New to X1, some issues with DVR.

Question

Two questions, since Live Chat seemed to totally misunderstand me. Is there an X1 box that uses Component cables instead of HDMI?  To clarify further, the Red/Green/Blue wires for video.  I received my self-install kit today.  Tried hooking up the X1 DVR in the living room and it wouldn't register.  Put it in the bedroom, registered fine, plays TV fine.  I hooked up a smaller Pace box in the living room instead, and that too, registered and plays TV fine.  Trying to bring the DVR back to that room doesn't work.  Do the DVRs need stronger signal?Thanks.  Sorry for being brash, but chat support has really failed me time and time again.

Answer 1

Thanks again for the reply, Rick. I had to step out of the house for a little bit and came back home to a registration page on the RNG150N.  Thankfully, it's currently working with no trouble.  I haven't tried the DVR or On Demand yet, but live TV works, so I'm pleased. I think there may be some confusion with my last post, so I wanted to clarify a couple of things. I already scheduled the appointment, with the charge.  I did that prior to my last post. As far as the wiring goes, here's where I'm coming from:  The previous tenants in this unit did not have Comcast service.  I had three technicians out to my home trying to find a valid signal to work with.  Finally we found *something* but it wasn't enough to work with, so they set it up for construction.  This started on June 8th.  For three weeks while I waited for construction to come by, I had no internet, no TV. All the while, there was no communication from Comcast with any updates, and whenever I called them for an update, they had zero record of anything, wanted to set up new installs, and generally were useless.  In fact, I even had a representative tell me I was disconnected because of non-pay. Regardless, once construction wired the home with brand new wiring I figured I was in the clear.  I cannot stress this part enough.  I watched then bury a new line directly from the lockbox, climb up a ladder and fish it through my apartment wall.  I helped the guy fish the line through the closet in the bedroom.  Every single piece of wiring in my apartment is brand new.  Not used.  I can assure that 100%. What I can't guarantee is the rest of the building.  I have no idea what the status of the lockbox is, or if there's ingress in my building.  This is the frustrating part, because after watching these two really fantastic techs run brand new wiring, I was under the assumption that this would be ready to go and a very easy install.  So, when the sales rep, who was setting up my order for the third time, said I could have a tech for $100 or a self-install kit for $10, I figured hey - it's brand new wiring.  I should be fine, right? And then the boxes took over a week and a half to arrive, which builds on that frustration. So here we are.  And here I'm posting.   I hope that sheds a little light on my situation and where I'm coming from. But to answer your immediate question, yes.  Tech on Thursday, 9-11, charges or not. EDIT: Unrelated, when I scheduled the appointment with the rep at the walk-in, I found out that my modem isn't registered to my account.