo at another location). All three DVR's on two different companies are doing the same delay of 3-5 seconds when changing channels before the info bar changes. I watch the boards here and dont see any solutions and both DTV and TIVO said it is just a delay in the software on the DVR and that there is nothing they can do about it. It sounded like a cop out but since it is happening with 3 differnt manufactures and on two different companies, I'm not sure where to put the blame on this one.
the short skip that you see when changing channels is normal. usually this is when the resolution of the program changes especially when going from SD to HD. I've seen this on every digital system I've ever used. Dont think this is anything to be conserned about.
The problem with the box not changing channels. This is another story all together. This is one to be worried about and work on correcting. Does it only happen when using the remote? what if you use the channel up and down on the box itself? will it do the same with the other remote from the other box? Have you tried calling TS and had them reset the box yet?
====================================================================================
Error exists between keyboard and chair.

New to FIOS & want Direct TV back

What's the deal with the closed captions which appear for less than a second on programs that have been recorded? Direct TV was never a problem and for those of us that are hearing impaired this is a tremendous loss of function with FIOS.
Is there any way to delete a program while watching it? Again, Direct TV was so easy to use. With FIOS, it seems I have to go back to the DVR menu and then relocate the program I was watching which means opening up every recording to see which one is marked "resume" so I know which one to delete. What a hassle.
Why can't there be a "first aired" date as Direct TV has? The only choices seem to be record all shows and then guess which one is new to me or record only first run shows. I want to be able to see some reruns, but not have to open every one to see if I recognize it.
Thanks for any suggestions.

1) Closed Captions: I don't understand what you are saying. If I record a program that does have closed captions, I can view them just fine when I play that program. I am not hearing impaired (yet) so I normally have closed captions turned off, but when I hit the CC button (the * on the remote) to cycle through the various options, the captions do appear and remain on the screen and seem to match the dialog. Of course not every program has closed captions, but those that do seem to display just fine for me on my DVR. Which Verizon DVR do you have?
2) Delete a program while watching it: I don't understand your issue here either. While I am watching a recorded program I just hit the Stop button on the remote and I am always given several choices, one of which is Delete. You don't get that?
3) first aired date: you are right, it would be nice. This is just part of the terrible Guide data that Verizon gets, or doesn't get, from their data provider, FYI Television, Inc. Lots of people have been complaining about the inaccurate and incomplete Guide data for a long time, so far no visible progress, but Eric Rabe in his blog here has said that they are looking into the issue.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

Can no longer do a hot reboot on New iPad. Very concerned.

Although it has worked previously, I just discovered that I am no longer capable of rebooting my New iPad by using the volume control-sleep button combination. I've tried to do this several times and I've held both down for up to 20 seconds but nothing happened. I absolutely adore the device so I'm quite concerned about this needless to say. Does anyone have any advice on this? Any suggestions would be most appreciated.

You are doing it incorrectly.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

New to Fios: Schedules Recordings and DVR Capacity

I just gave up on RCN in lieu or Verizon Fios and thus far - can't stand the dvr.
1) The capacity is no where near what RCN's was. I had days worth of TV, movies, etc saved and never ran out of space. With Verizon, it's been less than a week and I`m already half full. I don't have a HD TV, but I`m wondering if my lack of space is caused by the recorder taping in HD. How do I check this setting to ensure that everything being recorded is standard definition?
2) The Verizon DVR is really bad at only keeping two episodes of a show, and only recording new/first run shows. Is there any setting to make this work better? I tried to set it to record first runs only of the show scrubs, on any channel (i wasnt sure what channel the new ones are run on) and in two days it taped 10 episodes...

The FiOS DVR has the same 160GB capacity as the RCN DVR.
SD channels are 0-499 and HD channels are 500+. All the SD local channels can be found under 50.
Recordings from HD channels consume 3-6x the capacity of SD channels.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

Recently, I updated to Firefox 4.0.1, and the new version disabled several of my programs, including my anti-virus. How can I go back to the previous version of Firefox?

I want to go back to the previous version of Firefox, because the new version (4.0.1 I think) that I downloaded disabled several of my programs, including my anti-virus program, because they were incompatible with the new version of Firefox. How do I get back to the previous version of Firefox and re-enable the disabled programs?

* [/questions/777886]
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browser.gesture.pinch.in.shift -> cmd_fullZoomReset
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browser.gesture.pinch.out.shift -> cmd_fullZoomReset
browser.gesture.pinch.latched -> false
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
You can use the Filter bar at to top of the about:config page to locate a pref more easily.

New to FIOS

Hi all,
Just had FIOS installed yesterday and for the most part, I really like it. I've been a DISH customer for over 10 years but the triple play package I was offered was too good to pass up, so I made the change. I'll be reasding more in the fourms but one thing I noticed and was dissappointed by was getting the NHL Center Ice package and then seeing that the feeds, except for the NHL HD channel, are all in SD. DISH's feeds were all in HD so I was wondering if anyone could commnet on how quickly FIOS upgrades channels to HD? Also, I found it irritating to see you could only make two Favorite lists while DISH let me make 4 I think. With so many channels, that seems like a strange limitation to me and I was wondering if more had been requested by FIOS customers to better manage sets of channels?
Thanks

salsaguy wrote:
I just signed up for Fios Extreme HD w/ Fios 25/25 Internet the other day.
My install is in March
I was a DirecTV subscriber since 2001 and have never had any issues w/ DTV.
Upgrading my internet from Verizon DSL 3 MB system
Crossing FIngers
I used Tivo DVR boxes I owned outright (no loan/borrow).
Im getting a Multi room DVR, DVR and HD Settop for 3 rooms
I have the link to do the DVR upgrade if the box I get on install isnt the new Motorolo 7232
Anything I should be worried about or prepare for?
   You can expect the internet speeds to usually exceed the limits, both up and down
   and the multi-room dvr is really awesome. Prepare to learn how to use the widgets to
   your benefit (traffic, weather, etc) - a nice feature that many overlook. Good luck!

New to FiOS - Set Top Box isn't showing time of day

I just had FiOS installed on multiple TV's HD and non-HD. All the set-top boxes don't show a time of day except the HD DVR. Is there a way to set the others up to show the time of day? If so, how?

The new HD STB's do no have a display at all. cannot get a clock on the QIP7100-2 STB's
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Error exists between keyboard and chair.

New to FIOS, several concerns

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