New version crashes
since downloading the new version i have not ben able to play ANY facebook game as the minute i click on the link and it starts to open, it crashes, i WANT the old version back
If you are getting a blue screen stop, it would help if you could post the exact error message. It should be some sort of numbers and text -
0x(zeros/letters/numbers) (CAPSANDUNDERSCORES)
For example:
Stop 0x05 (INVALIDPROCESS_ATTACHATTEMPT)
*Also is a file name mentioned in the error message? If so give the exact file name*
if you're not seeing a blue screen (or just a flash of one), you can use this technique to make hidden blue screens appear:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Settings" button in the "Startup and Recovery" section
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
Katrina's link on stop messages is a good one.
Similar Messages
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New version crashes without opening (3.6) old version still runs (3.0)
I had been running version 3.o and had no problems..but anytime I upgrade to versions 3.5 or 3.6 it crashes before opening..the same happens in safe mode. It only opened one time and it was very briefly..soon as i installed the new adobe flash that was when it crashed and I can't get it back..I went back to version 3.0 and everything is working again..please help
I still have the same issue..I did a complete uninstall and then reinstalled the new version like you said and it crashes before firefox even opens
Here is my new crash report: bp-ac1b9a7d-af3a-4f89-a703-6e30c2101010 -
Itunes NEW VERSION gives me bluescreens and crashed my computer now.. WHY?
If you are getting a blue screen stop, it would help if you could post the exact error message. It should be some sort of numbers and text -
0x(zeros/letters/numbers) (CAPSANDUNDERSCORES)
For example:
Stop 0x05 (INVALIDPROCESS_ATTACHATTEMPT)
*Also is a file name mentioned in the error message? If so give the exact file name*
if you're not seeing a blue screen (or just a flash of one), you can use this technique to make hidden blue screens appear:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Settings" button in the "Startup and Recovery" section
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
Katrina's link on stop messages is a good one. -
New version crashes in email apps can not attach anything
I have always used firefox. I downloaded the new version and now when I go to attach a file to an email, at comcast, gmail or any other I get the message that firefox has a problem and must close, or restore. I rebooted several times restarted many times but nothing works. I even did a restore on my computer. How can I get back to an earlier version to see if 7 is the issue.
Since the problem appears to be system-wide, proceed as follows.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with the computer:
About the Mac OS X 10.4.9 Combo Update
Mac OS X 10.4.9 Combo Update for PowerPC
Mac OS X 10.4.9 Combo Update for Intel
After installing the Combo Update, the computer may restart twice and the first restart may take several minutes. This is normal.
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
New version crash when opened 4 or more tabs, high mem Usage!!
This happened after i update firefox newest update about 2 week ago, when i opened 4 tabs or more after several times firefox freeze then continue, after that crash and and message appear contact microsoft not monzilla, i think my sytem error so i reinstall my windows and download new firefox, but still crash... i checked mem Usage is very high, it's never happened at older version even i opened 7 or 8 tabs, so please fix it at next version.. for info i use old P4 with 256mb mem and windowsXp sp2 system ... no viruses on my PC because protect by Kapersky and AVG and fresh after reinstall !!
== This happened ==
Every time Firefox opened
== Opened 4 or more tabs256 MB RAM is very low. Add some if you can; RAM is really not very expensive.
My P4 XP system (with 1.5GB RAM) routinely shows Firefox running 150-200 MB of usage with 20 or so tabs (no active content like Flash running). With only 256 MB, your system is using the swap file (aka, virtual memory, in the form of hard drive file) and slowing your system down.
AVG Safe Search has recently been linked to high high CPU usage and crashes in Firefox. See:
http://support.mozilla.com/tiki-view_forum_thread.php?comments_parentId=656957&forumId=1
http://support.mozilla.com/en-US/kb/Firefox+crashes+due+to+AVG+SafeSearch
http://support.mozilla.com/en-US/kb/Controlling+AVG+Firefox+add-ons
NOTE: Upgrade to XP SP3; support for SP2 ending very soon. -
My Mozzilla crashed: "We're Sorry....Firefox had a problem..." I download the new version and it is still giving me the crash report.
I tried to loading in "safe mode" but I still could not open Firefox.
I never received a crash i.d.It is possible that there is a problem with the files [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
Delete [http://kb.mozillazine.org/sessionstore.js sessionstore.js] and sessionstore.bak in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
* Help > Troubleshooting Information > Profile Directory: Open Containing Folder
If you see files sessionstore-##.js with a number in the left part of the name like sessionstore-1.js then delete those as well.
Deleting sessionstore.js will cause App Tabs and Tab Groups to get lost, so you will have to create them again (make a note).
See:
* http://kb.mozillazine.org/Session_Restore -
I had backed up my I-tunes files to an external hard drive but after my computer crashed and I restored it when I try to reload from the hard drive the message comes up ""I-tunes files cannot be read because it was created by a newer version of I-tunes". Help Please
Upgrade the version of itunes on the new computer
Itunes.com for free download.
Peace -
Everything was ok until early last week when Firefox kept on and on crashing. I downloaded the new version on Saturday and all was fine until I switched on on Sunday and nothing, zilch. Opened in internet explorer and all was OK so knew it had to be Firefox. I disabled my Firewall and all came on perfectly, as soon as firewall goes on again Firefox goes off. I have now done a system restore back thingy (I'm sure you know what I mean!!) to before the download and am now having to put up with it crashing when it feels like it. Also very slow and sticky. I am working on Windows 7 if this helps.
