NEW: V04 Error Code Support

If you get the V04 error message on BT Vision it means you may have a problem with your On Demand service. Slow broadband speed is usually the main cause.
Updated V04 error message support has now been launched to help with these problems, you can access this by clicking the link below. Follow the steps on screen to get advice on how to resolve:
Fixing V04 Errors on BT Vision
Check out this handy link for info and help with other BT Vision error codes
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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Hi Folks,
I am tidying up our sticky threads so have decided to archive a few more. The links of the Sticky threads that I am archiving can be found below, just encase you want to view these again.
New IP Channels - 28-02-2014
System update on June 23rd - Problems with accessing or playing on demand programmes - 20-06-2014
System update on June 24th - Problems playing On Demand programmes - 20-06-2014
Temporary issue with BBC iPlayer - Issue resolved - 21-07-2014
Problems receiving local TV Channels - 24-02-2014
Sky Sports 5 launch on Vision+ box - 11-08-2014
National Freeview Retune - 3rd September 2014 - ‎01-09-2014
BT Vision - Fresh New Look - 11-09-2014
ITV Retune on Monday 2nd February - 30-01-2015
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages

I cannot download the new update - Error code: 43

I cannot download the new update - Error code: 43 -- what does that mean?

Hi Arjun,
From the cc app the preferences option is greyed-out, so I'm not able to sign out and in... yes I'm aware I'm able to update from the app directly. The issue I found in the past is when I updated Lightroom from Lightroom itself, the cc app did not see it as being updated... still saw it as the earlier version. So the app said there was an update and I was trying to go into cc to perform the update instead of the app....
Would be interested in hearing more about the error 43 from Adobe...
I'm attaching two screen shots, one of the error and the second of the greyed-out preference option.
Thanks,
-Erik

Installing SQL Server 2012 on a new VM - Error Code 0x858C0017

TITLE: SQL Server Setup failure.
SQL Server Setup has encountered the following error:
The SQL Server product key is not valid. To proceed, re-enter the product key values from the Certificate of Authenticity (COA) or SQL Server packaging.
Error code 0x858C0017.
For help, click:
http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft%20SQL%20Server&EvtSrc=setup.rll&EvtID=50000&EvtType=0xFDC38F1F%25400x75B506EA%25401420%254023
BUTTONS:
OK
I am trying to create a new dev environment and I'm using VMware Player running Windows Server 2008R2 SP1. I am able to run through the setup checks but when I hit "Next" I receive the error above. Also, I am able to install this on my personal
computer - just not in my VM. Any way to solve this?
Thanks!
Edit: Just to clarify some things.
1) I am trying to install SQL Server 2012 Enterprise Edition.
2) I downloaded the .ISO file using my MSDN License and when I downloaded the file the text boxt next to it said that a product key was not required.
3) I went inside the setup directory and found the DefaultSetup.ini and there was a product key inside that has been confirmed by a rep to be a valid product key.

Hello,
Try using WinRAR to unzip the ISO file to a local drive and install from there. Please do not use WinZIP.
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com
I was also facing the same issue
TITLE: SQL Server Setup failure.
SQL Server Setup has encountered the following error:
The SQL Server product key is not valid. To proceed, re-enter the product key values from the Certificate of Authenticity (COA) or SQL Server packaging.
Error code 0x858C0017.
Earlier i used a different product to unzip the iso file.
Once i tried unzipping it using WINRAR, it worked. And installation went fine. Thanks Alberto

Fireworks from old Mac to a new one, error code 150:30

I bought a new Macbook Pro, after transferring all my programs, Fireworks will not open, the below error appears, I have re-started my computer a few times to no avail, any help?

Moving a library: Quick answer if you use iTunes' default preferences settings: Copy the entire iTunes folder (and in doing so all its sub-folders and files) intact to the other drive. Hold down the option (alt) key (shift on Windows) and open iTunes. At the prompt to create or choose a library choose the copied iTunes folder.
If this is to a new computer and you put the copied iTunes folder in the default location of Macintosh HD > Users > *User Name* > Music then you don't even need to start with the option key held down, iTunes will automatically look for it there. (Make sure there isn't anything already in the iTunes folder there that you want to keep since you will be replacing it with the one you are moving.)

