New user. cannot input start up code because keyboard will only let me use numbers only.  Since the code requires both numbers and letters, I'm not able to complete the code and install the program

I need to do the finial step to activate elements 12. For some reason my keyboard will not allow me to print letters, only numbers. Since the code that is required for the final step requires both numbers and letters I'm not able to complete .

If the code has letters it's not a serial number, but  a redemption code that you use to get a serial number:
Redemption Code Help

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