New users are not updated in Outlook address book (Offline)

Hi All,
We are having an Exchange 2010 environment. from few weeks we are experiencing this issue. When we create new user or change the name of a existing user, it is not updated in outlook address book. Can anyone help me to sort this issue?.
Regs,
Sachitha.

What is the Outlook client you are using? Is it 2003 or 2007+
You are right, you don;t have to update the OAB manually, the kind of issue you are facing is very know (As far as I experienced). After you update the OAB manually, check the issue and it should be fine.
After that create a Test User and check in Outlook if you see it populated.
Cheers,
Gulab Prasad
Technology Consultant
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

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On 10/15/2014 7:26 AM, SteffenMuch wrote:
>
> Hi,
>
> we did a update from 11.2.3 to 11.3.1 a few weeks ago. All works fine
> but there is one problem. A lot of users are not logged in to the ZAA.
> If i try to start a remote session with the username i get the message
> the user is not logged in to any device.
> If i connect me to the device and look at the ZAA the user is not logged
> in and i can not log in because i get the error message that the
> username or password is wrong.
>
> The solution is to go to the registry ->
> HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\ZenLgn\Hist ory\Cache\domain.local
> and i have to delete the user.
> After that the login works fine
> Sometimes i have to delete the user in this registry key too ->
> HKEY_LOCAL_MACHINE\SOFTWARE\Novell\ZCM\ZenLgn\Hist ory\CachedUserZenNames
>
> Is that a known bug? What can i do to solve that problem?
>
>
Going to Brainshare 2014?
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New users are not updated in Outlook address book (Offline)

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