If this cannot be resolved satisfactorily I will change to Safari or Internet Explorer as this is not the first problems I have had with Firefox.A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes -
My Firefox crashed. I got Mozilla Crash Reporter. It refused to reopen no matter how often I tried or re-booted. It continued to try to restore Tabs. So I used MS Control Panel Add/Delete Programs. I deleted it and then used Chrome to download a new version. But it continues to try to reopen tabs. I love Firefox in spite of it's repeated crashing .... often when I am saving pictures to my hard drive. I love the add-ons and extensions. How do I get around it's effort to restore Tabs? How do I get it to open? I don't care about the Tabs. My Thunderbird email address is [email protected] My OS is MS Windows XP. Please help, Gary
== Crash ID(s) ==
no ID given
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4Sometimes the Firefox window gets "off screen" somehow. You often can force it to appear on the screen by right-clicking the little thumbnail image above the Taskbar and choosing Maximize. Does that work?
One possible cause for this is that the file which stores window sizes and positions has become corrupted.
'''Method #1:''' ''If you can get a maximized window:''
Open your current Firefox settings (AKA Firefox profile) folder using either
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
* "3-bar" menu button > "power" button
* (menu bar) File > Exit
Pause while Firefox finishes its cleanup, then rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again?
'''Method #2:''' ''If you cannot get a Firefox window at all:''
Shut down Firefox by right-clicking the taskbar icon > Close All Windows.
Using the Run dialog (windows key + R) or the Start menu search bar (or in Windows 8 maybe the charms bar search bar?) type or paste the following and press Enter to drill down to the Profiles folder:
%APPDATA%\Mozilla\Firefox\Profiles
Here you may see one folder -- in which case, double-click into that -- or more than one folder -- in which case, double-click into what looks like the most recently updated.
Scroll down and rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again? -
I had my itunes account on my laptop which has since crashed. I had to buy a new computer and iinstall the new version of itunes. It did not pull up any of my information with music library, etc. Does anyone know how to transfer existing music from my itunes account for my ipod to my iphone?
thanksSome of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797 -
my computer crashed so i had to reformat, but the only problem is i lost my old itunes account, had to download new version. Now i have an ipod full of music but how can i place all my music I have on the ipod into my new itunes account??
Not if you first do a sync and have iTunes make a backup. However, if your only copy of the iTunes data is in the Touch, then you need to first copy the data to a new iTunes Library using third-party software such as Phone To Mac.
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After having a hard drive crash, I've reloaded Windows 7 and all of my applications on a new hard drive. I have also downloaded and installed a new version of iTunes on my computer. I now want to restore all of my iTunes tracks, videos, movies, books, podcasts and all my playlists into the new version of iTunes from a back up of all of my previous hard drive before it crashed. I have tried importing the data but iTunes drops all kinds of data (artist names, album names, track number, etc.) and have to now manually go through all of my iTunes data (18,000 tracks) to restore the data. The data consists of a combination of purchased tracks (approx. 6,000) and my own personal CDs copied into iTunes. I need help badly here as I'm lost on how to proceed. Thanks.
Hi Toboggan,
If you are looking to restore your iTunes data from a backup, you may find the following article useful (while it is focused on moving between computers, many of the steps should also apply to your situation):
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Regards,
- Brenden -
I have a MAC: 2006, but intel Core Duo; version 10.4.11
I have had some difficulties with my Firefox recently: crashing occasionally, not always loading a page on the first try, saved e-mails or passwords working off and on. I trashed my current version of Firefox (I was told by my tech guys to uninstall it and download a new version, but I couldn't find an uninstall package for mozilla, so I dragged it to the Trash) and I uninstalled flip4MAC, too. I tried to download version 4, but my system could not run it, so I downloaded 3. 16. 12 - it worked really great for a while, but then started to revert to its old problems and my tech guys said I might not have done a complete uninstall- I am a bit of a techno-peasant, so I may have not done it properly. In the meantime, I upgraded my Internet service with Bell and was going to download Snow Leopard- I have Tiger- to see if that helped, but after the upgrade, Mozilla won't even open at all; the window comes up with a tab that says "restore session" and it freezes immediately and then closes with a crash report and an icon in the apps bar called "Crash Reporter." I have copied the incident report and am including it with this email. Bell tech support says it is not their issue, it's mine, which I think is probably correct, but why did it completely crash after the upgrade?
I did go on Mozilla Firefox's website for support through Safari, and tried all the suggestions, but Safari's Mozilla Firefox only displays the search bar and not the address bar, so I used the tip to got ''library/,'' etc to get the crash i.d. I was able to get the i.d., but when I typed in the url with my crash id, I got an error message: File not Found. I tried it more than once, so I copied it from one of the reports sent to you guys and I only hope that you are able to use the crash info I submitted below (after Trouble shooting info).We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
running windows vista prem. every time i try and down load the new version of itunes to laptop the net crashes when instalation is complete.
Unable to conect to the net and so unable to sync new ipod touch i then run a system restore.Then try and install itunes again . same thing happenes again
Any help pleaseThere's a good guide here on how to roll back to 10.7 https://discussions.apple.com/thread/4559563?tstart=0
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my computer crashed and I had to re load my operation system. now, when I try to open my itunes all I get is a message that says "can not be read because itunes was created by a newer version" what does that mean and how do I correct it. I need my music back!
As iTunes is uopgraded the newer versions require that the iTunes database be upgraded to match. It sounds like you now have an older version of the sftware attempting to load an upgraded library which it can't do.
What version of OS X are you running?
What version of iTunes are you currently running?
What versions were you running when your system crashed?
Allan
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