New Wifi home hub keeps dropping

Hi I've recently received a new wifi hub as the old one was faulty.
Speeds in every room are great 20-30Mb but the signal is dropping every 5-6 minutes consistently ? Also my direct speed through my PC has dropped from a consistent 72 to 48? Any ideas?
Have I been capped?

How to turn off "Smart Set Up"
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
How to change wireless channels on the Homehub.
http://bt.custhelp.com/app/answers/detail/a_id/14094/c/345
It may be that your line has had DLM (Dynamic Line Management) kick in and slow your speeds down if it saw a fault/problem on your line. If the problem has been resolved DLM will slowly raise the speed back up. This is an automated process and can but not necessarily will take up to two or three weeks.

Similar Messages

  • Home Hub keep dropping the connection

    Hi, getting rather fed up with this now,  i have a HH2 and phoned BT and spoke to someone in India he tested what he could and decided to send me another Home Hub 2.0.
    In the mean time i changed all the filters on the sky tv and the land line socket, got new HH and fitted it, went to change setting and password and it dropped out, so i did this again and again and again and well you get the idea, same old problem different day, i do downloads and leave the computer on of a night and in the morning i have no connection, not just once but all the time, during the day at anytime i get drop outs frequently and its really gets on my nerves resetting the poxy hub
    Any ideas?.....thanks
    Daf

    Hi, i ran the test and its asking me this
    Go to the start menu, click Settings, Control Panel and the Network Connections folder.
    Select the Connection that you use to connect to your ISP.
    Change the Username to: speedtest@speedtest_domain and blank the Password.
    Set this connection as your default and click Ok.
    Double click the connection and wait for the message "Connected".
    Once this has successfully Connected, click the button below:
    I havent got a clue what its on about and i tried, since i posted i have had to reboot the hub 3 times today, not good at all, since i came from a ISP that was better than what im getting and cheaper!
    I am on a wireless Belkin N
    Im sorry i cant do what the computer is asking as i dont know how, if you can bare with me and list in laymens turns i might be able to do it?
    Thanks for your time, shame BT cant come round and sort the mess out ...pigs may fly

  • Wi Fi Light On Home Hub Keeps dropping

    I know this subject comes up every now and again but my Blue Wi Fi Light keeps going out every couple of minutes which is causing all my wireless devices to lose connection (very frustrating).
    I've tried changing channels and turning everything on and off but could it be a problem that is beyond my powers to resolve?
    I hope someone can help,
    Phil

    There are 13 channels to choose from, if you disable smart wireless.
    Smart wireless ony checks channels 1, 6, and 11.  These are quite often in use, which is why it keeps retrying them.
    See http://bt.custhelp.com/app/answers/detail/a_id/14094/kw/change%20wireless%20channel/c/346,407,410
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Printer will not connect to new BT Home Hub 5

    Hello all
    I have just received a new BT home hub 5. I am using an Apple Mac Pro which has connected fine to the new home hub but my printer won't connect via wireless. The printer advises me to "Press WPS button on router to connect" which I am doing; the printer then tries to connect but comes back with an error after 2 minutes saying "WPS error. Press ok to retry".
    (Note: I previously had a BT home hub 3 which was connected successfully to the same printer).
    I would appreciate any advice as this is driving me mad trying to get it to recognise the new router.  (I am unable to manually select the network and input the pass key as there is no option in the LED window to choose network.)

    Hi @RuthKJ 
    Instead of using the WPS method to connect the printer to your new router let's try the following steps;
     I use this method for iPads, iPhones and other devices that do not have software.
    Restore the network defaults on the printer by pushing the wireless button, going to settings, and then restore defaults. The wireless button should then start flashing, this means it is now in autowireless mode.
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    Load up the Embedded Web Server (EWS) in the browser on your mobile device. The default IP for autowireless is 192.168.223.1.
    Go to the network tab along the top of the EWS.
    Click on Wireless Setup Wizard along the left hand side to begin configuring the printer.
    You have now completed the Wireless configuration, follow the next 3 steps to start printing.
    The blue wireless light will go solid, put the Mac back on your own network.
    Add the printer to the System Preferences.
    Print 
    Please let me know if this resolves the issue. I look forward to hear from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Why Does Home Sharing keep dropping out?

    Hi,
    I recently got an apple TV and I'm very happy with it. However one irritating thing is that the Home Sharing in itunes keeps dropping out. So I sit down comfortably in my armchair, ready to watch one of my home movies that I have in itunes movies on the computer, and go to select it and 'nothing'. I have to drag myself upstairs, open itunes, disconnect home sharing and then reconnect home sharing and then everything is fine.
    It's not a huge deal but rather irritating. Can anyone tell me how I can prevent this disonnect of home sgaring from happening?
    Thanks,
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    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first.

  • Bt infinity - home hub 5 - dropping connection

    Ok guys, might be a difficult one for you here.
    I have had infinity installed since October. I have always suffered from drop outs in my connection.
    What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
    Router logs show something for the disconnection, but no info really.
    I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
    I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
    Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
    Cheers guys

    The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
    This is what my log looked like during brief disconnect
    18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
    18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
    18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
    18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
    18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
    18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
    18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
    18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
    18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
    18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
    18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
    18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
    18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
    18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
    18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
    18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
    18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
    18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
    18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
    18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
    18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
    18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-​-​>109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
    18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
    18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254-​>224.0.0.22 on ptm0.101)
    I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
    I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

  • Home hub keeps disconnecting and connecting to BTW...

    This only appears to be happeneing on my windows 7 desktop computer. None of my other deviices have a problem. However with the desktop every so often the connection will be dropped from BTHub3 and it will instead try to connect to BTWiFi. I have no idea why. Can anyone please help.