Error Code 105

I am experencing problems with access to the internet (wireless). I can an error code of 105 which means
The wireless router/AP for your network is working, but your computer is not able to use an IP address to connect to the Internet. You will not be able to connect to the Internet, although you might be able to connect to your local network. Contact your network administrator or wireless router/AP installer for assistance.
The Internet website ping test determines if your computer is able to connect to the Internet using an internet IP address
I have followed all of the instructions concerning resetting the router, using the BT disc, changed the filters, tried connecting via wired cable etc etc. I've even plugged in an older router and laptop so I am convinced it is the server or a fault on the line. With some phone points the blue broadband light does not come on. I have managed now to get back on line but am not confident that come tomorrow I will not be faced with the same problem, resolution only seems to last the day. Has BT changed something?

I've had the same thing!
First started about 10 months ago, i was getting a V04 error code on my BT vision box, which apparently is a similar issue.
I cancelled my BT vision and BT kindly gave me my money back (although i am still in the process of claiming compensation through legal action).
Now though i get an error_105_code and it goes away once i reset the hub.
I do however have to reset the hub almost every day!!!! and sometimes i have to reset more than once, 5 times a day has been commonplace.
Bt have sent me a new hub, an engineer has been and changed the socket(only one i have) and they are adamant that there is no fault!
I'm convinced though that the V04 Vision fault and the current ongoing error_105_code fault are one and the same fault.
If you get any joy in finding out whats causing it please let me know. Oh and if anyone has any legal advice they can give me for free i would be very thankful.

Error 8062 when I try to copy or move files on my macbook: "This operation could not be completed because an unexpected error occurred (error code -8062)". Can even not install new software now!!

Since a few days when I try to copy or move files on my macbook, I often get an error message saying "This operation could not be completed because an unexpected error occured (error code -8062)". And then it just quits the copy or move.
I searched a lot on the internet, but only found solutions for cases you cannot empty the trash due to this issue.
I tried those solutions for my trash and that helped after some trying.
However, I still have the problem with copying and moving files.
I even cannot install new software now, as it has to copy itself to the programs-directory, and gives the same error-message.
Who can help me??
Cannot seem to find any info on it on the support-forums or elsewhere.
My user-account is administrator, I use a 13" Macbook Aluminium (Late 2008). Mac OS X 10.6.8 CPU 2Ghz Intel Core Duo, RAM: 4GB 1067 MHz DDR3.
Any help would be greatly appreciated...
Otto

Tips I received so far (thanks to A-Mac via Twitter http://www.a-mac.nl and Remco Kalf http://www.remcokalf.nl/)
- make sure you have at least 10% of your harddisk in free space (I had only 5%).
- do a PRAM-reset (http://support.apple.com/kb/ht1379)
- perform a hardware test (http://support.apple.com/kb/HT1509)
- make a complete backup (with for example Carbone Clone Copier, see http://www.bombich.com/)
- after complete backup: use diskwarrior (boot from Diskwarrior DVD, first perform diagnostics, then perform "Rebuild" which rebuilds your file directory).
So far I only cleared up some space on my HD, and already the problem occurs less.
Still, I will go through the other tips too.
(will post progress)

Hi i have an i phone 4 that unfortunately is just out of warranty, and when i plug it in to i tunes shows error code 9, i am due to buy a new phone and am looking at an i phone 5, can anyone advise me if the 5 is as unreliable and rubbish like the 4

Can anyone advise me i have an i phone 4 and unfortunately when i plug it in to I tunes its picked up by the lap top but when it goes to reload with the bar on the screen it goes off and all i get is error code 9, i have tried for weeks to fix this and get no were if even tried putting on new firm ware ect but still has nothing, the sync is all grey so i cant click that, basically its a black bit of platic ive got here not an iphone and unfortunately one that has ran out of warranty. I have recently started my own company and need 4 contract phone 1 for me and 3 for my staff, i no the i phone 5 is a new phone so no will be able to tell me if its going to be as useless or unreliable as my 4,my staff are telling me to got for the 5 but im woried about waisting my money, or could any one advise me on an alternative for my lads. Thanks

