New update gave me an error and is making me restore itunes and it just freezes at the same place everytime

new apple update gave me an error yesterday and is making me restore itunes and it just freezes up at the same place everytime. I have checked for new updates on itunes and am running 11.1.2, restarted my computer 3 times and rebooted my iphone like 5 times and nothing new is happening.

You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808

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I'm relatively new to Mac and want to try and get the most out of the new MacBook Air.   My wife and I have been sharing the same Apple ID. We both have iPhones - she has a 5 and I've got a 4S.   We only have one copy of iTunes and we have been sharing t

I'm relatively new to Mac and want to try and get the most out of the new MacBook Air.
My wife and I have been sharing the same Apple ID. We both have iPhones - she has a 5 and I've got a 4S.
We only have one copy of iTunes and we have been sharing the account. (She doesn't really use the computer for anything beyond writing the odd weekend assignment.)
Would I be better off setting her up with her own and making her as a separate user on the computer? Would this require much work?
In recent times with updates, we have a few problems with the duplication of texts and that sort of thing. Both of our texts are stored on the computer and that sort of thing. Also, sometimes texts I send her are sent through to me from her, if that makes any sense.
Anyway, I don't really want to overly complicate matters when it comes to accounts etc, but I wanted to know if a fresh Apple ID would be the best thing or even a new user?
Any tips etc would be greatly appreciated
Thanks in advance
MacBook
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Your question is almost too much a personal one, begging the question "do we (husband and wife) feel comfy sharing one account on the Mac"   maybe thats why nobody answered you.
It doesnt complicate anything, but it adds steps for switching accounts on the Mac/ purchases etc. of course
since your question is mostly personal, ..I wont answer THAT part of it, but creating a new account is easy.....messing with switching back and forth is also a personal preference 'issue' as well.   I prefer to keep things simple, but...........you and yours, I dont know.......
http://support.apple.com/kb/PH11468

Hello !! Because if I talk daily to the dame Person for FaceTime and two are always in the same place, once day face time no prolem speak for another day and I have to use skype for error appearing face time ? Thanks for your answers.

Hello !! Because if I talk daily to the same Person for FaceTime and two are always in the same place, once day face time no prolem speak for another day and I have to use skype for error appearing face time ? Thanks for your answers.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

My ipad is flat and when I plug it in to charge it just repeatedly turns on and then turns off but isn't charging. I tried to plug into itunes but it just goes through the same ritual and can't maintain connection to itunes. What should I do ?

My ipad is flat and when I plug it in to charge it just repeatedly turns on and then turns off but isn't charging. I tried to plug into itunes but it just goes through the same ritual and can't maintain connection to itunes. What should I do ?

1. Reset iPad
2. Try another wall socket
3. Try another cable (make sure it's an original Apple cable)
4. Try another charger (make sure it's an original Apple charger)
5. Clean Lightning port with compress air or new paint brush

I have downloaded the new update for Firefox 3.6 and now cannot connect to the internet. I've checked my firewall and have uninstalled and reinstalled firefox, but nothing works.

After installing the new update for Firefox 3.6, no matter what I do, I cannot connect to the internet using Firefox. I can get on the internet using my other browsers (Google Chrome and Internet Explorer), so Firefox is the only one that doesn't work. I have already checked my firewall and have added and removed Firefox from my firewall to no avail. I've also already uninstalled and reinstalled Firefox, but so far it hasn't helped.

I have already tried removing firefox from my firewall. Even when I do that, my firewall doesn't detect firefox and prompt me to add it. And when I manually add it, it still doesn't work anyways. I've already tried the link as well, but it has been unhelpful. :/
I'm not sure if it matters, but a few weeks before this, I did download Microsoft Security Essentials.

Yesterday, I have installed the new update of Photoshop CC (2014) and now, Photoshop freezes. What 's the problem? My configuration: i7, ram 24 g, graphic card 3g

What's the problem?
There is a problem with the update.
I have uninstalled Photoshop CC (2014) and have reinstalled. Nothing.
Always the same problem!!!

Uninstall, use the cleaner tool, then try re-installing.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

When i sync my phone it goes through all the photo's then a window pops up which says that itunes has stopped working and the closes itunes down, i have tried syncing a few times and it just keeps doing the same but says windows MAY send a solution, help

i am getting really frustrated with syncing and updating my iphone, everytime i sync when the photo's have sunk a window pops up and says itunes has stopped working and closes the programme, it also says that windows may send me a solution but they never do !!!! please can someone help me

Hello Suzanne,
Thank you for providing the details of iTunes unexpectedly quitting. You have taken some really good troubleshooting steps already. I found an article with additional steps you can take to further isolate and troubleshoot an issue like the one you described:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have downloaded Word in icloud have opened a project named Recipes and added a recipe now I don't know how to write and save another recipe to the same place. I don't see anyway to save?

After using the Word in ICloud and creating a new project named recipes then putting a recipe in now I don't know how to add a new page with another recipe and save it to the same project the first one is in. I don't see any icon that will save?

Arlene83 wrote:
After using the Word in ICloud
There is no version of the Microsoft Word app available for iPad. What exactly do you mean here? What app are you talking about? And what is the tie-in to iCloud?

My old PC, when scrolling through bookmarks and clicking, would return to the same place when opening bookmarks again. My Mac, book marks always open at the top of the list. Can this be set like my PC?

The PC, (Sony Vaio) if i scrolled half way through my bookmarks and clicked on one, if i returned to bookmarks it would open in the same location from where i clicked previously.
The Mac, every time i open my bookmarks, it opens at the top of the list.
Can this be adjusted to work like my old PC?
Thank you.

