New version Creative Cloud doesn't download updates

A newly installed version of Creative Cloud doesn't download updates. It says to check firewall settings, but I've no idea what to check for??? I used to work just fine. I'm on a windows 8.1 laptop.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Photoshop cc 2014 trial version creative cloud doesn't open, code error:213:19, anybody can help me please ??

help me please.... i need use photoshop now... but it doesn't open .... said i have to restart my pc ....and i did it..... but it doesn't work at all

Photoshop: Basic Troubleshooting steps to fix most issues
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I am new to Creative cloud. I cannot update applications. I keep getting message update failed..anyone help me please

Does anyone know why I cannot update cc applications. I keep getting message Update Failed!

Without proper system information and the exact error message and code nobody can say much.
Mylenium

Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.

Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
Rick

Hi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena

I've downloaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

I've down loaded the new version according to Creative Cloud but when I try to launch the app the window appears saying there is a new version, so I click on download now and it crashes. What's happening and what should I do? Thanks.

Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
Todd
Todd McVey
Art Direction
201-723-0104
[email protected]
www.toddmcvey.com
@mctwitthis

When i want to download the test version of CC, creative cloud doesn't find the file. Always search

When i want to download the test version of CC, creative cloud doesn't find the file. Always searching, what do i do?

Hi clemdef,
Change your browser and try again. Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html for download issues.
You may even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html .
Kindly follow the very important instructions before download.
Regards,
Romit Sinha

I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

I have Creative Cloud and just downloaded Ae... but it is version CS6... not CC2014.1 . Any idea why the download is for an older version?

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

Creative Cloud is requiring an update. However, nothing is downloading.

Creative Cloud is requiring an update in order to download a trial version of Illustrator. However, nothing is downloading on the update.

Hi gcmonahan,
Kindly uninstall and re-install Creative Cloud app via: Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini

New to creative cloud. Downloaded a trial but am struggling to work my way around it. Is Photoshop CC 2014 the same as Photoshop CS6?

New to creative cloud. Downloaded a trial but am struggling to work my way around it. Is Photoshop CC 2014 the same as Photoshop CS6?

yes the creative cloud Photoshop cc 2014 is the latest and the current version of the Photoshop

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD THE TRIAL VERSION OF ILLUSTRATOR. HOW DO I DO THIS?

I DOWNLOADED CREATIVE CLOUD, BUT CANNOT DOWNLOAD TRIAL VERSION OF ILLUSTRATOR, EVERYTIME I TRY IT JUST DOWNLOADS ANOTHER CREATIVE CLOUD. HOW DO I DO THIS?

Carole,
I believe it should be included in the download, but you may ask further in the CC forum area:
http://forums.adobe.com/community/creative_cloud

I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

I'm having problem downloading the complete suit. Only 41% has downloaded and it says this "Creative Cloud desktop failed to update.(Error code: 50) Contact Customer Support

Meresianak73703965 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page?

Why doesn't Edge Animate show up in my 30 day free Creative Cloud membership apps download page? I subscribed to the 30 day free Creative Cloud membership just yesterday.
Please help.

Could it be that you are running Windows XP? I believe there is some automatic detection of the operating system you are running, and if it is not supported by the application, it does not show up on the download page.

Creative Cloud has been downloaded but is showing a blank sheet and turning wheel when trying to download Photoshop test version ..

Creative Cloud has been downloaded but is showing a blank sheet and turning wheel when trying to download Photoshop test version ..?? Whats wrong?

follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

My IPAD won't accept my wi-fi password. I have tried resetting all settings and network settings but still won't accept it. Can't download to new version of IOS either, says software update server could not be contacted.

my IPAD won't accept my wi-fi password. I have tried resetting all settings and network settings but still won't accept it. Can't download to new version of IOS either, says software update server could not be contacted.

Yes I have put in the correct password, its all numbers so can't get it wrong really.
It has connected before as has my iPod and that won't connect either. I have checked that they aren't on the blocked list of the wi fi. Managed to download the new version of iOS and that hasn't made a difference.
I have the wi fi plugged directly into the computer rather than the booster hub as the computer won't connect to it when its in the hub. I did get the iPad to connect to the internet when it twas in the hub but once I upgraded the iOS it won't accept the wifi password in the hub either.

New version Creative Cloud doesn't download updates

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