Pay no attention to iinami, the amount of replies to people saying their handsets must have been jailbroken everytime iTunes throws out an error is tremendous. (Clearly you don't need to have any real knowledge to get to level 3 on these forums, let's hope apple's geniuses know a lot more than some of their customers.)
http://support.apple.com/kb/TS3694
Solution below.
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

When i try to open photoshop this shows up Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16

i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank you

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

How can I resolve error code -54 in iTunes? I am using the latest iTunes. No new updates are available.

How can I resolve error code -54 in iTunes? I am using the latest iTunes. No new updates are available. I'm using iTunes 11.3 on a MacBook Pro, OS X 10.6.8. I can't save my library in iTunes, the message just keeps popping up.

From an OS9 reference, error -54 is a software lock on a file or a permissions error. (Although there is no formal list of OSX error code some of the old codes still apply to OSX .)
First, try simply restarting your computer.
Try quitting iTunes, then deleting the .xml (not .itl !) version of the library file in the iTunes folder (iTunes will generate a new one).
iTunes Library cannot be saved (Error -54) - https://discussions.apple.com/thread/1912814 - various things to try.
Unknown error (-54) while syncing ipod - https://discussions.apple.com/thread/1082953 - problem was locked files
Why does iTunes keep showing a -54 error when I sync my iPad? - https://discussions.apple.com/thread/3727114
Error -54 possibly related to Touch Copy - https://discussions.apple.com/thread/3727114 - cleared by deleting preferences on iPad.
iTunes: Missing folder or incorrect permissions may prevent authorization - http://support.apple.com/kb/ts1277
Troubleshooting permissions issues in Mac OS X - http://support.apple.com/kb/HT2963

I got a new 3gs a week ago and sync it with itunes which went ok. Today i tried to update from 4.2.2 to 4.2.3 and now itunes will not connect to my phone. I get error codes (6) or (14) depending on how i connect my phone

I have tried everything to sort this out, uninstalling itunes etc, running without antivirus/firewall on, updating firewall/anti virus, i have spent allday trying to sort this out. can anyone here be of asistance.

Try updating the iPhone on another computer or in another user acconut.
Apple has an article for specific error codes here -> http://support.apple.com/kb/TS3694
This device is not eligible for the requested build: Also sometimes displayed as an error 3194. If you receive this error, update to the latest version of iTunes. If you do have the latest version of iTunes, this can occur when you attempt to restore using an older .ipsw file. Try restoring in a new user to ensure that iTunes downloads a new IPSW. 3rd party security software or router security settings can also cause this issue, to resolve please follow Troubleshooting security software issues. Downgrading to a previous version of iOS is not supported.
WTH.

2012 New Cluster Adding A Storage Pool fails with Error Code 0x8007139F

Trying to setup a brand new cluster (first node) on Server 2012. Hardware passes cluster validation tests and consists of a dell 2950 with an MD1000 JBOD enclosure configured with a bunch of 7.2K RPM SAS and 15k SAS Drives. There is no RAID card or any other
storage fabric, just a SAS adapter and an external enclosure.
I can create a regular storage pool just fine and access it with no issues on the same box when I don't add it to the cluster. However when I try to add it to the cluster I keep getting these errors on adding a disk:
Error Code: 0x8007139F if I try to add a disk (The group or resource is not in the correct state to perform the requested operation)
When adding the Pool I get this error:
Error Code 0x80070016 The Device Does not recognize the command
Full Error on adding the pool
Cluster resource 'Cluster Pool 1' of type 'Storage Pool' in clustered role 'b645f6ed-38e4-11e2-93f4-001517b8960b' failed. The error code was '0x16' ('The device does not recognize the command.').
Based on the failure policies for the resource and role, the cluster service may try to bring the resource online on this node or move the group to another node of the cluster and then restart it. Check the resource and group state using Failover Cluster
Manager or the Get-ClusterResource Windows PowerShell cmdlet.
if I try to just add the raw disks to the storage -- without using a pool or anything - almost every one of them but one fails with incorrect function except for one (a 7.2K RPM SAS drive). I cannot see any difference between it and the other disks. Any
ideas? The error codes aren't anything helpful. I would imagine there's something in the drive configuration or hardware I am missing here I just don't know what considering the validation is passing and I am meeting the listed prerequisites.
If I can provide any more details that would assist please let me know. Kind of at a loss here.

