New to Levono - Thinking of a W-520

Hello,
I am new here, though I have read a lot of the community has to say concerning Levono, especially the W-520. The community seems to give unbiased straightforward opinions regarding Levono for which we are thankful.
We are considering the W-520 for our workplace. But, being new to Levono, we need some assistance:
1. We have noticed Levono's ranking go to the top recently. This gives a business some assurance(s) of the quality of the units they may be purchasing. However, machines have failures at times. As in most companies, our company needs dependable machines, so downtime is unacceptable ... reliability is King, etc.
For those of you that have had problems with your W-520s, how has Levono's technical support and warranty response been? Are they informed? Do they respond quickly? Do they commicate well? (we are considering the 4 year onsite warranty, etc.).
2. How much set-up does a Levono take upon delivery? My wife runs an Apple-Lab and actually just received another new MB-Pro. While our company's use requires a non-Mac environment, her new computer took about 30 minutes to set up. All the drivers were current, etc. How does Levono do on initial set-up? (of course personal software will add to this time, but is not part of our concerns ...). (looking for set-up time comparisons, not trying to start a Mac War, etc.).
3. Our company uses laptops 12-14 hours per day. Are there any special concerns concerning Levono when using their units this period of time? (we already are planning on extra batteries (though the majority of the time they will be plugged in) and have cooling units, etc.). 
4. Considering our usage, what is the life expectancy of a Levono W-520?
 I probably left some questions unaddressed, so if you think of something else your comments may be helpful. Thanks in advance for your assistance.
Sincerely,
Logos 

I just wanted to voice another opinion on how long these machines last. As a student I use my machines hard they get shoved into bags, knocked around, used in cars, plugged into unstable power sources, etc. My first machine suffered a cracked screen from being dropped, but I kept using it connected to an external monitor.
After close to two years, my T400 still looks and performs like new. I love my T420. I feel you can easily expect 4-5 years of useful life out of a ThinkPad. Some parts might wear out (keyboard, power brick, fans, battery, etc.) but they will be replaced under warranty. The machines are normally so durable that they will be running at the end of their practical lifespan.
Things you generally don't worry about with ThinkPads that are always problems on other machines -- hinges, thermal discoloration of the housing, warranties not worth the paper they are written on -- are not an issue.
When asking for help, post your question in the forum. Remember to include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help others with the same question in the future.
My TPs: Twist 2HU: i5-3317U Win 8 Pro, 4GB RAM 250GB Samsung 840 | T420 4177CTO: i5-2520M, HD+, Win 7 Pro x64, 8GB RAM, Optimus, 160GB Intel 320 SSD, Intel 6300 WiFi, BT 3.0 | T400 2764CTO: P8700, WXGA, Win 7 Ult x64, AMD 3470, 8GB RAM, 64GB Samsung SSD, BT, Intel 5300 WiFi | A20m 14.1" PIII 500 (retired). Monitors: 2x Dell U2211h IPS 100% sRGB calibrated w/ Spyder3.

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    Mikko777 wrote:PS:You produce a lot of text and welcome smile
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