New to this ipod lark and now it won't play!!!

i'm hoping that someone might be able to give me the idiot proof answer to my problem. my sister bought me a shuffle for a present and was assured it would be dead easy to use!!! She installed it and has copied a few cd's for me, the itunes thingy shows the tracks are supposedly on the ipod yet when its ejected/removed from the dock it wont play. ive tried resetting and restoring it several times to no avail, and ive checked it has the most recent update. the shuffle is charged, but shows orange and green sequential lights, which i'm assuming shouldn't happen?!!!
If anyone can help i would be very grateful.
Many Thanks

If the iPod shows up in iTunes, try using the Restore button on the iPod's iTunes pane.
If that does not work, try using the iPod Reset Utility.
http://support.apple.com/kb/HT1238

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