Hi,
You mentioned you use Dell MD 1000 as storage, Dell MD 1000 is Direct Attached Storage (DAS)
Windows Server cluster do support DAS storage, Failover clusters include improvements to the way the cluster communicates with storage, improving the performance of a storage area network (SAN) or direct attached storage (DAS).
But the Raid controller PERC 5/6 in MD 1000 may not support cluster technology. I did find its official article, but I found its next generation MD 1200 use Raid controller PERC H 800 is still not support cluster technology.
You may contact Dell to check that.
For more information please refer to following MS articles:
Technical Guidebook for PowerVault MD1200 and MD 1220
http://www.dell.com/downloads/global/products/pvaul/en/storage-powervault-md12x0-technical-guidebook.pdf
Dell™ PERC 6/i, PERC 6/E and CERC 6/I User’s Guide
http://support.dell.com/support/edocs/storage/RAID/PERC6/en/PDF/en_ug.pdf
Hope this helps!
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TechNet Community Support

SOLVED !? Recovery. Your (new) PC needs to be repaired. Boot configuration error code 0x0000034

I booted my new-ish laptop and immediately got an EXTREMELY serious pre-boot error.
"Recovery. Your PC needs to be repaired. The boot configuration data is missing some required information. file:\BCD error code 0x0000034. ... press ESCAPE to go to (pre-)boot menu." (and laptop turns off after 20 secs)
After pressing ESC and getting the (pre-)boot menu, NOTHING I tried worked !! Tried several times.
I had to use a 6 inch e-reader to access the web. After a long long search and finding little of use, I found an obscure forum post that said to press 0 during the Toshiba pre-boot.
After a long wait. That gave me the Win 8.1 maintenance window. I followed the advanced options to auto-repair my laptop. After a long wait it told me:
"Could not repair PC" !!!???
I decided to click the reboot menu from this win 8.1 windows. It was basically my only option left.
After a long reboot, it seems to have worked !?? Some of my Win 8.1 settings have been lost AGAIN; e.g. task manager default viewing settings.
CONLUSIONS (brief):
- Not having a recovery USB
- Not having a recovery DVD (useless since Win 8.1 deactivated this)
- Not having the Win 8.1 install disk
- Not knowing the pre-boot press 0 key trick
- MAKE SURE you have a recovery USB for your system (cannot use a DVD on win 8.1)
- Don't believe Win 8.1 statements saying can't repair PC !!??
I never expected this from Toshiba and a non-cheap laptop.
Satellite P70-A PSPLPC-01Y007 Win 8.1 Purchased 3 months ago.
Solved!
Go to Solution.

Satellite E45t-A4300 part number PSUB2U-00K00P
Press f12 then advanced options, then Automatic repair or other options listed below:
From page 115 of your user manual-
Advanced options
Choosing this option presents you with another set of
options:
System Restore
❖ System Restore allows you to use a Restore point to
return the computer to a state at which it was performing
properly. Restore points are created:
❖ When new hardware or software is installed
❖ Manually by the user
System Image Recovery
Windows® will “Recover” the Operating system using a
specific image provided by the user.
116 If Something Goes Wrong
The Windows® operating system is not working
Automatic Repair
This feature automates the repair process. The Operating
System will automatically look for problems and repair them
if possible.
Command Prompt
The command prompt is a very powerful tool for advanced
users.
Startup Settings
In previous Operating Systems the majority of the options
found on this menu were available by pressing the F8 key
during the Windows® boot process:
❖ Enable low resolution video mode
Restarts Windows® using your current video driver at low
resolution. This allows you to reset your display settings
in the event they have been improperly set.
❖ Enable debugging mode
Starts Windows® in an advanced troubleshooting mode
❖ Enable boot logging
Creates a file that lists all the drivers that are installed
during startup
❖ Enable Safe Mode
Starts Windows® with a minimal set of drivers and
services. If the computer starts and runs in Safe Mode,
you will know the Operating System is most likely
working properly and that you should look to third-party
applications or drivers for the source of your problem.
❖ Disable driver signature enforcement
Allows drivers containing improper signatures to be
installed
❖ Disable early-launch anti-malware protection
Allows drivers to initialize without being measured by the
Anti-malware driver
❖ Disable automatic restart on system failure
Prevents Windows® from automatically restarting if an
error causes it to fail. Choose this option only if
Windows® is stuck in a loop where it fails, attempts to
restart, and fails again repeatedly.
Your support page is here - Support page
Your user guide is here - User guide
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

