New x-fi2 keeps locking up, and folders won't open.

I have downloaded all firmware and software, MP3 recovery tool, and creative centrale. I just got this device yesterday. I did get it to work, briefly, but now when I try to open folders, they shift left but won't open. I have tried to hold down menu key while powering on, but all I get is the scandisk. This is the 6 GB version. Sometimes it also locks, but I can't move the lock symbol off the screen, so I have to resort to using the reset button.
Is device defecti've, or what can I do?

HI! Thank you for the support. I did completely uninstall it, including the foreign language version that was on there PLUS I discovered just after the reinstall that my Brother multifunction printer also had a firmware update AND Acrobat also stopped freezing. It locked up more than 20 times and nothing would click it away--so much of the issue didn't even involve error messages--it just seemed to disable everything just sometimes with a "not responding" message. Things seem to be working much, much better this time--but great to have a resource here!

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When transferring data from an old hard drive to a new one, is there a way to keep alias files and folders in tact?

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Message was edited by: blazer75

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Yvan KOENIG (VALLAURIS, France) vendredi 3 février 2012
iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.2
My Box account is : http://www.box.com/s/00qnssoyeq2xvc22ra4k

New x-fi2 keeps locking up, and folders won't open.

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