Please see the Back button as depicted in this snapshot...
Thanks
Andaleeb

TS3694 I have the latest update on my iPad. when trying to do a restore iTunes is trying to give me the updat I already have.

I lost my play list, when trying to use Home Sharing, So I turned Home Sharing off and sync over WI-Fi off, and tried to sync my original play lists back. That did not work. So I decided to do a restore (I need to clean up anyway) I have the latest update for my iPad, but iTunes keeps trying to update my iPad and its taking up to 20 hours to do it, then it fails. This is very irritating seeing as I work with these products everyday as I am IT support for my company. I have tried different cables both USB and Ethernet and WI-Fi. I have tried each one of my computers that are authorized; laptop, mac book pro, and my PC. Please give me a solution.

Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
 Cheers, Tom

The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message

Hello,
Please help me figure this out. I'm very unhappy at the moment. I'm fustrated and don't have any idea how to revert to the original version before the update was done on iMovie 10. I NEVER hated APPLE until NOW!! I love APPLE products and apps so please help me stay in that mindset. So I worked on some movie projects when I got my macbook pro 6 months ago. I update reguarly. I saw the update prompt and honestly, I did not think I would have ANY issuess with opening my previous files that I created only a few months ago with this updated version.The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message and the iMovie app closes. Last night I saw the file and tried to open it but no luck. Error message came up again. I reboot and turned off my laptop for the evening and tried again just now but nothing!! I need that video. My job depends on it! I worked so hard on this wedding video and now it's lost and won't open. I work another job and don't have much time. I really don't want to start all over again. Please help me. Thanks so much for your assistance.
Fustrated APPLE customer
Jolly A. Rupp

I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
I am running Yosemitie on a iMac.
Paul

HT5654 Hi, I have tried to update my itunes the way i usualy would but this has not worked. I have uninstalled it and then reinstalled it and I am still having the same issue. It keep saying that there is an error with the apples mobile device.

Hi, i have tried to update itunes in the normal way as when i opened it, it said that there was an update available. However it would not let me saying that the was a mobile device error. I have unistalled and reinsatlled it and I am still getting the same error. Does anyone know how I can fix this?

You need to do as provided. If no change after restoring as a new iPhone or not from the backup, the iPhone has a hardware problem.

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. Why?

My mac hung up while installing an update. It took hours and still did not complete the update. I restarted my mac. Upon turning it back on, a wheel has been spinning on a grey screen. I tried to reinstall OS X from utilities, but encounter an error. What do I do?

Hey Manaskala,
First point of call on all grey screen issues is the following:
http://support.apple.com/kb/TS2570
Given this issue has appeared after a software update, I'd advise you do the following instead though:
1. Get an external hard drive, with enough space to put the entire hard drive of your Mac onto. Make sure you've safely copied any data you have off of it, as the next step will erase it.
2. In the recovery HD of your machine, use Disk Utility to format you EXTERNAL hard drive with the partition table as GUID, and the format as Mac OS Extended (Journaled).
3. Get out of Disk Utility, and click Reinstall Mac OS X.
4. When asked where, choose to install onto your external hard drive.
5. When the download and installation is complete, your Mac will reboot into a clean fresh setup screen. Make your user account an administrator, and make up a name and password; I use 'Test' and 'test'.
6. Your machine is now running from the external hard drive, not the internal hard drive, so don't be alarmed when you don't see your files.
7. Open the finder, you should see 'Macintosh HD' in the sidebar. This is the internal hard drive of your computer.
8. Open Macintosh HD, and copy out the following folders into a new folder on your desktop:
-Users.
-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the  menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the  and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine!

HT201210 I was backing up my iPad and it gave me an error and ever since my iPad is dead. It shows the iTunes icon on the screen with an image of a USB pointing to the iTunes image. I have tried to restore but it isn't working. I have the iPad 2. Please h

Hi, I was backing up my iPad 2 and it gave me an error message. Since then, my iPad has been dead or should I say, STUCK. The screen shows the iTunes image with an image of a USB cable under it with an arrow pointing towards the iTunes icon. I haven't been able to get it to unfreeze and when I connect it to iTunes, iTunes doesn't give me the option to Sync or Restore. It actually just goes into the iTunes Store section and I can't access the part I need. Please help! Thank You!!!!!

You may need to put the iPad in recovery mode to restore it.
http://support.apple.com/kb/HT1808

The new update gave my ipne 4s many problems! now apple says i have to pay $150 to get it fixed? That is not fair!!! please help!

Since the update my iPhone 4s started freezing and restarting by itself! I have done everything apple have told me to do. I restarted my phone like new restarted settings etc. And still its giving me the same problems.
I don't believe I have to pay that amount of money because the reason for these issues is the update apple sent !!!!
Please help!

If you actually have an iPhone 4S, and 'Apple' referenced a $150 fee (assuming U.S. dollars), then that's not right. Apple only charges $19 USD for troubleshooting assistance. If the device cannot be fixed by troubleshooting and it needs to be replaced, then the out-of-warranty fee may apply. For iPhone 4 and older, that's $149. For iPhone 4S, that's $199. For iPhone 5, 5C or 5S, that's $269. For iPhone 6, that's $299. For iPhone 6 Plus, that's $329.
You have either inaccurate information from Apple, or you weren't talking to Apple. What phone number did you call to talk to 'Apple'.

New update gave me an error and is making me restore itunes and it just freezes at the same place everytime

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