New video blog: Address Validation and Duplicate Check in IC

Hello Everyone,
Here is a short video discussing "Address Validation and Duplicate Check in the Interaction Center" for CRM 7.0 from Renee Wilhelm of SAP product management.
[http://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/70e18a60-efc9-2c10-01ae-c4626f673a53]
Best regards,
John
P.S. Please share your thoughts, ideas, or concerns! Thank you.

Hi,
in the video, you say that the user (logged into the system as IC Agent), can choose to merge the BPs once identified that a duplication exists.
By the way, into SAP OSS note "1565230 - dump after merging of BPs in IC webclient" it is written that it is not supported to integrate Business partner merge functionality to IC webclient.
Here below, an extract from the Note:
Reason and Prerequisites:
It is not supported to integrate Business partner merge functionality to IC webclient. Technically after the merging of Businss partners, the buffers of business transaction will be initalized at API layer directly, instead of by Genil layer. It is not possible to synchronize the buffer to BOL layer. Once you access to the business transaction which has been initialized during the merging of Business partners, the dump will occur.
Solution:
It is required to move the functionality to the business roles for
backoffice scenario, for example, SALESPRO etc.
What do you think about? Am I missing something?
Thanks in advance and Best Regards,
Andrea

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New video blog: Address Validation and Duplicate Check in IC

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