At first error code 205, Error code 1 when using new user profile

Hi,
I'm using Windows Professional 8.1 with CS6 installed.
I now decided for CC, but as many other users I'm not even able to install it!
On my admin account I get the error code 205 when trying to launch CreativeCloudSet-Up.exe.
I read lots of similar posts and tried everything I found, e.g. creating a new Windows admin user profile - this broughtt me just one step further as the installers quits a little bit later with another error code (1).
My PC is a Quad CPU with 2.4GHz, 8GB of RAM and a 512GB SSD - so technical limitations (as I figured out might be indicated by error code 1) shouldn't be an issue!
And it is not even possible to drop an Email to Adobe Support as there is only chat and phone from Mo-Fr 9-17h - this is ridiculous...
Anyway - why are there no more simple Download-Links for the Apps?
Obviously Adobe seems not to be able to provide working installers - this whole CC thing is absolutely crap as I'm not able to use it!
I'd really appreciate if someone who had/has the same problem(s) would come up with a solution - and please - no standard links to dummy Adobe support pages!
Thanks a lot in advance and best regards
Carsten

Error 205 is an network connectivity issue.
I guess you getting error message as "Installer Failed -Download appears to be corrupted (-60) "
The recommend solutions are provided in the below link :
https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Tips:
1)If you are using Wireless/Wifi Internet , try with Ethernet wired connection .
2)Disable FIrewall, if you are on office or managed corporate network, if it is not possible to disable Network FIrewall , try Adding ports list to network firewall Allow/Whitelist.
3)Check whether the LAN settings is set to detect settings Automatically.
4)Try with different Internet connection , possibly different Internet Service Provider.
If face same issue even using different Internet Service Provider connection , you may contact Adobe Support and inform them regarding the issue.
Because , it will be necessary to check log files like PDAPP , OOBELIB...etc
However , for time being , it is smart to install and use the Apps using alternative method .
There is a direct download links for all CC apps .
http://prodesigntools.com/adobe-cc-2014-direct-download-links.html
let me know if you need any help
Let me know if you are office network or any managed network , I will provide you list of Adobe ports .

Error code 3014 when updating new IOS

I tryed to update my iPhone 4s to the new software 6.0.1 this evening and now m iphone is a brick. I am unable to update

Error 3014 means the following:
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.
Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.
Here's the article containing the above: http://support.apple.com/kb/TS3694

I have recently restored everything on my iMac after getting a new hard drive. When i try to use Elements, i get the following error code ERROR 150:30. Any ideas?

I have recently restored everything on my iMac after getting a new hard drive. When i try to use Elements, i get the following error code ERROR 150:30. Any ideas?

Did you use migration assistant to copy over programs, documents, and settings? You can't do that with PSE. Elements is not a tidy package in accordance with the apple developer guidelines. The installer strews stuff all of your hard drive in place the migration assistant isn't programmed to look and you can never hope to find all h the bits. You must always install PSE from scratch on a new machine. By attempting to copy it you have made a lot of trouble for yourself.
You will need to download and run this:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and then you can go around and manually remove what you can reach. Look in applications, your hard drive>library>application support>adobe, your username>library>preferences. In the user library also delete any saved application states for PSE.
Then you can reinstall from scratch.

NEW: V04 Error Code Support

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