New User Request cannot be submitted in GRC AC 10

Question

Hello Gurus,
We have configured GRC AC 10 along with workflows and for all scenarios things are working fine , except for "New User".
When we select
Request Type : New Request
Request for: Others
User : XYZ (This user is not present in "HR system(ERP system)", which is our data source for User search, user details & authentication)
and we select certain roles to be assigned to the user.
Then when we click "Submit Button" , it gives us an error , XYZ is not a valid User
In SPRO under CUP --> Maintain Provisioning Settings
For Global Provisioning under
"Create User if does not exist"
i have selected both "check boxes" for
1) For Change User Action
2) For Assign Role Action
Also in System Provisioning, i have ticket the option "create User".
Note: Under Data Source Configuration i have selected "End User Verification" as Yes.
Will you please provide your inputs on what could be the reason for getting this error .
Regards,
Victor

Answer 1

Hello Sabita!
Sabita Das wrote:
The system should validate in both cases whether User ID exists or not. It was working fine in AC 5.3 later patches.
If you want to validate against LDAP, SAP or other datasource, you should set this parameter to "YES", but in this case you have to make sure that the user exist there. If the parameter is set to "no", no validation takes place. If you want to create the user if the user doesn't exist in the "change account" request, you have another option to do it: Maintain Global Provisioning Settings --> Create User if does not exist
> In new account, we are able to create a request for a User ID which already exists.
This is not documented as a controlled in the parameter 2051. Is it a missing functionality??
Cheers,
Diego.
Edited by: Diego I. Yaryura on Feb 8, 2012 12:23 AM
Edited by: Diego I. Yaryura on Feb 8, 2012 12:26 AM