New TouchSmart 300 internet is very slow

I have a new touchsmart 300 that hasn't been in use for more than a day. i've updated windows and hp software. the internet is incredibly slow and i don't know why. another computer runs fine on the same internet connection. any suggestions? thanks!

tylerdurden8us wrote:
I have a new touchsmart 300 that hasn't been in use for more than a day. i've updated windows and hp software. the internet is incredibly slow and i don't know why. another computer runs fine on the same internet connection. any suggestions? thanks!
Try moving the computer closer to the router or plugging in an ethernet,
also try Updating and reinstalling the network driver.
Check for viruses too, MBAM Home Page
I have more HP devices than you'd expect.
1 HP TouchPad 32 GB with Android
2 HP Touchsmarts (310-1000z and IQ527)
2 HP Printers (J6480 and J5750)
1 Laptop (HP DV6253CL)
Have at least some experience in each of those devices, and i'll do my best to help you.
Kudos if I helped!

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EtreCheck Report:
EtreCheck version: 1.9.11 (43) - report generated June 5, 2014 at 9:53:46 PM CDT
Hardware Information:
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          MacBook Pro - model: MacBookPro11,1
          1 2.6 GHz Intel Core i5 CPU: 2 cores
          8 GB RAM
Video Information:
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System Software:
          OS X 10.9.3 (13D65) - Uptime: 4 days 4:34:59
Disk Information:
          APPLE SSD SM0512F disk0 : (500.28 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    MacHD (disk0s2) / [Startup]: 499.42 GB (487.46 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Mac App Store and identified developers
User Login Items:
          None
Internet Plug-ins:
          Default Browser: Version: 537 - SDK 10.9
          QuickTime Plugin: Version: 7.7.3
Audio Plug-ins:
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          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
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               2%          hidd
               1%          Dock
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          66 MB          WindowServer
          49 MB          Finder
          41 MB          com.apple.WebKit.Networking
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Problem description:
I clicked on a link in a email from a hacked email account and since then my internet connection runs very slow at times. I am concerned that my iMac may be infected with some sort of Malware
EtreCheck version: 2.1.6 (109)
Report generated January 21, 2015 at 12:26:10 PM MST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Technical Specifications)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 1:8:36
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (398.65 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.filesecurity (12.7f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Support]
[loaded] com.symantec.kext.ips (3.9.2f1 - SDK 10.8) [Support]
[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) [Support]
Launch Agents: ℹ️
[running] com.brother.LOGINserver.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.symantec.errorreporter-periodicagent.plist [Support]
[loaded] com.symantec.nis.application.plist [Support]
[running] com.symantec.uiagent.application.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.fitbit.galileod.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[running] com.sec.faxdb.plist [Support]
[running] com.symantec.deepsight-extractor.plist [Support]
[loaded] com.symantec.errorreporter-periodic.plist [Support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Support]
[loaded] com.symantec.liveupdate.daemon.plist [Support]
[invalid?] com.symantec.MissedTasks.plist [Support]
[not loaded] com.symantec.nav.migrateqtf.plist [Support]
[invalid?] com.symantec.Sched501-1.plist [Support]
[running] com.symantec.sharedsettings.plist [Support]
[running] com.symantec.symdaemon.plist [Support]
[invalid?] com.symantec.symSchedDaemon.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.google.GoogleContactSyncAgent.plist [Support]
User Login Items: ℹ️
Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Support]
GarminGpsControl: Version: 2.9.3.0 Release [Support]
NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Support]
Safari Extensions: ℹ️
Norton Internet Security [Installed]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Norton\nQuickMenu [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 100.60 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 1.00 TB
Total number of backups: 15
Oldest backup: 2013-08-01 22:49:49 +0000
Last backup: 2014-11-06 19:34:10 +0000
Size of backup disk: Adequate
Backup size 1.00 TB > (Disk used 100.60 GB X 3)
Top Processes by CPU: ℹ️
      5% WindowServer
      1% Fitbit Connect Menubar Helper
      0% fontd
      0% AppleSpell
      0% launchservicesd
Top Processes by Memory: ℹ️
580 MB com.apple.dock.extra
322 MB SymDaemon
206 MB Google Chrome
168 MB spindump
155 MB mds_stores
Virtual Memory Information: ℹ️
7.46 GB Free RAM
2.59 GB Active RAM
1.51 GB Inactive RAM
1.05 GB Wired RAM
2.56 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Jan 21, 2015, 11:23:52 AM /Library/Logs/DiagnosticReports/rpcsvchost_2015-01-21-112352_[redacted].cpu_res ource.diag [Details]
Jan 21, 2015, 11:18:14 AM Self test - passed

New TouchSmart 300 internet is very slow

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