New Z10 Random reboots and text notifications STILL

June 13th I upgraded from a Torch to the Z10. 3 days later, it was randomly rebooting about 4 times a day. I went through a wipe and reinstall and it seemed to work for about a week and then it started with the random rebooting as well as telling me I had texts when I didn't, and telling me every single day that there was a software upgrade available for the very same OS I already had on the phone!
I took it into Rogers and because it was past 2 weeks my options were dismal so I went with the free option. I had them send it in to be fixed. I just picked it up today and haven't even had it back 4 hours. I just got it back to where I wanted it preference wise and blammo! Random reboots and text notifications when there are none.
My options from here? Send it in AGAIN, or pay a $120 deductible through my protection plan for a 'new' phone (= refurbished - I was told they cannot guarantee me it would be brand new), or pay for the phone outright (in the neighborhood of $600) and then start a new plan for a different brand of phone (and yes, I will convert to the other side if this doesn't get resolved properly).
So frustrated because I feel it's extremely unfair to have to pay to own a device that doesn't even work just to get out of my contract (this is my provider but if they aren't able to get their money back from BB then why would they give me mine back?)... especially given that I received it just over a month ago and already had to send it out for a repair that didn't even work!
HELP!? I've tried everything... I'm SO disappointed and frustrated. I've been a loyal BB customer for over 5 years. This is about to end if there is no resolution. I need a phone I can rely on.
Thank you in advance to the powers that be - may they have mercy!

Hey kc1881,
Welcome to the BlackBerry® Support Community Forums.
To better assist you with this issue and to gather device event logs to determine the root cause, we would request that you contact your wireless service provider to have this issue escalated to BlackBerry Technical support for further trouble shooting.
Let us know if you have any questions.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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