New User - First Zen Product - Freezing 4GB Zen V plus

I did my share of research before purchasing this product for my wife for X-mas. I did see some posts about the plyaer freezing, but most of what I saw required a reset, and then things were fine. Had I known freezing and locking up were as prevalent as it appears to be in this forum, I may have made a different choice, ugh. My wife is finally really enjoying this gift and of course today, feezes up and is not being correcting by resetting or connecting to a PC. I see many posts in here describing this problem, but no real solution. Is this a bug in the player, has anyone tried Formatting, and rebooting as described in the Troubleshooting section of this website?
Can this be sent to Creative to have their tech support try and resolve the issue? Seems like a lot of issues for a nearly $00 player, what are the rest of you with freezing problems doing, any solutions found yet, trying to get replacement player, etc?
Frustrated new member here, desperately trying to fix this for my wife. Thanks?Doug

I did my share of research before purchasing this product for my wife for X-mas. I did see some posts about the plyaer freezing, but most of what I saw required a reset, and then things were fine. Had I known freezing and locking up were as prevalent as it appears to be in this forum, I may have made a different choice, ugh. My wife is finally really enjoying this gift and of course today, feezes up and is not being correcting by resetting or connecting to a PC. I see many posts in here describing this problem, but no real solution. Is this a bug in the player, has anyone tried Formatting, and rebooting as described in the Troubleshooting section of this website?
Can this be sent to Creative to have their tech support try and resolve the issue? Seems like a lot of issues for a nearly $00 player, what are the rest of you with freezing problems doing, any solutions found yet, trying to get replacement player, etc?
Frustrated new member here, desperately trying to fix this for my wife. Thanks?Doug

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