    There is a guide to wireless connection issues here.
    Wireless problems and things you can try, to resolve them
    The other issue about BT wifi is covered here.
    My computer connects to BT Wi-fi, Openzone or BT FON instead of my BT Home Hub
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)

    In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
    Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
    At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
    In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
    We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
    So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
    Thanks!

    Hi @Capers2 ,
    I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
    Thank you for providing that detailed information.
    If the network name has any spaces or special characters, the printer may not recognize it.
    The printer is only capable of sending/receiving in the 2.4 ghz band.
    If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
    The WPA key setting needs to be on AES to work correctly not TKIP.
    Multi casting needs to be turned on.
    Firewall on router has to have open ports for printer.
    If you have Mac Filtering you need to give printer hardware address from Configuration page.
    You might need to contact your router company for further assistance to check those settings.
    I would reset the printer first to clear out any previous network settings.
    Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
    Print out a configuration report and make sure the SSID and IP address are cleared.
    Printing a Configuration Page.
    The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
    Disconnect the USB cable.
    Remove any printer software by following these steps:
    Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
    The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
    Right click and delete any entries for the Laserjet in the Devices and Printers Window.
    Run the uninstall from the CD.
    Press the Windows key and the X key together. and select File Explorer, right click the CD for the
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    Connect the printer to the router with a Ethernet cable.
    Wait about 1 minute and the printer should have a valid IP address.
    Print the configuration page to get the printer's IP address to configure the Wireless.
    Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
    Setup the wireless through here now.
    Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
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    Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
    Run the installation again.
    If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
    Test the printer.
    If there is anything else I can help you with, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Infinity home hub 5 dropping

    For about 2 weeks now my infinity home hub 5 keeps resetting itself.
    This is getting progressively worse. I'm at the stage now where it's happening every couple of minutes.

    you must have marked it solved  go to my post which is marked as solution and then options and you be able to unmark the solved marker
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Home Hub 4 dropping connection

    Hello - I hope someone can help
    I have had repeated problems with broadband over several months - even changing supplier to BT - no difference. I have renewed wiring, changed telephone sets, filters - the lot and are now using the BT Home Hub 4. This has now been connected to the test socket for a couple of weeks now and it is still dropping connection on a regular basis. I reported a fault with a noisy line a couple of weeks ago and it seemed to briefly resolve itself.
    I have tried to log an issue with BT but the line test shows no fault. The broadband speed test is about right for our location too.
    At the end of my tether now and looking for any more help before biting the bullet and risking a £130 bill for an engineer to check the line. I have a hunch it is the main BT socket itself. Any ideas ?
    Cheers
    Jim

    Hi Welcome to the community forums
    Have you tried the quiet line test dial 17070 option 2 if any noise is heard this needs reporting to BT Faults on 151 with no mention of broadband in the call once resolved your broaband will start to improve
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • IChat & New BT Home Hub

    Had the old white BT Home Hub and iChat was working fine but I have just received the newer faster better hub and I get the following message :-
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    OS Version: 10.5.5 (Build 9F33)
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    2008-12-15 17:18:53 +0000: 0x10106110: State change from AVChatStateWaiting to AVChatStateConnecting.
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    [SIPConnectIPPort failed]
    32.236204 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    39.237525 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
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    6.106391 @Video Conference/VCInitiateConference.m:1583 type=2 (00000000/0)
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    17.204781 @Video Conference/VCInitiateConference.m:1702 type=2 (00000000/0)
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    [INVITE sip:user@rip:16402 SIP/2.0
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    Max-Forwards: 70
    To: "u0" <sip:user@rip:16402>
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    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 714
    v=0
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    s=0
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    b=AS:2147483647
    t=0 0
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    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
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    a=rtpID:3695289008
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    a=rtcp:16402
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
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    I haven't put the whole message on as it goes on a bit and repeats itself. I get the idea that there's a problem with some ports. I didn't have to make any changes to the old hub but could do with some help in setting up the new hub.
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    Check to see if this one blocks responses to Internet Pings
    9:08 PM Tuesday; December 16, 2008

  • How do we get the NEW BT Home Hub 3?

    Hi guys,
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    Is there a service whereby you can swap your existing homehub 2.0 for the new one or would we have to renew our contracts?
    Thanks for your answers
    Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

    Its suposed to be adsl and vdsl compatible but BT probably have a mountain of 2,s they want to use first however their adverts for adsl currently do show the hub 3 image so I would pester them for it
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  • With new WiFi router, iChat keeps logging me out. why??

    Two days since I plugged in new Verizon WiFi router and the iChat application keeps logging me out whenever computer is in idle mode.  I have to go to Preferences and change Port to 443 SSL and when that stops working, change back to 5190.   Any way to set this so I don't have to manually change the setting several times a day?
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    Hi,
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    I have an iMac myself and tend to be using the computer for about 3 hours of an evening then I shut it down.
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    All routers can use several Channels (minor divisions in the radio band they use).
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    It's last update was for Snow Leopard which means it should work on Intels.
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  • TS3623 Apple TV 5.1.2 update, WiFi issues?  Keeps dropping wifi, constant buffering?

    Apple TV 5.1.2 update constantly drops wifi connection, buffers and hangs?  Very Annoying!

    I am not sure that this will help you but i let you know how i solve it:
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  • BT home hub keeps disconnecting with the same mess...

    As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again. 
    It keeps telling me along the lines of
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    There are no problems around my area.
    Is my BT hub breaking down? And what can I do to fix it?

    joostlobe wrote:
    As post says above my BThomehub for BTinfinity keeps disconnecting ever 15 or so minutes and I have to go and have it automaticly connect again. 
    It keeps telling me along the lines of
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    Not on infinity myself, but that just looks daft.
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    I wonder if you were to change this, would this error message then disappear....?
    -+-No longer a forum member-+-

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