New v7 installation cannot access any help/online features via photoshop

Hi, have just bought new version 7, and having problems when trying to access help, on line support, photoshop elements online and one line learning resources. any online access automatically opens up MS Word 2007 (have Office 2007) which then just shows the hyperlinks via a word doc.
I have reinstalled 3 times, each time, complete uninstall, cleared rubbish bin, registry and temp files etc plus rebooted computer after each installation. I have also shut off nortons virus and firewall before installation. Also followed putting full file installation onto desktop and install from that, again to no change in my access. This is annoying as I would like to have direct access to the help files, and online learning.
Even when the first screen pops up giving you the options to go to organizer, edit etc, anything I click on that will not open any internet web based access.
I am using a fairly new laptop, only a few months old, has Visa Home Premium, Internet Explorer V 7.0.6 and I generally keep everything up to date with updates but confused by this problem.
Any suggestions on the problem would be great. I am a registered user and own all the disc's this was not a download of the program. Have not had this problem before with any versions, including from Version 1.
Ailsa

I wonder if this Adobe tech note applies:
http://go.adobe.com/kb/ts_kb409025_en-us
It describes the situation in which the Windows registry settings for the HTTP protocol are damaged, so PSE doesn't know which browser to open when it tries to do some Web operation (such as opening online Help). It seems similar to your situation -- it appears that perhaps somehow Word has been configured as the "browser" on your system!
Since this involves modifying the registry for a core part of your system (handling HTTP), I'd follow the instructions extremely carefully (they included making a backup of the registry). Better set a Windows restore point before undertaking this.

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New v7 installation cannot access any help/online features via photoshop

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